• Consults with Interstate customers/prospects/IBSA Team Members on strategic business initiatives and technology plans.• Collaborate closely with Sales and Operations Strategy Manager (SOSM) to articulate and deliver strategy to SDM Team. • Supports tactical execution of Strategic Customers with SDM Team for increased profitable revenue• Responsible for collecting data from SDM Team and providing SOSM with timely updates on strategic direction• Work with franchisees to ensure adequate execution of Strategic Customer management. The majority of the communication will be via the phone and/or written but may occasionally include in-person meetings.• Improves SDM effectiveness by coaching on process and techniques. Bi-Weekly one on one meetings.

• Closes new opportunities by coordinating requirements; developing and negotiating contracts; integrating contractual requirements with business operations.

• Currently consulting the Eastern U.S. region for Interstate’s All Battery Centers, which have a scope of 25+ franchises, with a total of 30+ stores across 15 states, exceeding $20M in annual revenue• Provided expertise to Strategic Partner (franchisees) in areas including Business Planning, Financial Analysis, Marketing, Inventory Management and Human Resource Management• Identified and developed partnerships with outside vendors to lower cost for franchisees and ultimately improved stores economics• Managed channel synergy relationships and conflicts between franchises and distributors• Developed and aided franchisees with implementation of commercial sales strategies to grow existing accounts, identify new prospects, and properly manage sales team using CRM tools• Helped form and implement business consultation model used to provide structure for BC’s during market consultations, starting with designing questions to help define root cause, identifying appropriate drivers and levers to address opportunities, developing action plans with franchisees, and gaining commitment from franchisees while establishing guidelines for next steps• Provided training to franchise employees around operations, products services, and selling to retail and commercial customers

• Dual role responsibilities - Store Manager & Business to Business Sales• Built an effective sales team that achieved a rolling 12-month revenue that exceeded $1,000,000 through superior customer service, maintaining customer loyalty and displaying the commitment to enterprise success• Hired, supervised, reviewed and evaluated sales associates and assistant managers• Maintained accounts receivable by keeping past due accounts under the company standard of 5% in 60 Days and 3% in 90 Days as well as keeping bad debt expense to under 1%• Demonstrated the ability to form lasting relationships with retail and commercial customers and work closely with new franchise locations to help them achieve profitability faster