A purpose-driven consultancy specializing in accepting independent contractor (IC) roles with leading technology companies, including Microsoft, Google, Salesforce, and ServiceNow. The company focuses on sales and customer success positions, leveraging deep expertise in strategic account management, value-driven selling, and customer-centric solutions. With a commitment to excellence, the firm partners with enterprises to drive growth, foster strong client relationships, and deliver measurable business outcomes.

Modern Work Scale Customer Success Manager, I moved into role to drive deeper relationships with assigned, dark, and net new accounts to expand “modern work” solutions – Microsoft Office 365 focused on Teams Meetings platform and app. Scope of Leadership: Developing and leading customer success and sales strategies across cloud technologies, partnering with various cross-functional stakeholders to amplify voice of the customer throughout Microsoft.Areas of focus include SaaS, business development, channel partnerships and alliances, CRM, Scrum-based reporting, team leadership, market analysis, customer-centric scalable solutions.■ Dedicated to customer success, I represent my customers’ technical interests, remove obstacles, and influence product roadmaps with customer requests and insights. I examine pain points, customer resources, and opportunity potential. Engaging with business and IT decision makers, I have achieved top sales goals and expanded voice of the customer throughout the MS ecosystem.Additional Representative Accomplishments & Responsibilities:» Engaging commercial accounts in manufacturing sector to support existing and potential customers » Identifying the best path for customer success by navigating the Microsoft services ecosystem — purchasing, training, support, and enterprise expansions» Delivered key customer success leadership — achieving group goals for FY22 at 113% and on target to hit same goals for FY2023 Q1.

In 2020, I transitioned from a channel sales manager to training manager role when Microsoft hit emergency remote operations.Scope of Leadership: Recruited, scaled, built, and led team of 15 to take on Microsoft Teams training in three languages – English, Spanish, and French. Areas of focus include training/troubleshooting/selling MS Teams, product positioning, work culture development, cross-functional leadership, sales strategy/insights, customer success event production/management, MS Office 365, MS Power BI■ Bringing strategic and insightful leadership, I drove excellence in cloud technology training and sales strategies, positioning products to be more collaborative in work-from-home environments during a time of unprecedented challenges in the global marketplace.Representative Accomplishments & Responsibilities:» Facilitated and created training assets across Enterprise, Corporate and SMB customer organizations; and partnered with cross-functional teams within the Microsoft ecosystem to prioritize training. » Led key sales strategies — enabling digital transformations and effective product use within existing accounts; identified new stakeholders and decision-makers to expand services and pipeline opportunities. » Developed and managed impactful customer success focus events — received 100+ points on Net Promoters Scores from Arizona State University, Global Silicon Valley, 3M, Chevron, US Department of Defense (Navy), and Adventist Health for enterprise-level MS Teams training events for global teams ranging from 200-1500+ users; propelling business goals through rapid adoption, telework expansions, and greater MS Office 365 exposure. » Recognized for the effective and timely arming of Heico Companies with French and English training needed to standardize on MS Power BI for enterprise-wide reporting

As Direct Sales Channel Manager, I directed a retail sales team in the Silicon Valley area to equip small-to-mid-sized customers with Microsoft technologies, training, and support. Scope of Leadership: Program management for the two largest accounts in the Commercial Sales Business for Microsoft Physical Store. Supervised and mentored a team of 15.Areas of focus include sales strategy, customer success, team motivation, sales best practices sales best practices, customer engagement, and business pipeline development.■ During my tenure in this role, I utilized skills in engaging technical and non-technical audiences and C-level decision makers, as well as effective team leadership to achieve 288% of sales/operational goals – margin percentage, revenue, audit, and Net Promoter Scores. (FY2019)Additional Accomplishments & Responsibilities:» Built effective relationships with Microsoft Enterprise and Modern Workplace teams (AE, TAM, SSP, and CSM) to provide linear chain of support for customer success.» Led potential customers and prospects through the customer journey — creating personalized experiences and leveraging marketing programs, CRM updates, and account follow-up activities.

Earlier in my career at Microsoft, I supported the company’s presence in a premier local market, bringing a customer-focused and collaborative approach to community development.Constructing a variety of events, my goal was to increase awareness, perception, understanding and visitation to Microsoft’s physical store locations. Events included a speaker series, class trips, and training, which proved to be successful in increasing customer engagement with MS products. I led targeted marketing strategies across sectors, including nonprofit, education, and SMB audiences, driving customer acquisition. ■ Strategic partnerships with leading media and tech companies, as well as internal collaborations with our Business Development Team, were key to my successes in this role. This led to the engagement and excitement of different niche communities through unique content and events.Representative Accomplishments:» Hosted National SMB Week 2014 — bringing in 150 new entrepreneurs, startup companies, IT professionals, and venture capitalists, leading to strong SMB pipeline. » Led effective educational evangelism efforts — contributing $100K in EdTech pipeline

Privately Held; 11-50 employees; Mobile Technology Software industry. Guide by Cell is the official mobile technology partner to several major cultural trade associations and acts as expert advisor on mobile trends and strategies. World’s largest provider of interactive mobile technology solutions to over 1,000 cultural institutions and nonprofit organizations, including museums, zoos, aquariums, national and state parks, libraries, restaurants, universities and historical sites.Mobile Technology - Leadership & Accomplishments:■ Ideation of mobile specific marketing campaigns and engagement. Aptitude for consumer trends and market dynamics. Proven ability to combine strategic and analytical thinking with creativity for determining the optimal way to position products in the market. (e.g. SEM, Online Media, Mobile, Social etc.) Experience in social media, community building, and online marketing. Ability to listen to the voices of different communities and adapt messages to them. Able to adapt to the rapidly changing needs of a start-up environment.

Social Media Marketing / Web 2.0eChannelMusic.comLaunched first Clear Channel Radio station not supported by a terrestrial dial position. The eChannelMusic project, created new approaches to music and entertainment content creation, interactivity and with audience engagement, both online and on-air. ■ Working closely with all departments, created growth opportunities in programming, promotions, and sales arenas. Delivered new and exciting initiatives to propel a music alternative to radio, as we knew it. Leadership & Responsibilities:Managed a staff of 8, conducted weekly management and bi-weekly staff meetings. Developed aggressive street marketing techniques and mobile billboards. Hired and trained all promotion staff, coordinated scheduling of all on-site promotions and office duties. Created proposals for clients and marketing partners. Marketed and implemented successful quarterly events. Governed production and marketing of benefit concerts.» Sports MarketingNHL - San Jose Sharks Radio Network 2007-2011 SeasonsIn-Game Music provider for the 2008-2009 NHL Season» Strategic planning and research (Sharks Rally and game day on-site activities) advertising and communications; (Collateral and Ad-Mats) special events (Dining w/The Sharks) promotion (grassroots initiatives in the local market) and direct marketing (exclusive San Jose Sharks static sticker and NHPA approved player number tattoo series)

Specialties included:Highly knowledgeable in FCC regulations. Effective leadership qualities used in addition and development of new on-air talent to optimize ratings. Possess good communication skills, both verbal and written. Able to understand and create unsurpassed content, by drawing clear pictures of consumer behavior with X-Trends, PD Advantage, Arbitron research tools. Qualified to prioritize and manage many different projects simultaneously in a fast paced or time sensitive environment. Harvested strong label, industry, and talent relationships. Created studio sound stage concept & artist/talent bookings, providing a vast array of live performances from acoustic to plugged in. Extensively promoted artist events on air and on-line maximizing the listener demographic. Used VIP ticket giveaways, artist meet-and-greets, on-air, on-line, and mobile broadcasts, to create content and a distribution hub for NTR streams. Complete event production, development of promotional strategies, budget management, event logistics, and on-site sponsor management & hospitality.» All Access Music Group Program Director of the week award recipient in 2009.

Devised innovative promotional concepts to directly generate ratings and revenue. Developed brand management to reinforce station identities and grow listener loyalty. Expanded business development and non-traditional revenue opportunities for sales team. Implemented creative, targeted promotional plans for sponsors. Consistently exceeded sponsor expectations. Served as liaison with record label community. Developed online promotional strategies to increase site traffic and drive database growth, including web and social media content. Designed creative marketing collateral for print, and online.

Assisted department head with organization and implementation of support staff. » Created department handbook and vehicle maintenance program . Produced specialty show, on-aircopy writing. Facilitated on-air giveaways, scheduled staff and event logistics.

Scheduled and worked on-site events. Provided support for department head with research, scheduling music and air talent. Producer for live remotes and concerts.