Michael Packard Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Sacramento, Ca, Us

Irvine, Ca, Us

• Systems administrator in charge of monitoring all internal and external communications, including: networks, phone systems, email servers, and various software servers.• Maintained all internal servers by performing updates, back-ups, and modifying configurations as needed for complete functionality and reliability. • Served as a network and control system programmer, with programming responsibilities that varied from residential to commercial and resort applications.• Organized and tracked each project’s programming specifications and files to ensure seamless workflow within the company.• Wrote, maintained, and updated programming for automation devices, including audio, video, lighting, shades, access control, voice, data, and other products as needed for multiple clients concurrently.• Troubleshot LAN and WAN issues and collaborated with local ISP’s to resolve issues in a timely manner.• Performed IP configuration of all AV devices residing on network with strict attention to detail.• Provided training in person and off-site in a professional manner at a level that each client was comfortable understanding.• Employed working knowledge and principle understanding of wired, wireless, and managed wireless networks, and configured advanced network features such as VLAN, VPN, port forwarding, etc.• Provided system updates and on-site system service calls to resolve post-installation configuration issues.• Expertly evaluated and translated end-user computer needs and network-related problems into technical solutions. • Replaced and/or repaired network cables, routers and switches, and installed, tested, and upgraded as needed.• Developed IT services and provided support for ongoing internal projects and initiatives, including office automation programming, development, upgrades, and maintenance. • Proactively created documentation of all company equipment, user information and passwords, email distribution groups, and all IT-related documentation.

• Successfully prototyped and developed diverse commercial applications; responsible for writing test strategies, test plans, and test cases.• Gained extensive experience applying and maintaining code in C# with Unity3D.• Reviewed requirements and workflows for testability, performing QA testing throughout the development process.• Maintain and groom the list of open development bugs to ensure active tracking of all issues.• Proactively identify and correct errors detected during the compile process.• Met with management and discussed projects and gathered operational requirements.• Brainstormed technical and workflow solutions with clients and other developers.• Evaluate opportunities and design solutions based on analysis• Worked with partner teams to implement solutions and iterations.• Served as a critical liaison between IT and business end-users; worked closely with business partners to elicit business requirements and analyze business processes to understand the business needs/challenges and to determine how technology can best solve those problems.• Consistently exceeded expectations ensuring projects are on time, on budget, compliant to standards, and met business needs.• Utilized strong analytical and conflict resolution skills to identify, track, report, and resolve critical issues in a timely manner.

Mission Viejo, California, Us

• Promoted for exceptional performance in a fast-paced environment, achieving a high level of customer satisfaction providing support for service tickets opened through the HelpDesk.• Leveraged technical skills to resolve key customer issues by reading code and developing improvements and debugging programs.• Worked in a collaborative environment to troubleshoot and resolve complex technology problems as the “go-to” person for IT issues.• Maintained excellent work relationships with vendors and managed group policies.• Proactively documented troubleshooting steps taken.• Researched and recommended solutions to be implemented that improved reliability and performance.• Utilized advanced written communication skills while preparing detailed user documentation.

Mission Viejo, California, Us

• Utilized strong communication and leadership skills to work closely with top software engineers to lead QA efforts.• Provided support for architects, designers, and developers in the testing of custom applications, ensuring all projects were completed on time.• Wrote test strategies, test plans, and test cases.• Leveraged skills to analyze and fix code for proprietary applications using any variety of technologies and tools.• Reviewed requirements, user stories, and customer workflows for testability.• Maintained the list of open development bugs to track progress and keep an active workflow.• Contributed to the development of project plans by participating in scoping and estimating proposed projects. • Developed an understanding of the applications supported as well as the business directions.• Developed effective and efficient solutions by researching/analyzing issues, defining opportunities for process improvements and making recommendations.