Michael Munoz

Michael Munoz Email and Phone Number

Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships @ FastBar Technologies, Inc
Michael Munoz's Location
Greater Phoenix Area, United States, United States
Michael Munoz's Contact Details

Michael Munoz personal email

n/a
About Michael Munoz

Customer-centric leader with two decades of expertise spanning sales, customer experience, project, and account management. Dedicated to providing exemplary service, cultivating lasting relationships, and driving business growth through strategic solutions and steadfast support.

Michael Munoz's Current Company Details
FastBar Technologies, Inc

Fastbar Technologies, Inc

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Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships
Michael Munoz Work Experience Details
  • Fastbar Technologies, Inc
    Director Of Customer Success
    Fastbar Technologies, Inc Apr 2024 - Present
    Seattle, Washington, Us
  • Career Break
    Health And Well-Being
    Career Break Jan 2024 - Apr 2024
  • Amazon
    Customer Success Manager | Amazon Pay
    Amazon Apr 2021 - Dec 2023
    Seattle, Wa, Us
    Enterprise Customer Success Manager committed to on-boarding and ownership of the merchant relationship with Amazon Pay. Accountable for optimizing checkout processes, boosting conversion rates, reducing cart abandonment and churn, enhancing product adoption, and augmenting revenue streams for both the customer and Amazon.
  • Pushpay
    Customer Success Manager, Strategic Accounts
    Pushpay Dec 2016 - Mar 2021
    Redmond, Washington, Us
    Led strategic relationships with high-value partners, ensuring seamless onboarding, optimal product adoption, and consistent contract renewals. Oversaw the entire customer lifecycle, conducting virtual and onsite business reviews to drive engagement, address client needs, and enhance product satisfaction. Additionally, managed new customer implementation, acting as the key project manager and product consultant, guiding clients through a smooth transition from onboarding to full product adoption and success.
  • Pushpay
    Manager, Customer Success
    Pushpay Mar 2016 - Dec 2016
    Redmond, Washington, Us
    Established and directed a proficient team of Customer Success Managers, dedicated to leading consultative interactions with established customers. Strategically prioritized and successfully enhanced product adoption, escalated retention, and amplified Monthly Recurring Revenue (MRR) through adept leadership and a focus on customer-centric initiatives.
  • Microsoft
    Manager, Global Program Support | Microsoft Partner Network
    Microsoft Mar 2012 - Oct 2015
    Redmond, Washington, Us
    Steered program health and partner experience by implementing a streamlined Microsoft Cloud Partner sales support process, reducing escalations and enhancing first contact resolution. Fostered cross-functional relationships, adeptly managed policy escalations, and provided pivotal program training, ensuring systematic issue resolution and bolstered partner satisfaction across global service centers.
  • Arvato Customer Services
    Corporate Trainer | Microsoft Partner Network
    Arvato Customer Services Sep 2011 - Mar 2012
    Madrid, Es
    Specialized in facilitating training sessions and enhancing knowledge base content, while also coaching and developing both new and seasoned call center agents in communication and relationship management. Engaged in authoring supplemental training modules, performing in-depth analyses of agent quality and customer satisfaction, and partnering with operational and quality teams to implement strategic action plans to address identified knowledge and communication handling gaps.
  • Arvato Customer Services
    Manager, Customer Support | Microsoft Partner Network
    Arvato Customer Services Jan 2009 - Sep 2011
    Madrid, Es
    Directed a 30+ agent team, ensuring frontline support for Microsoft Partners and spearheading the North American Regional Service Center's extension to Monterrey, Mexico. Managed comprehensive initiatives from identifying and addressing training gaps, facilitating support tool implementation, to enhancing partner experience and compliance processes, ensuring streamlined operations and elevated partner satisfaction.
  • Regency Supply
    Account Manager
    Regency Supply 2005 - 2008
    Chatsworth, Ca, Us
    Oversaw a portfolio of regional and national accounts, generating $250,000 in monthly revenue, while adeptly managing multiple projects and contracts across both small and large-scale construction, remodel, and maintenance projects. Entrusted with comprehensive responsibilities from developing work orders, schedules, and estimates to ensuring meticulous design, budget, and logistics management, ensuring projects adhered to the highest standards of quality and efficiency.
  • Squad Studios Web Design
    Account Executive
    Squad Studios Web Design 2003 - 2004
    Steered new business acquisition channels at a startup Tech Company, specializing in web-based marketing for the entertainment industry, playing a pivotal role in identifying, developing, and converting new business opportunities while strategically aligning the company’s innovative solutions with the unique needs of the entertainment sector.
  • Rich'S For The Home
    Sales Representative
    Rich'S For The Home 2002 - 2003
    Lynnwood, Wa, Us
    Expertly navigated the full sales process for major indoor and outdoor furnituresupplier, specializing in aligning customer needs with a diverse product range while fostering relationships and driving sales across multiple product categories in a competitive market.

Michael Munoz Skills

Customer Service Team Leadership Management Leadership Project Management Training Account Management Program Management Process Improvement Microsoft Office Networking Team Management Business Development Team Building Customer Satisfaction Customer Relationship Management Customer Experience Cross Functional Team Leadership Crm Integration New Business Development Time Management Microsoft Partner Virtualization Windows Call Centers System Administration Business Process Improvement

Michael Munoz Education Details

  • Skagit Valley College
    Skagit Valley College
    Communications
  • Ulysses S. Grant
    Ulysses S. Grant
    Communications And Technology Magnet Program

Frequently Asked Questions about Michael Munoz

What company does Michael Munoz work for?

Michael Munoz works for Fastbar Technologies, Inc

What is Michael Munoz's role at the current company?

Michael Munoz's current role is Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships.

What is Michael Munoz's email address?

Michael Munoz's email address is mi****@****pay.com

What schools did Michael Munoz attend?

Michael Munoz attended Skagit Valley College, Ulysses S. Grant.

What are some of Michael Munoz's interests?

Michael Munoz has interest in Leadership, Power Lifting, International Travel, Technology, Snowboarding, Gaming, Environment, Nutrition, Mentoring, Personal Development.

What skills is Michael Munoz known for?

Michael Munoz has skills like Customer Service, Team Leadership, Management, Leadership, Project Management, Training, Account Management, Program Management, Process Improvement, Microsoft Office, Networking, Team Management.

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