Michael Saks Email & Phone Number

Philadelphia, PA

• I am part of the world-renowned, first class organization of the NFL.
• Communicate with fans in a timely matter to answer any question or resolve any issue using TextAssist.
• Lead a top-ranked event staff as measured by experiences captured in cross-stadium primary research.
• Duties included conducting pre-shift planning meetings for a team up to twenty, issues management, and change-of-shift reporting.
• Made recommendations to better fan experience: creation of additional visible signs, production of videos explaining NFL policies more in-depth, and on-site techniques to lower the quantity of illegal tickets purchased.
• 90% success rate with secret shopper audits.

Bensalem, Pennsylvania, United States

Philadelphia, PA

Created my own website MichaelSaksDigital.com to help refine my skills with Google Analytics, writing, and understanding Wordpress.Past clients include:CondoTekTribe 12Bright InventionRAJE PhillyKaiserman JCCThe CSJ Team at Elfant Wissahickon REALTORSCreated a Facebook fan page to continue to grow learning the backend of Facebook business and Facebook ads.

Camden, NJ

• Provided exceptional guest service to all shows at BB&T Pavilion, including dealing with fraudulent tickets, rectifying seating issues, and successfully and safely resolving disruptive fan situations.
• Supervised up to thirty employees during every event; set performance standards, provided ongoing feedback and positively reinforced employee accomplishments.

Philadelphia, PA

• Marketer who works with individual cell phone company dealers.
• Helped create, manage, and maintain 1500+ Facebook pages, posting promotions, interacting with customers, and driving sales to individual stores.
• Work with individual dealers to provide marketing materials for upcoming promotions and sponsorship opportunities.
• Worked with retailer to create successful messaging and incentives to see increased click-through open rates and orders.
• Execute social media campaigns and correspond with potential customers via Sprout Social.
• Made recommendations to better customer and client experience: Offer social media incentives, more engaging social media posts

Bucks County, PA

• Established strong relationships with students, parents, colleagues and administrators by using positive behavior supports to reinforce classroom and school-wide administration policies.
• Utilized formal training in pedagogical technique to encourage and promote critical thinking in class discussions.
• Executed teacher lesson plans and assisted with standardized testing implementation.
• Established an excellent reputation among staff and students for consistently engaging students to be independently motivated to complete their work. Additionally, I help supervise MAP Testing, Keystone Testing, PSATs.

Throughout Bucks County

I was a substitute who would float throughout several Bucks County schools as a support staff in a special education setting. During Extended School Year (ESY), I was Instructional Assistant to several classrooms.I have dealt with many levels of students on the spectrum, as well as working with students with visual or physical disabilities.

Trevose, PA

Had a dual-role as an Administrative Assistant and Accounts Receivable. Two days a week I was doing AR, while the other three were spent doing administrative work. I worked with the HR Manager making sure paperwork is up to date and all current employees are aware of what's going on on a daily basis

Bucks County, PA

Worked hand-in-hand with teenagers, helping with event planning, financials, and recruitment.

Philadelphia, PA

Handle resupply orders from patients calling inReceive new orders for patients needing home medical suppliesStay in constant contact with insurance companiesStay informed on current insurance guidelines

Helped make the comapny a platform for social media.Looked into events to broaden company's client base

Outside sales to winback customers from competitors.Personal representative and link between customers and Comcast.Put customers first and provided the best product and experience in the market with reliability and being customer-friendly.

• Delivered daily guest service in Fortune 100 Company with a diverse guest base in a high capacity location.
• Provided “magic” to all guests to enhance park experiences – special excursions, giveaways, and presents paid for by The Walt Disney Co.
• Performed daily tasks of cash handling upwards of five thousand dollars in one shift, point-of-sale (POS) usage, stocking, opening and closing procedures.
• Partnered with operations, culinary, merchandise, and entertainment to ensure cross-departmental quality.

Bachelor, Psychology And Advertising

Activities and Societies: Was a member of the Alpha Epsilon Pi Fraternity, the Inter-Fraternal Committee, as well as the Temple University.

Master’S Degree, Secondary Education - Social Studies