Mike Moffatt Email & Phone Number

United States

Columbus, Ohio, United States

• Ignite brand awareness and advocacy for our innovative behavioral healthcare services and products• Identify, qualify, and convert potential patients, juggling a variety of different tasks with ease under pressure• Provide stellar service to new and existing patients, ensuring satisfaction and cementing trust• Understand the industry trends and Community Partner needs, adapting our offerings in a swift and effective manner• Produce accurate and punctual sales reports, taking pride in your results and reaching for constant improvement to exceed weekly, monthly, and quarterly results• Profound ability at working in an ever-moving environment with the ability to pivot and prioritize on demand without prompting• Create a robust awareness of the assigned facility, captivating clinical and non-clinical partners to engage and tour our facility• Leveraging our ability to provide Continuing Education presentations with a variety of clinical partner accounts• Proven ability to work independently as well as collaboratively with senior management, physicians, clinicians, admissions, and peers on the sales team

• Develop and implement strategies to increase sales and improve revenue growth within assigned portfolio and region.• Utilize industry expertise and knowledge of markets to prioritize and develop strong long-term client relationships and provide ongoing education and consultation.• Lead clients through a consultative business development/sales process.• Understand competitive environment and competitor offerings to provide comprehensive overview of service and product offerings during sales cycle.• Conduct market analysis to consistently identify trends and anomalies to proactively address challenges and recognize growth opportunities to drive business development.• Deliver comprehensive client facing product presentations while adapting communication style to suit the audience in order to better educate and influence my clients on investment solutions.• Provide strategic account reviews for existing clients and identify areas of improving portfolio and introducing new products in line with their needs.

• Initiated, developed, and maintained personalized business relationships with current and potential clients to facilitate the promotion and marketing of our products and service offerings.• Served as a key intermediary between the business Centre and clients.• Built strong business relationships with both internal and external stakeholders through effective communication, cooperation, trust, and collaborative approach to problem solving.• Regularly met and partnered with underwriting and claim teams to ensure seamless policy issuance and claims processing.• Conducted regular client meetings to assess insurance needs and deliver tailored solutions, effectively resulting in an increase in cross-selling and upselling.• Identified and analyzed clients’ needs to develop personalized solutions, prepare integrated service offerings that balanced client satisfaction, profitability and risk.• Executed and participated various promotional activities as part of the Centre’s business operations. • Acted as a process/product expert in order to play a key role in addressing customer concerns should they arise and was accountable for resolving matters expeditiously. • Utilized market and industry expertise to identify opportunities for business development that would increase the competitiveness of the products and services offered.

• Assisted team by providing input and guidance on Mutual Fund startup.• Supported and assisted cross-functional team members in completing documentation action plans in a timely manner.• Required to research and provide summary on issues and inquiries for complex accounts.• Assisted in the development and execution of a wide range of communications materials.• Reviewed and analyzed data to be provide to Mutual Fund dealers.• Tasked with providing reviews, edits and feedback on new and existing content for future distribution.

• Delivered sales, outstanding customer experience, and operational expectations.• Maintained personal and productivity goals.• Connected with every customer to better assess needs.• Acquired knowledge and shared expertise of products and trends to fit customer’s needs .• Maintained in depth expertise of current products as well as upcoming product / trends.

• Assisted customers with locating and selecting merchandise.• Operated POS system in order to provide timely check out process.• Responsible for up-selling additional warranty protection and other store offers.• Maintained in-depth knowledge of new technology trends better support customer needs.• Provided information to customers regarding purchases, return policies and additional services available.

Highland Heights, Kentucky

Completed four year degree in Communications and Business Management.