Work exclusively with a TQL Top 20 client Manage account staff of up to 10 support membersCommunicate directly with the client to provide a high level of customer service Problem solve and make day-to-day operational decisions including rates, scheduling, and contract carrier decisionsAnalyze and submit rate proposals to obtain spot market business Meet with management to identify opportunities and exceed goals Build business relationships with contract carriers to increase capacity and revenue

Manage operations of my existing accounts Provide customer service with 24/7 availability as neededManage a team of 7 selling brokers and support staff to mitigate liability and identify opportunity to grow their businessMentor newer sales persons to develop their skills and provide guidance Oversee accounts receivable for my sales team Meet with management to set goals and expectations of team membersProvide resolution to any conflicts that arose with contract carriers and sales staffPlan and run team competitions to help drive sales

Prospect new business with at least 80 calls a dayExceed sales goalsEffectively communicate with customers and carriersBe available 24/7 to provide top quality customer services to my customers and carriers Effectively negotiate pricing with customers and carriers to maximize marginsBe proactive in my approach to booking, building, and covering shipments. Identify opportunity for sales growth

Investigate reports of child abuse and neglect, gather evidence, and make recommendations regarding child and family welfare Where indicated, place children in protective custody, develop case plans, monitor progress, determine services needed to protect children while respecting parent’s rights Work with custodial parents, mental health professionals, family counselors, foster parents, and the justice system to deliver effective services to remedy the family dysfunction and prevent child abuseWork with DCS attorney to prepare case and provide expert testimony in Juvenile and Criminal court of Law concerning the needs of the family and childrenMaintain case files and prepare reports for the community child protection team, in-office case staffing or out-of-home placement