Customize cloud-based Case Management systems to increase user efficiency.Design integrations with new software tools to improve client satisfaction.Partner with business users to implement process improvements.

Developed and prototyped import process and related Apex classes to migrate legacy data from multiple systems to Salesforce CPQ and Salesforce Billing.Led discovery, installation, and proof-of-concert for company’s configuration of Salesforce B2B Commerce on Lightning ExperienceCreated Connected Apps for customized product integrations and interfacing with commercial cloud applications.Managed deployments through Salesforce Orgs using Change Sets and prototyped CI/CD tooling including Gearset and Prodly App OpsDeveloped Apex Triggers and enhanced Flows, Process Builders and Workflow Rules to meet business process automation needs.Created Custom Salesforce objects to import and display data from legacy apps in Salesforce UI.Debugged and fixed Apex classes to improve performance and perform with large datasets in Sales Cloud and Service Cloud applications.Built Interfaces between custom C# legacy apps and Salesforce REST and Bulk API’s using Jitterbit ETL toolingWrote Custom Apex REST Endpoints to allow integration of critical data with legacy appsProvided technical guidance to CSM users during setup of ChurnZero solution while creating custom data source import programs.Designed SOAP based and RESTful web services to implement corporate software-as-a-service strategy allowing partners to resell, manage and cancel customer subscriptionsCustomized and enhanced open-source ASP.NET MVC 3 shopping cart to meet company’s requirements for online commerce platform.Performed self-directed learning on Trailhead to increase knowledge of Salesforce capabilities and improve platform understanding ( https://trailblazer.me/id/mstover )

Developed .NET business applications for customer subscription and billing managementCreated WCF services to implement corporate software-as-a-service strategyLed creation of customer-facing ASP.NET 2.0 web portal to enable self-service capabilitiesEvaluated software requirements with business users and fellow developersUpgraded legacy applications to meet modern software development practices

Created subscription web sites for consumer-interest magazine publisherStabilized and expanded ASP.NET interface to third-party promotional email application

Implemented .NET Remoting for enterprise-wide access to SAP data sourcesConverted existing Internet sites to meet ASP.NET requirementsCustomized web analytics tools to meet user requirementsBuilt interfaces between Intranet, Internet and SAP data sources

Developed ASP.NET Web Services and Web Applications for corporate IntranetIntegrated third-party sales and customer data with internal systemsSupported implementation of SAP CRM and R/3 Customer Interaction CenterAdministered Microsoft Windows servers using IIS to host Internet, Intranet and Extranet applications linked to Microsoft SQL Server infrastructure

Generated course guides and reference materials to support in-house trainingModified printed training manuals for use as online system documentationPresented group and one-on-one sessions on company’s business systemsWrote database-driven, ASP / Javascript applications for company’s web sites