Mike Marinelli Email & Phone Number

Redwood City, Ca, Us

• Focus on driving product adoption, enablement and insights, including Box AI and Box Hubs• Manage portfolio of high-value financial services clients, including relationships with C-level executives• Develop and execute customer success strategies to drive product adoption, retention, and customer satisfaction for enterprise-level clients and senior executives.• Serve as the primary point of contact for key customer accounts, building strong relationships and providing exceptional customer service throughout the customer lifecycle.• Collaborate cross-functionally with sales, product, and support teams to ensure successful onboarding, implementation, and ongoing support for customers.• Conduct regular business reviews with customers to assess needs, identify improvement areas, and align solutions with their business objectives.• Provide strategic guidance and best practices to customers, advising on optimizing usage and maximizing platform value.• Monitor customer health metrics, proactively identify and mitigate potential issues or risks to maintain customer satisfaction.• Act as a customer advocate, effectively communicating feedback, feature requests, and enhancement opportunities to product and engineering teams.• Drive revenue growth by identifying upsell and expansion opportunities within existing customer accounts, collaborating with sales teams.

Sunnyvale, California, Us

- Establish productive, C-level, executive relationships and become the client’s trusted advisor- Align customer business objectives with product usage, continually driving adoption through training and best practices. - Serve as customer advocate by partnering with closely with cross-functional teams including client services, product management, engineering, technical support and sales teams.- Develop, deliver, and execute customer success plans,which outline critical success factors and measures for success.- Coordinate and conduct periodic customer health checks and quarterly business reviews (QBR).- Identify incremental opportunities that could result in continued revenue generation and coordinate efforts internally to evaluate and execute.- Maintain strong customer retention rates aligned with corporate goals and execute license renewals.

Boston, Massachusetts, Us

- President's Club recipient for 2019- Overall responsibility for post-sale customer relationship, developing an understanding of customer’s business objectives and related KPI’s and work as strategic partner- Build success plans that outline how LogMeIn will be addressing their critical needs both immediately and in the future – including metrics for success.- Actively update customers regarding how LogMeIn’s product roadmap will continue to support their business goals and provide feedback to Product management.- Act as voice of customer and identify technical features and innovations that can become part of the product development roadmap.- Partner with sales by identifying new business opportunities for expanding the footprint- Monitor customer value and utilization trends, including regular customer “health checkups” and proactively act upon them.- Oversee ongoing management and retention (includes reporting and analysis on utilization and risk evaluation)

Cambridge, Ma, Us

Responsible for renewal retention, engagement, customer advocacy and client experience for 300+ clients across seven premier accounts. • Strengthens the premier client relationship post-sale by deeply embedding in accounts to drive high engagement, provide customer-obsessed service and client satisfaction, to ensure strong renewal rates.• Shapes and executes a premier client engagement strategy, informed by the overall account strategy, including, regular check-in calls, advisory services, on-boarding, and partnership reviews. • Orchestrates the delivery of products or services working with the relevant ecosystem partners in Product, Research, or Consulting, to ensure the client success measures are met and ROI realized.

Cambridge, Ma, Us

The B2B and B2C Marketing Council is one of Forrester’s Leadership Board’s, which is comprised of over 200 senior-level digital marketing executives from $1 Billion-plus global companies. • Built strong relationships and strategic partnerships with 40+ senior digital marketing leaders.• Addressed members’ top business challenges by defining and executing a program of events, interactions, and communications between clients towards their goals. • Led facilitated problem solving and best-practice sharing through peer-to-peer exchanges.• Utilized extensive knowledge of Forrester research and strong connections with the research team to advise members on ways to leverage both.• Collaborated cross-functionally with sales, data, consulting and research to leverage all Forrester resources and provide leading-edge advice and guidance for members.

Boston, Ma, Us

Responsible for monetizing Boston.com and BostonGlobe.com by identifying revenue-producing opportunities in display advertising, ad networks, social media, 3rd party product integration, and partnerships. * Developed client pitches, set pricing, lead sales calls and manage strategic initiatives in conjunction with digital and integrated sales teams.* Evaluated 3rd party digital products, negotiate contracts, create & execute sales strategy, train sales team.* Cross-functional liaison between sales, advertising operations, product, and editorial teams.

Devised and executed online marketing strategies for health and wellness professionals and other small businesses through Wordpress website development and design, target market clarification, branding, social media, email list creation and lead conversion.

East Providence, Ri, Us

Developed and implemented digital media strategies with the specific goals of increasing traffic and revenues. Lead all content and sales-related digital and mobile initiatives.• Created Digital Media department and managed sales, content and ad operations personnel• Increased revenue 60% from 2007-2010 with sponsorship, vertical, display, mobile and video products• Increased pages views 92%, unique visitors 250% and time on site over 15 minutes• Lead the re-launch of wpri.com; launched foxprovidence.com, mobile site, text messaging and social media initiatives• Developed interactive initiatives with news programming and early morning program, The Rhode ShowFully leveraged all aspects of digital media to introduce, reinforce and/or extend brands. Managed the strategic operations of the digital portfolio of sites, projects, and initiatives.Developed and managed departmental budget; created proposals and budgets for special projects and initiatives; and responsible for achieving revenue goals.

East Providence, Ri, Us

Managed sales team of 8 AEs

East Providence, Ri, Us

New York, Ny, Us

New York, Ny, Us

London, Gb