With 20+ years of experience as an Executive Operations and Customer Experience Leader, I have a proven background in successfully leading large organizations. I have leveraged expertise in communication, team development, and performance management. I am well versed in change management, diversity, equity, and inclusion. It is my passion to drive organizational transformations, achieving top performance and superior customer service. Key Achievements Include: ✅ Responsible for leading a national team of 4 direct reports, 1200+ Service vendors, and over 1.5K technicians, successfully directing the operations for the multi-billion-dollarconsumer electronics, information technology, and mobile communications company✅ Designed and launched flagship ASC Service Symposium focused on promoting proven best practices, generating customer growth, and driving NPS, which yielded a 13%increase in performance 1H vs 2H✅ Leveraged expertise to provide consulting services concerning customer experience, business strategies, and productivity improvement, supporting organizational growth andsuccess✅ Oversaw the Customer Service Operations for 2 of the 5 NYC boroughs, leading a team of 33 direct reports, 650+ employees, and maintaining the $100M expense budget, driving growth, increasing revenue, and delivering an unparalleled customer experience for the 1.5M customers✅ Recognized to create, and launch the flagship product FIOS to NYC, overseeing all aspects of management for the 500+ customer service operations team, including maintaining the $125M expense, and $250M Cap budget, resulting in 38% market growth✅ Implemented a strategic roadmap focused on driving employee engagement and sales revenue, achieving robust sales and exceeding goals by 500%Contact me through this profile if you wish to connect.