• Utilize Horizon and R1 CRM software to manage and maintain client accounts• Provide information to clients regarding bank services• Cross sell bank's products• Manage balancing duties akin to currency, coins, and checks• Resolve discrepancies in accounts

 Analyzed and evaluated multiple SIEM solutions Wrote a research paper on the SIEM systems to support cyber engineers Presented findings and analysis of different solutions to gov’t customer

• Utilized ProVenue ticketing software to assist fans with the purchase of tickets, scoreboard surprises, yearbooks, etc. • Used cold-calling as a way of seeking and identifying fans' needs• Analyzed and recorded company records using Excel• Provided assistance by using proper telephone etiquette • Provided excellent customer service to ensure a positive fan experience

• Performed game day and operational functions- Coordinated national anthem with color guard and God Bless America• Served as a liaison to the community by responding to fan inquiries • Attended all home games to assist with the fulfillment of fan experience• Aided the delivery and implementation of various promotional items and giveaways • Assisted post-season rallies, team signings, and practices* Led on-field groups during batting practice and warm-ups

• Organized and maintained company database systems utilizing the program Thriva• Participated in community outreach programs by connecting with members of the Harrisonburg community• Planned and implemented major tournament (Golf Classic) raising over $30,000• Planned and facilitated weekly schedules • Contacted and networked with local area sponsors for tournament• Coached classes and gave lessons focusing on core life values and golf knowledge

• Monitored and supervised various sporting events including basketball, baseball, softball, lacrosse, volleyball, and tennis • Worked alongside marketing department on in-game promotions - bean bag toss, 3 legged race, incentives • Pre and post-game preparation and coordination experience - Checked in ushers and made sure all staff were accounted for - Analyzed pre-game itinerary list for facility risk management and game operations • Planned and facilitated school and non-school tournaments - Softball and volleyball