Michael Medina Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

Charlotte, North Carolina, United States

• Demonstrate service excellence and positive interpersonal skills in dealing with others including patients ofall ages, families, employees, medical staff, etc.• Coordinate effective patient flow through the patient access area to assure timely registration• Work with referring physicians, scheduling department, clinical staff, and insurances to ensure that patient satisfaction and retention remains high.

Gainesville, Florida Area

• Deliver excellent patient centered service while providing information regarding services to patients, hospital,staff and community health care providers in a high-volume call center environment.• Perform intake triage, appointment scheduling, referral processing, registration of new patients, and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures.

Miami/Fort Lauderdale Area

• Received inquiries and complaints from passengers or travel agents by phone, determined the nature of the problem, provided appropriate response, and entered relevant data in department database.• Addressed situations that require adaptation of response, extensive research, advanced problem-solving skills according to the customer response.• Research all aspects of customer experience and service level to determine the appropriate service recovery within departmental timeline, compensation parameters and to ensure maximum customer retention.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Associate Of Science - As, Registered Nursing/Registered Nurse

Activities and Societies: Broward College Nursing Club

Bachelor Of Arts, Communication And Media Studies