eLearning project management and content development for Fortune 500 clients. Scope: United States, United Kingdom, EU, and Asia Pacific regions. I currently specialize in global banking. We cover compliance, regulation, process management, and skills development. Our deliverables can be web-based training, interactive PowerPoint, video, and resource guides (both online and offline). We're based in Chicago but have a deep bench of consultants, designers, and developers throughout the US, Europe, and India. A typical week has multiple projects/modules of various sizes and duration in the works. I manage a varied team of specialists covering a global footprint. It's a mix of project management, learning analytics, staff resourcing, and client relationship management.

Program, Measurement and Project Management ConsultingScope: South Florida and Greater Chicago Area• Projects must focus on customer and stakeholder expectations using established protocols efficiently, rather than bureaucratically. I understand the impact of the configuration changes on the users and managers. I create service support models, develop lifecycle schedules, build disaster recovery plans and manage vendor relationships. I measure what we do and report performance results. And I use proficient budget management.•IT Technology Support and Technology Operations with significant learning management systems expertise. I've managed cloud, premise, mature systems and start-up systems, mostly around learning, measurement and communications. I provide advanced management of content, implementation of upgrades and gentle first-tier support. To support users, I develop change management communications and help deliver ongoing software consultation. Support resource analytics.

Scope: United States and Territories, 13 European CountriesPrinciple responsibilities were portfolio management, analytics, project, and operations management. Managed and supervised a high-performance technology team of administrators, analysts and content designers. This includes the corporate team and virtual/remote staff. Optimized the value and return of HR learning and content management technology to all business units in North America and Europe. My project management achievements include:•In support of global talent development initiatives, we delivered 811,000 (2016) learning management programs to 46,000+ global associates, 24/7/365. I project managed upgraded from premise to cloud software. Managed software lifecycle of SumTotal Learning Management System. Delivered 2 significant upgrades in an 18-month period. •Project managed the measurement and stakeholder requirement process, developed reporting metrics and measurement analytics. Led the analytics team for data collection and processing. •Created requirement analysis, workable service level agreements and disaster recovery plans.My additional achievements include:•I defined the business intelligence, analysis, technology support and measurement strategy. We created survey and report methodologies for data collection and reporting analysis that show measurable improvements in skills and competencies of learners. •Provided extensive course competition reporting to the Office Depot Retail division on store and product training to deliver improved retail sales numbers.

Scope: South Carolina, North Carolina, Georgia, North Florida, Tennessee, KentuckyA de novo banking group, founded in 2011. Principle responsibilities were project management of training operations, applications, content management, analytics, AV facilities, connectivity, budget, business processes, communications, marketing and digital content.