• Cultivated authentic connections, inspired trust, and empowered team members in decision-making while ensuring accountability for optimal results.• Demonstrated detailed knowledge of Breckenridge Products, guiding the team to identify up-sell opportunities.• Resolved customer issues promptly, ensuring seamless service recovery.• Crafted an enjoyable guest experience, delivering accurate communication through various platforms.• Led team performance management, aligned management with organizational goals, and collaborated across departments.• Anticipated and addressed business and guest needs proactively.• Spearheaded Epic Promise efforts in community engagement and sustainability.• Managed issues related to lift access products and season passes, ensuring positive guest service.• Provided valuable feedback for departmental policies, led service recovery for Ski School.• Adapted to indoor and outdoor work in a mountain and winter environment.

Manage 200+ vacation rentals in the Ludlow, VT (Okemo Valley area) area. (300mil in total assets)As a successful Vacation Rental Manager for Vacasa, I have demonstrated my ability to effectivelymanage a portfolio of over 200 vacation rentals in the Ludlow, VT (Okemo Valley area). My expertisein overseeing daily operations in the region has allowed me to excel in managing budgets, performingcost-benefit analysis, and adhering to set annual costs.With a proven track record of effectively managing a high-performing team, I have ensured that myteam is trained, effective, and compliant with all policies and procedures. Additionally, I have partneredwith Business Development to onboard new units to the portfolio and provide exceptional support forescalated guest and homeowner concerns by responding to emails, calls, and tickets.In my role, I have also provided cross-coverage for the manager and Co-LOM(s) when necessary,showcasing my adaptability and flexibility. Through establishing and maintaining open, collaborativerelationships with fellow regional team members and upper management team, I have created apositive and productive work environment.

As the Operations Manager and Sales Leader, contributed to generating over $20 million in annualsales for a B2B and B2C CBD and Delta8 company operating in 44 states.Managed and optimized supply chain operations for efficient and effective production, inventorymanagement, and order fulfillment, ensuring customer satisfaction.Developed and executed sales strategies, increasing revenue and market share through effectivepricing, promotions, and customer acquisition initiatives.Collaborated with cross-functional teams to improve product development, packaging, and distribution,and streamline business processes.Built and maintained strong relationships with clients, providing exceptional customer service andsupport, and developing new business opportunities through networking and referrals.Managed a team of sales representatives and provided training, coaching, and performance evaluationsto ensure sales goals were met and exceeded.

As a seasoned consultant in logistics, I have a wealth of experience providing strategic guidance and expert analysis to logistics companies. Leveraging my extensive knowledge of industry trends, best practices, and emerging technologies, I help clients optimize their operations, reduce costs, and improve efficiencies.My ability to think outside the box and offer creative solutions has enabled me to tackle complex logistics challenges and deliver exceptional results. I excel at developing and implementing customized logistics strategies that align with business goals and drive growth.My communication and interpersonal skills are second to none, and I have a proven track record of building strong relationships with clients and stakeholders. Whether working with internal teams or external partners, I am committed to delivering top-notch service and ensuring client satisfaction.If you are seeking a consultant who can help take your logistics business to the next level, let's connect to discuss how I can add value to your organization.

As a top leader in the cannabis packaging industry, I supplied innovative, American-made packagingand packaging components to cannabis companies, ensuring that their products were protected andcompliant with state regulations. I established and led operations and sales efforts from the groundup in the west coast region, building and managing a high-performing team that delivered exceptionalresults.I developed and implemented marketing strategies for cannabis brands, including designing andproducing packaging that met state guidelines, ensuring that they stood out in a crowded marketplace.Furthermore, I provided comprehensive job cost analysis and revenue forecasting for the largestcultivation companies across all 50 states and 17 countries. My financial expertise and strategic insightshelped cannabis companies optimize their operations and achieve their business goals.

As a top sales representative in the cannabis packaging industry, I successfully provided packaging solutions to a wide range of industries at Ernest Packaging Solutions, including cannabis, food, beverage, and pharmaceuticals. With my extensive industry knowledge, I ensured that each client received customized packaging solutions that met their specific needs.My exceptional customer service skills and ability to build strong relationships with clients led to a significant increase in new business and repeat customers. Through measuring and analyzing comparative business practices, I provided insights to optimize operational efficiency and improve client satisfaction.Additionally, I trained and mentored staff on effective client engagement and consistently delivered high-quality service. My dedication to client success and industry expertise contributed to my success as a top sales representative, and I am eager to bring my skills and experience to a new opportunity.

As a top logistics manager, I was responsible for overseeing the day-to-day activities of the clientservice department, including production, carrier rate approval, and monitoring the movement oftruckload and LTL freight to ensure proper delivery destinations and times. I also led and assisted withsales calls, job cost analysis, revenue forecasting, and overall business development to develop acomprehensive customer base.In addition, I implemented cost controls, developed and managed transportation budgets, andmonitored profit and loss responsibility for each individual client. I handled all customer servicefunctions and performed various logistical tasks such as dispatching, billing, and document control toensure smooth operations and exceptional customer service

As a part of the Veri-Tax team, I provided a suite of fast and reliable Ability-To-Pay Solutions, withexpertise in understanding concepts, investment, and technical selling. My focus was on helpinglenders streamline loan funding, accelerate underwriting decisions, prevent fraud, and enhance theoverall customer experience.I specialized in 4506-T Income Verification, Verification of Accounts, SSN Verifications, andVerifications of Employment, offering customized solutions to meet the unique needs of each lender.Covering 10 states across the Midwest, my role involved 60-70% travel, where I leveraged my strongcommunication and interpersonal skills to build long-lasting relationships with clients, partners, andindustry stakeholders.

Successfully managed and led a team of solar sales representatives to consistently exceed sales targets and increase revenue in the Midwest region. Established and maintained strong relationships with both new and existing customers by conducting sales calls, site visits, and presentations. Developed and implemented effective marketing strategies to boost brand awareness and generate high-quality leads. Expertly managed the entire sales cycle from lead generation to contract signing and installation, while collaborating with cross-functional teams to ensure seamless project execution and superior customer satisfaction. Proactively stayed up to date with industry trends and technological advancements to continuously improve sales strategies and techniques.

Based on $600k in annual profits, as a Senior Account Executive at Total Quality Logistics, I wasresponsible for overseeing the day-to-day operations of the client service department, includingproduction, training, and carrier rate approval.I monitored the movement of my clients' truckload and LTL freight to ensure on-time delivery and properdestination, while also developing a comprehensive customer base through effective sales calls, jobcost analysis, revenue forecasting, and overall business development.In addition, I implemented cost controls, developed and managed transportation budgets, andmonitored profit and loss responsibility for each individual customer. I handled all customer servicefunctions and performed various logistical tasks, such as dispatching, billing, and document control, toensure smooth operations and customer satisfaction.