Michael Rissi Email & Phone Number

Philadelphia, Pa, Us

Responsible for day to day operations, from leads to support, order to cash, with customer focus as the goal. Prevalently using NetSuite, we create business process improvements through the marriage of technology, process and people initiatives. We offered many services within the NetSuite realm from Warehouse management, on demand planning to Financial reporting and building KPIs, to support and API integrations as well as the core product.• Hands on Project Lead on One World re-implementation(s); • Log Me In/Netsuite; WorkMarket/Netsuite EDI/Netsuite/Warehouse Integration - • Complete CRM implementation a• Expense, PO, Credit Card and Vendor Bill Approval Process Design, implementation• Advanced Inventory, On-demand planning for 1000+ Boms and sub-boms• Numerous clients with consolidation, board and budgetary reporting projects in the SaaS and Pharma spaces. Project management Implementations using Advance Pm, Standard PM and OpenAir

... disrupting the craft beer industry from the home...more to come... an overnight success, years in the making...

Malvern, Pa, Us

* 20 years experience (IT systems, operations, finance)* 10 years Director or above level * Named Sr. Director of Global SaaS Operations, IT 2013 * Treat IT as a Customer Service Organization, our customer is the the internal employees. * Developed plan to measure satisfaction in a manner similar to a Service Organization.* CRM/ERP/MRP systems implementation, administration and continued development*(Axapta, dynamics, Netsuite, Mas90, Soloman, Great Plains, Goldmine, MSFT, other)* Development of business process and training used along with the tools as a way of offering a total solution*Use of virtualization, amazon, thin clients, vms, citrix for ease of management, deployment and cost savings* Experience in large, small, private, public, multi-national organizations* Rebuild of IT team with the hiring of new members* Took over control of SaaS operations with the goal of offering a single product owner for this initiative. * Formulated plans to reduce SaaS average server costs by 65%/each while reducing the total number of SaaS servers*Implemented Backup and redundancy plans for SaaS operations to bring us into compliance with SLAs at a minimum costs * Began development and begin to implement metrics corporate wide to measure a multitude of functions from marketing and lead generation to SaaS and customer centric data* Creation of plan to reduce the time spent by employees on BYOD, and allow for information to be shared more freely across the organization. * Numerous CRM, ERP initiatives for various departments and systems to improve workflow, efficiencies, visibility, reporting saving the company a material amount of resources Specialties: CRM\ERP\MRPBusiness Analytic Tool DevelopementBusines Process Development

Malvern, Pa, Us

Managed NetSuite One World CRM implementation in 9 countries, 20 separate subsidiaries, 9 languages, and 35 different currencies. Bringing separate and disparate data together in one hosted solution. Streamlined business processes, centralized data repository;Managed and controlled internal IT costs and functions through use of virtualization;

Us

Primary responsibility was development and management of Mas90 ERP, Goldmine CRM and various other business management and reporting tools. Worked with every facet of the company to develop better processes, from inventory management and developing a reporting structure server for managing client, partner and vendor analytical needs.Managed CRM/ERP migration to Microsoft Dynamics Supported 200+ users in global environment using citrix, thin client, VMware. Heavily involved in day to day management of IT, desktop support, network support globallyInvolved in 6 acquisitions from data management, hardware, facilities move and migrations.

Basking Ridge, Nj, Us

Jack of all trades - responsible for website development, sql server backend management, management and development on Solomon Accounting systems, as well as network and desktop operations and support.