Michael Jones

Michael Jones Email and Phone Number

Head of Product at National Residential Landlords Association - NRLA @ National Residential Landlords Association - NRLA
sale, trafford, united kingdom
Michael Jones's Location
London Area, United Kingdom, United Kingdom
Michael Jones's Contact Details

Michael Jones personal email

About Michael Jones

Product Owner with proven experience of exceeding expectations throughout the software development lifecycle. Adept at working in a fast paced environment to achieve desired outcomes across multiple projects simultaneously. I am fluent at working with development teams across the world and using Scrum, Kanban and Waterfall methodologies.

Michael Jones's Current Company Details
National Residential Landlords Association - NRLA

National Residential Landlords Association - Nrla

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Head of Product at National Residential Landlords Association - NRLA
sale, trafford, united kingdom
Website:
nrla.org.uk
Employees:
46
Michael Jones Work Experience Details
  • National Residential Landlords Association - Nrla
    Head Of Product
    National Residential Landlords Association - Nrla Dec 2023 - Present
    London, England, United Kingdom
    Head of Product for the NRLA & Safe2, working alongside the Chief Innovation Officer.Responsible for defining and implementing the product strategy for NRLA & Safe2. Working across the business to achieve the key business outcomes based on the most important metrics ensuring every decision is as data driven as possible.
  • National Residential Landlords Association - Nrla
    Product Manager
    National Residential Landlords Association - Nrla Jan 2023 - Dec 2023
    London, England, United Kingdom
    Product Manager of NRLA Portfolio Responsible for:- Creating and managing the product roadmap- Working with Agile development teams to deliver the roadmap - Working with 3rd party service providers to integrate/maintain their services within the product- Defining the key data metrics for the product - Using the data from our data warehouse and other sources to gain insight on customer behaviour and product usage - Speaking with customers both online and in person to understand how we can improve the product - Managing budgets and delivering on financial forecast for revenue and profit - Being the subject matter expert for our support and marketing teams, enabling them to deliver/meet their goals for the product- Communicating to the wider business about all changes and plans
  • National Residential Landlords Association - Nrla
    Product Owner / Project Manager
    National Residential Landlords Association - Nrla Dec 2021 - Jan 2023
    London, England, United Kingdom
    Product owner of the 'NRLA Portfolio' platform.Project manager for a number of projects across the organisation, focussed on increasing membership growth, revenue and retention.
  • National Residential Landlords Association - Nrla
    Business Analyst
    National Residential Landlords Association - Nrla Nov 2020 - Dec 2021
    London, England, United Kingdom
  • Tungsten Network
    Product Owner
    Tungsten Network Apr 2019 - Nov 2020
    London, United Kingdom
    Tungsten Network is a global electronic invoicing firm that provides supply chain financing services from international offices in the United Kingdom, United States, Bulgaria, Germany, and Malaysia.As product owner I was responsible for owning and delivering the product roadmap for Salesforce and OBi (internal SQL database) and the associated applications. Working with up to three different software development squads simultaneously (based in London, Kiev and Delhi) to deliver multiple projects where the positive impact is felt across the whole business by both internal and external customers. Each project and squad is unique and the approach to development is tailored to suit each, I have used Scrum, Kanban and Waterfall methodologies as needed and delivered great results using each. Projects I have worked on include; redesigning and rebuilding the tools used by the Campaigns team, designing and building an integration between existing SQL database and Salesforce and rolling out Service cloud to our customer support team. I have also played a pivotal role in resolving a large number of long standing issues within these application, reducing the backlog of such items by ~90%, the average time to resolve by 6 months and dramatically increasing customer satisfaction.
  • Tenancy Deposit Scheme
    Project Manager And Lead Business Analyst
    Tenancy Deposit Scheme Feb 2018 - Apr 2019
    Hemel Hempstead, United Kingdom
    TDS offer deposit protection across England & Wales and also delivers dispute resolution for multiple other organisations across the UK. Within this role I was responsible for managing multiple projects simultaneously, for both internal and external customers and fulfilling the role of 'Lead Business Analyst' in these projects too. The largest of these projects was the design and build of a website and back end database for TDS Custodial and TDS Northern Ireland. This includes an end to end dispute resolution mechanism, integrated finance system handling all finances for the schemes and multiple integrations with partners. Both of these schemes continue to flourish, win awards for outstanding performance and grow their customer base/market share. I continually delivered value for the business and customers through detailed requirements gathering, diligent requirements analysis and conscientious project delivery. This role required working alongside multiple development teams (based in different locations across the UK) throughout the software development lifecycle and working directly with customers, customer satisfaction is always a top priority.
  • Tenancy Deposit Scheme
    Senior Business Analyst
    Tenancy Deposit Scheme Dec 2014 - Feb 2018
  • Tenancy Deposit Scheme
    Dispute Resolution Manager
    Tenancy Deposit Scheme Feb 2014 - Dec 2014
  • Tenancy Deposit Scheme
    Member Relations Assistant
    Tenancy Deposit Scheme Jul 2011 - Feb 2014
  • Tenancy Deposit Scheme
    Senior Administrator
    Tenancy Deposit Scheme Sep 2010 - Jul 2011
  • Tenancy Deposit Scheme
    Administrator
    Tenancy Deposit Scheme Sep 2009 - Sep 2010

Michael Jones Education Details

  • The Hemel Hempstead School
    The Hemel Hempstead School

Frequently Asked Questions about Michael Jones

What company does Michael Jones work for?

Michael Jones works for National Residential Landlords Association - Nrla

What is Michael Jones's role at the current company?

Michael Jones's current role is Head of Product at National Residential Landlords Association - NRLA.

What is Michael Jones's email address?

Michael Jones's email address is dy****@****ail.com

What schools did Michael Jones attend?

Michael Jones attended The Hemel Hempstead School.

Who are Michael Jones's colleagues?

Michael Jones's colleagues are Yvonne Baisden, Robyn Young, Sannika Grant, Joe Taylor, Juli Poulton, Maria Scarbrough, John Stewart.

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