Michael Munoz Email and Phone Number
Michael Munoz work email
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Customer-centric leader with two decades of expertise spanning sales, customer experience, project, and account management. Dedicated to providing exemplary service, cultivating lasting relationships, and driving business growth through strategic solutions and steadfast support.
Fastbar Technologies, Inc
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Director Of Customer SuccessFastbar Technologies, Inc Apr 2024 - PresentSeattle, Washington, Us -
Health And Well-BeingCareer Break Jan 2024 - Apr 2024
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Customer Success Manager | Amazon PayAmazon Apr 2021 - Dec 2023Seattle, Wa, UsEnterprise Customer Success Manager committed to on-boarding and ownership of the merchant relationship with Amazon Pay. Accountable for optimizing checkout processes, boosting conversion rates, reducing cart abandonment and churn, enhancing product adoption, and augmenting revenue streams for both the customer and Amazon. -
Customer Success Manager, Strategic AccountsPushpay Dec 2016 - Mar 2021Redmond, Washington, UsLed strategic relationships with high-value partners, ensuring seamless onboarding, optimal product adoption, and consistent contract renewals. Oversaw the entire customer lifecycle, conducting virtual and onsite business reviews to drive engagement, address client needs, and enhance product satisfaction. Additionally, managed new customer implementation, acting as the key project manager and product consultant, guiding clients through a smooth transition from onboarding to full product adoption and success. -
Manager, Customer SuccessPushpay Mar 2016 - Dec 2016Redmond, Washington, UsEstablished and directed a proficient team of Customer Success Managers, dedicated to leading consultative interactions with established customers. Strategically prioritized and successfully enhanced product adoption, escalated retention, and amplified Monthly Recurring Revenue (MRR) through adept leadership and a focus on customer-centric initiatives. -
Manager, Global Program Support | Microsoft Partner NetworkMicrosoft Mar 2012 - Oct 2015Redmond, Washington, UsSteered program health and partner experience by implementing a streamlined Microsoft Cloud Partner sales support process, reducing escalations and enhancing first contact resolution. Fostered cross-functional relationships, adeptly managed policy escalations, and provided pivotal program training, ensuring systematic issue resolution and bolstered partner satisfaction across global service centers. -
Corporate Trainer | Microsoft Partner NetworkArvato Customer Services Sep 2011 - Mar 2012Madrid, EsSpecialized in facilitating training sessions and enhancing knowledge base content, while also coaching and developing both new and seasoned call center agents in communication and relationship management. Engaged in authoring supplemental training modules, performing in-depth analyses of agent quality and customer satisfaction, and partnering with operational and quality teams to implement strategic action plans to address identified knowledge and communication handling gaps. -
Manager, Customer Support | Microsoft Partner NetworkArvato Customer Services Jan 2009 - Sep 2011Madrid, EsDirected a 30+ agent team, ensuring frontline support for Microsoft Partners and spearheading the North American Regional Service Center's extension to Monterrey, Mexico. Managed comprehensive initiatives from identifying and addressing training gaps, facilitating support tool implementation, to enhancing partner experience and compliance processes, ensuring streamlined operations and elevated partner satisfaction. -
Account ManagerRegency Supply 2005 - 2008Chatsworth, Ca, UsOversaw a portfolio of regional and national accounts, generating $250,000 in monthly revenue, while adeptly managing multiple projects and contracts across both small and large-scale construction, remodel, and maintenance projects. Entrusted with comprehensive responsibilities from developing work orders, schedules, and estimates to ensuring meticulous design, budget, and logistics management, ensuring projects adhered to the highest standards of quality and efficiency. -
Account ExecutiveSquad Studios Web Design 2003 - 2004Steered new business acquisition channels at a startup Tech Company, specializing in web-based marketing for the entertainment industry, playing a pivotal role in identifying, developing, and converting new business opportunities while strategically aligning the company’s innovative solutions with the unique needs of the entertainment sector.
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Sales RepresentativeRich'S For The Home 2002 - 2003Lynnwood, Wa, UsExpertly navigated the full sales process for major indoor and outdoor furnituresupplier, specializing in aligning customer needs with a diverse product range while fostering relationships and driving sales across multiple product categories in a competitive market.
Michael Munoz Skills
Michael Munoz Education Details
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Skagit Valley CollegeCommunications -
Ulysses S. GrantCommunications And Technology Magnet Program
Frequently Asked Questions about Michael Munoz
What company does Michael Munoz work for?
Michael Munoz works for Fastbar Technologies, Inc
What is Michael Munoz's role at the current company?
Michael Munoz's current role is Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships.
What is Michael Munoz's email address?
Michael Munoz's email address is mi****@****pay.com
What schools did Michael Munoz attend?
Michael Munoz attended Skagit Valley College, Ulysses S. Grant.
What are some of Michael Munoz's interests?
Michael Munoz has interest in Leadership, Power Lifting, International Travel, Technology, Snowboarding, Gaming, Environment, Nutrition, Mentoring, Personal Development.
What skills is Michael Munoz known for?
Michael Munoz has skills like Customer Service, Team Leadership, Management, Leadership, Project Management, Training, Account Management, Program Management, Process Improvement, Microsoft Office, Networking, Team Management.
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