Michael J. Marcil Email & Phone Number

Memphis, Tn, Us

I help our Partners navigate and leverage their operational software for growth with industry best practices.

Bloomington, Minnesota, Us

I help members utilize their software alongside Nexstar best practices to grow their business and their success.

Windsor Locks, Ct, Us

Assisting our HVAC Service Technicians to deliver the best customer service experiences possible.

- Implemented Upfront Pricing (converted from time & material)- Integral in company growth from $6M (2012 - 2013) to just under $10M (2016 -2017)- Led conversion from outdated software (ServiceCEO) to web-based platform (ServiceTitan)- Instrumental in the decision to join NexStar Network, and adapt processes into the organization- Primary Influencer in most major decisions regarding the direction of the business- Executed conversion to "paperless" processes for field employees using iPads & technology

- In-home sales of over $1.2 million/year with 47% close rate without technician leads- Created and designed product solutions for heating, cooling, and backup generator systems- Partnered with internal installation department to ensure customer satisfaction.- Grew partnerships with vendors regarding equipment decisions and offerings- Assisted with administration of ENERGY STAR programs

- In-home sales with a 62% close rate- Obtained BPI Professional Certifications for technical analysis of the entire home.- Created and designed solutions for fireplaces, heating, cooling, & backup generator systems- Executed administrative duties of sold jobs, including ordering, permits, and accounts receivable- Maintained company certifications for the Home Performance program.

Richardson, Texas, Us

• Direct the business and service activities of the Western New York center• Accountable for P & L • Managing a staff of 13, including recruiting, hiring, and training appropriate staff• Grew residential revenue by 12% over previous year• Inhibited variable margin growth of residential service department• Converted center over from selling technician model to sales professionals• Exceeded company safety goals

Richardson, Texas, Us

• Blend of consultative and transactional sales, .• Create and design product solutions, project parameters outlining key resource requirements and timelines.• Partner with internal service department to ensure customer satisfaction, meeting regularly to coach and develop customer base opportunities to meet business goals and objectives.• Manage revenue goals, impact top line growth while driving profit margins.• Grow partnerships with vendors regarding supplies and equipment, negotiating contracts on pricing and delivery and monitoring expenditures to reduce operating costs and increase revenue.• Process work orders and coordinate new installations, consulting with installation team and General Manager on workforce planning initiatives to ensure appropriate staff was allocated for project deadlines and maximum profitability.• Member of the Million Dollar Sales Club (2009) (2008 sales of $1.2 million)

• Responsible for account management and new client business development for the sale of automobiles.• Acted as the main point of contact for customers, providing them with quality customer service and tailoring automobile purchases based on their financial limitations while increasing product knowledge.• Integral part of retaining existing customers and gaining referrals of new clients through establishing long-term relationships and partnering with other dealerships.• Partnered with local media business partners on promoting store events unique to the local perspective markets, resulting in increased revenue and bottom line profits.• Conducted financial analysis of applicant statuses to provide credit solutions to customers to secure automobiles.• Created and rolled out marketing and advertising plans, and conducted demographic research to attract new buyers while offering existing buyers new product lines.• Recipient of the Honda Customer Service Excellence Recognition Award (2005)

Bs, Computer Information Systems

Associate'S Degree, Business Administration And Management, General

Accounting And Business/Management