Michael Styles Email & Phone Number

London, United Kingdom

Case management and management of case managers. Overseeing the investigation of fitness to practise cases of healthcare professionals. Focusing on achieving challenging KPIs for quality and timeliness whilst fostering a motivated team.• Line Manager of 8 employees including 7 Case Managers and 1 Lead Case Manager.* This includes the recruitment, induction and mentoring of the team.* Regular ongoing monitoring of the team through case reviews, 1:1s, and informal discussions including performance management.• Case progression decision maker – responsible for the final decision on Fitness to Practise cases (closure or referral to an independent tribunal) which are fair and unbiased.• Accountable for driving through change and improvement throughout the team and department in-cluding a focus on older and higher risk cases in a timely and reasonable timeframe.• Escalation point for difficult and complex cases, analysing data in the team and complaint handling.• Developed strong relationships across the HCPC with my peers and senior management.

Hong Kong

External and internal stakeholder engagement, excellent and regular customer service, time management and a flexible and can do attitude.Exceeded the targets for resolving complaints by being No 1 in the team while ensuring the continuation and enhancements of services measured by receiving the highest feedback scores from our members in the Hong Kong office.* Liaised with colleagues and partner organisations across the Middle East and Asia.

London, United Kingdom

Managing a team of eight caseworkers overseeing the investigation and case progression of referrals concerning complaints about dentists and dental workers. Responsible for risk-based decision-making using delegated powers from the Registrar Accountable for delivery of KPIs against targets ensuring integrity of data is not compromised Accountable for reducing the number of delays to cases and provide solutions where appropriate Reduced average case age in my team by 6 months compared with previous 2013 management information 100% of new cases in my team achieved their KPI compared to a 30% success rate in 2013. Initiated new quality controls (audit results show compliance with key requirements moving from c. 20% to c. 90%). Reduced team turnover by 50% through workforce planning and a collaborative delegation of caseload

London

• Line management of a team of 11 employees of varying experience • Coaches and develops the team to maximise their potential. • Takes responsibility for the case workload of the team and delegates appropriately• Accountable for delivery of KPIs against target and integrity of data• Sets objectives to the team in line with KPIs and appraises performance annually constantly looking at ways in which the team can further develop their skills • Regularly holds team meetings to share knowledge and understand pressure points • Develop, analyse and manipulate MI weekly and present to senior management • Escalation point for difficult and complex cases • Accountable for reducing the number of delays to cases and provide solutions where appropriate • Strong knowledge of case management systems and department improvement lead.• Top box rating in annual performance review 2012 and 2013.• Nominated for staff award for a Leadership in 2011 and 2012

External and internal stakeholder engagement, excellent and regular customer service, time managements and a flexible and can do attitude.Deputised for team manager and coached/mentored the case officers in the team

Plan and manage the caseload identifying the appropriate scope and nature of the investigation ensuring discussions and progress are reported on a regular basis including any problems to the Screening Manager

Ba History With Law

Education record