My mission at Doghouse.PH is to integrate animals as an essential part of holistic wellness, enhancing human well-being through science-backed, meaningful connections.

SMPG Advisors is a boutique advisory firm specializing in driving digital transformation and innovation across various industries. Founded with a mission to empower businesses to navigate the complexities of the digital age, we focus on delivering customized, technology-agnostic solutions that align with each client’s unique needs and goals.Our services encompass the full spectrum of digital strategy, from conceptualization and design to implementation and optimization. Whether it’s developing a digital roadmap, enhancing customer experiences through technology, or optimizing processes for greater efficiency, we bring a holistic approach that combines strategic insight with hands-on execution.**Current Client Project** AI-Driven Platform for Innovating Product Development and Market Insights

Conceptualized and Co-Founded WalkThePlanet, a customer-centric online travel platform focused on providing seamless booking experiences for flights, hotels, and travel packages. Exited Role as CEO/Chief of Product, having led WalkThePlanet through its initial development and launch phases, leaving behind a fully operational travel platform.Secured Strategic Partnerships with key players in the travel industry, enabling the platform to offer a wide range of services and competitive pricing.Led Product Development from ideation to launch, implementing a modular API and microservices architecture to ensure scalability and flexibility for future growth.Hired and Managed Cross-Functional Teams to deliver a technology-forward platform, coordinating efforts across development, design, marketing, and customer service to achieve project milestones.Architected Optimized User Experience by integrating advanced features such as personalized recommendations, real-time updates, and streamlined booking processes, enhancing overall customer satisfaction in development roadmap.Developed Marketing and Branding Guidelines to establish a consistent brand identity and messaging across all customer touchpoints, enhancing brand recognition and loyalty.

Contact Center and Digital Transformation Expert, Omnichannel solutions architect, Customer Experience Guru

Bridge Crossing Business Consulting provides boutique consulting services aimed to support your emerging or continuing success. We offer custom solutions and consulting services relating to:- Customer Experience- Strategy- Business development- Performance Management- Communications (Internal and External)- Continuous Improvement - Human Resources - Talent acquisition

• Program ownership for Small Business Care Group’s Customer Service, Billing Admin for a SaaS Program • Responsible for P&L, operations, client relationship, invoicing, employee engagement, business development.• Consistently exceeded sales performance across all metrics via effective lead generation and closures.• Completed several Operational excellence and defect elimination projects to improve the customer experience and boost operational efficiencies

Senior Manager, Client Relations – Western Union Services• Program-wide responsibility spanning 1000+ FTE and three Sites (Makati, Davao, QC)• Oversees Client and Operations Support team responsible for Client Relations, Invoicing, Reporting, Projects, Processes, MigrationsHighlights:• Established program balanced scorecard across all levels (Front liners, supervisor, managers, site lead)• Introduced processing efficiencies and controls within the client invoicing process, resulting to timely and accurate invoices.

Responsible for providing leadership for the Boston trades hub under the firm’s Investor Services umbrella. The team is in the business of capturing, processing and validating all instructed trades for all clients in an accurate and timely manner, in accordance with client SLA's and codes of best practice. The team consists of 25 transaction processing specialists/analysts, supporting 7 bluechip clients.

Site Leader for Chase Credit Card Services - Disputes/Chargebacks department in Manila.Maintained Manila site as enterprise leader in Overall scorecard ratings, Ranked #1 since 2008 in Customer Satisfaction, First Call Resolution, Retention, Policy/Procedure&Compliance.Enterprise Owner, Chase Card Services Fraud-Disputes Collaboration. Facilitated the reduction of inappropriate transfer volume by over ~100T calls annuallyEnd-to-end Process reviews – replaced Policies and Procedures to be more customer centric and in compliance to US Federal RegulationsManila Site Champion, First Person Resolution Initiative (US Card Services)Project Leader - Philippines Time Tracking (Payroll Automation Project impacting 10,000+ employees) - Chase Credit Card Services & Auto Finance Manila (2010)

Billing Adjustment Audits Team Leader (12 FTE, pilot team)Operations Team Leader (18+ FTE)