• Developed SQL queries in SSMS/SSRS, enhancing reporting capabilities for key stakeholders at LEMOINE• Utilized reporting tools like PowerBI to create complex reports for HR, Accounting, and Project Management• Automated company workflows through PowerAutomate & Powershell scripting, streamlining processes• Increased data visibility and informed decision-making through ad hoc data analysis in Excel, Python, and SQL

● Reviewed new gaming peripherals hands-on and provided valuable feedback to developers● Engaged in virtual focus groups to collaborate with other testers and ensure comprehensive feedback● Analyzed competitors' products to identify areas for improvement and make recommendations for product enhancements● Stayed up-to-date on industry trends to provide critical insights that helped to drive the success of HyperX's product line● Remained committed to providing thoughtful and impactful feedback that helped to shape the future of gaming peripherals.

In this dynamic role, I work closely with internal and external clients to understand and define business needs, providing innovative analytical solutions using cutting-edge data engineering technologies. Key responsibilities include:● Engaging with clients from various industries, such as retail merchandising, state healthcare and business transformation to address their specific data challenges and develop tailored solutions.● Operating within an Agile environment and utilizing a diverse range of tools and platforms, including SQL, Python, Java, Azure Cloud Services, AWS Cloud Services, Google Cloud Platform, Snowflake, and other current data engineering technologies.● Collaborating with a dedicated team of Data Engineers to continuously develop and stay up-to-date with current market tools, trends, and best practices through various learning resources, such as Udemy, SimpliLearn (DevOps, Data Science), and IBM learning.● Employing strong analytical and reporting skills to deliver actionable insights that drive informed decision-making for clients.● Worked in various client industries including retail merchandising, state healthcare, oil and gas, private business consulting, and federal agency logistics (Public Trust level position) This role has allowed me to hone my technical expertise and collaborate with cross-functional teams to create innovative, data-driven solutions that address complex business problems and drive success.

● Provided first-line technical support for the campus community via telephone, face-to-face interaction, and remote chat sessions, maintaining high customer satisfaction rates● Managed day-to-day activities of 50 student workers, including shift work and scheduling, ensuring smooth operations and optimal resource allocation● Offered Tier 2 and 3 support for the LSU community, addressing complex technical issues and delivering prompt resolutions● Utilized Tableau to create complex reports and dashboards for internal development, streamlining workflows and enhancing data visibility

● Developed SQL queries in SSMS/SSRS, streamlining workflows and enhancing reporting capabilities, leading to improved business insights for key stakeholders● Managed and supported end users through a support ticketing system, consistently maintaining high satisfaction rates and prompt issue resolution● Utilized reporting tools such as SSRS and Crystal reports to create complex reports and dashboards for users in HR, Accounting, and Project Management, increasing data visibility and informed decision-making● Collaborated with ERP Manager on streamlining enterprise architecture and cloud systems, optimizing resource utilization and reducing operational costs● Worked alongside Tech Support Analyst in providing IT helpdesk support, ensuring seamless and uninterrupted company operations

● Held positions of Vice President of Communications, Esports Director, and Social Media Director, effectively managing a team of six executives and overseeing all activities and planning for the student organization● Actively competed as a player around the continental USA with the CS:GO team allowing us to build relations with other schools programs around the country● Managed over 20 competitive rosters (League of Legends, Overwatch, Valorant, Counter-Strike, PUBG, Hearthstone, Rocket League) with nearly 100 coed players throughout competitive collegiate esports seasons, empowered LSU's campus to interact with our teams through social media, and helped with logistical arrangements for traveling to events such as Dreamhack● Maintained relationships with sponsors such as HyperX, Redbull, Nvidia, and the university, securing essential resources and support for the organization's growth● Contributed to Esports LSU's growth as one of the most recognizable collegiate esports brands in the country through creative social media marketing and campus body engagement, resulting in a 200% increase in membership

● Continued responsibilities of Technical Support Agent● Coordinate new student training● Reviewing of tickets for accuracy and good practice● Assist other agents with problem resolution

● Provide first-line technical support for the campus community via telephone, face-to-face interaction, and remote chat sessions● Input & manage detailed records of incidents in to TeamDynamix for record keeping

● Created and implemented a comprehensive social media strategy to engage and grow the esports community● Produced engaging and shareable content that helped to build a strong online following● Stayed up-to-date with the latest trends and best practices in social media management to ensure maximum impact● Monitored the social media activity of other collegiate esports programs to stay informed of their accomplishments and progress● Posted regular and detailed updates regarding program changes, tournament schedules, and other important announcements● Worked closely with the team to develop and execute successful campaigns that supported the goals of the organization● Fostered relationships with key influencers and industry partners to increase brand awareness and reach● Provided timely and effective customer service to the esports community, addressing questions and concerns promptly and professionally