Designs, organizes, coordinates and implements critical programs with the objective of controlling and minimizing loss to protect the human, physical and fiscal assets of fleet operations.

As lead contact, proactively directed the Subrogation Department that included recovery in the core areas of evaluation, negotiations, litigation strategies and disposition of claims effectively applying best recovery practices to ensure effective claims processing. Oversaw workers’ compensation and property/casualty insurance subrogation claims with annual cash recoveries exceeding $4M. Coordinated claims management with staff attorneys, investigators, examiners, support staff and vendors to produce favorable outcomes and met or exceeded performance standards. Developed and implemented appropriate training initiatives and evaluated personnel to ensure proper level of expertise existed providing recommendations to executive teams as needed. Managed and prioritized caseloads resolving assignment issues to ensure a smooth workflow process. Enhanced and standardized procedures to promote greater efficiency and uniformity by creating the Subrogation Department Operations and Procedures Manual. Proactively consolidated the subrogation operations from six national offices to the corporate center in California demonstrating ability to think along constructive original lines.

Managed subrogation claims from inception through resolution by litigation or settlement preparing and maintaining files, correspondence, legal documents and all pertinent information applying rules and statutes to obtain final approval. Ensured clients received professional, efficient and effective representation to maximize recoveries. Coordinated all avenues of claims including interviewing and deposing witnesses and maintaining consistent client contact to ensure complete and accurate investigation process. Continuously mentored, evaluated and assisted junior attorneys regarding management of individual claims and litigated cases to convey encouragement, respect and support. In absence of attorney, oversaw office functions to ensure continuity in daily operations demonstrating leadership skills to sustain business and personal performance.

Conducted thorough research to provide counsel and advice to small business clients; personal injury, product liability, property/landlord tenant matters, risk management and insurance coverage issues. Negotiated, analyzed and drafted various legal materials and reports, demand letters and settlement agreements on behalf of the clients utilizing various applications and computer programs. Maintained up-to-date knowledge on developments and legal procedures to ensure complete client satisfaction and achieve bottom-line results. Proactively consulted with clients negotiating settlements in personal injury, consumer finance and commercial matters focusing on relevant issues to attain results through positive actions. Demonstrated exceptional organization and time management skills; keen eye for detail coupled with good research ability; persuasive communication skills building trust and broadening client base.