Director Of Customer Success
Current
Apr 2024 - Present
AeroLeads people directory · profile
Michael Munoz Email & Phone Number
Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships
at
FastBar Technologies, Inc
1 work email found
@amazon.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships
Location
Greater Phoenix Area, United States, United States
Who is Michael Munoz? Overview
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Quick answer
Michael Munoz is listed as Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships at FastBar Technologies, Inc, based in Greater Phoenix Area, United States, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Michael Munoz.
Michael Munoz previously worked as Director of Customer Success at Fastbar Technologies, Inc and Health and well-being at Career Break. Michael Munoz holds Communications from Skagit Valley College.
Company email context
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{first}{last}@amazon.com
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Profile bio
About Michael Munoz
Customer-centric leader with two decades of expertise spanning sales, customer experience, project, and account management. Dedicated to providing exemplary service, cultivating lasting relationships, and driving business growth through strategic solutions and steadfast support.
Listed skills include Customer Service, Team Leadership, Management, Leadership, and 24 others.
Current workplace
Michael Munoz's current company
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11 roles · 24 years
Michael Munoz work experience
A career timeline built from the work history available for this profile.
Health And Well-Being
Career Break
Jan 2024 - Apr 2024
Customer Success Manager | Amazon Pay
Enterprise Customer Success Manager committed to on-boarding and ownership of the merchant relationship with Amazon Pay. Accountable for optimizing checkout processes, boosting conversion rates, reducing cart abandonment and churn, enhancing product adoption, and augmenting revenue streams for both the customer and Amazon.
Apr 2021 - Dec 2023
Customer Success Manager, Strategic Accounts
Led strategic relationships with high-value partners, ensuring seamless onboarding, optimal product adoption, and consistent contract renewals. Oversaw the entire customer lifecycle, conducting virtual and onsite business reviews to drive engagement, address client needs, and enhance product satisfaction. Additionally, managed new customer implementation.
Dec 2016 - Mar 2021
Manager, Customer Success
Established and directed a proficient team of Customer Success Managers, dedicated to leading consultative interactions with established customers. Strategically prioritized and successfully enhanced product adoption, escalated retention, and amplified Monthly Recurring Revenue (MRR) through adept leadership and a focus on customer-centric initiatives.
Mar 2016 - Dec 2016
Manager, Global Program Support | Microsoft Partner Network
Steered program health and partner experience by implementing a streamlined Microsoft Cloud Partner sales support process, reducing escalations and enhancing first contact resolution. Fostered cross-functional relationships, adeptly managed policy escalations, and provided pivotal program training, ensuring systematic issue resolution and bolstered partner.
Mar 2012 - Oct 2015
Corporate Trainer | Microsoft Partner Network
Specialized in facilitating training sessions and enhancing knowledge base content, while also coaching and developing both new and seasoned call center agents in communication and relationship management. Engaged in authoring supplemental training modules, performing in-depth analyses of agent quality and customer satisfaction, and partnering with.
Sep 2011 - Mar 2012
Manager, Customer Support | Microsoft Partner Network
Directed a 30+ agent team, ensuring frontline support for Microsoft Partners and spearheading the North American Regional Service Center's extension to Monterrey, Mexico. Managed comprehensive initiatives from identifying and addressing training gaps, facilitating support tool implementation, to enhancing partner experience and compliance processes.
Jan 2009 - Sep 2011
Account Manager
Oversaw a portfolio of regional and national accounts, generating $250,000 in monthly revenue, while adeptly managing multiple projects and contracts across both small and large-scale construction, remodel, and maintenance projects. Entrusted with comprehensive responsibilities from developing work orders, schedules, and estimates to ensuring meticulous.
2005 - 2008
~3 yrs
Account Executive
Squad Studios Web Design
Steered new business acquisition channels at a startup Tech Company, specializing in web-based marketing for the entertainment industry, playing a pivotal role in identifying, developing, and converting new business opportunities while strategically aligning the company’s innovative solutions with the unique needs of the entertainment sector.
2003 - 2004
~1 yr
Sales Representative
Expertly navigated the full sales process for major indoor and outdoor furnituresupplier, specializing in aligning customer needs with a diverse product range while fostering relationships and driving sales across multiple product categories in a competitive market.
2002 - 2003
~1 yr
2 education records
Michael Munoz education
Communications
Skagit Valley College
Communications And Technology Magnet Program
Ulysses S. Grant
FAQ
Frequently asked questions about Michael Munoz
Quick answers generated from the profile data available on this page.
What company does Michael Munoz work for?
Michael Munoz works for FastBar Technologies, Inc.
What is Michael Munoz's role at FastBar Technologies, Inc?
Michael Munoz is listed as Seasoned Customer Success Leader | 15+ Yrs in Customer Experience & Support | Driving Growth & Fostering Relationships at FastBar Technologies, Inc.
What is Michael Munoz's email address?
AeroLeads has found 1 work email signal at @amazon.com for Michael Munoz at FastBar Technologies, Inc.
Where is Michael Munoz based?
Michael Munoz is based in Greater Phoenix Area, United States, United States while working with FastBar Technologies, Inc.
What companies has Michael Munoz worked for?
Michael Munoz has worked for Fastbar Technologies, Inc, Career Break, Amazon, Pushpay, and Microsoft.
How can I contact Michael Munoz?
You can use AeroLeads to view verified contact signals for Michael Munoz at FastBar Technologies, Inc, including work email, phone, and LinkedIn data when available.
What schools did Michael Munoz attend?
Michael Munoz holds Communications from Skagit Valley College.
What skills is Michael Munoz known for?
Michael Munoz is listed with skills including Customer Service, Team Leadership, Management, Leadership, Project Management, Training, Account Management, and Program Management.
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