Michael Taffe Email & Phone Number

Southport, Queensland, Australia

Brisbane, Queensland, Australia

Processing grants for emergency community recovery assistance following natural disasters

Gold Coast, Queensland, Australia

• Conducted Quality Assurance testing for HTML websites in Duda and WordPress
• Implemented design and bug fixes using WYSIWYG editors and CSS code
• Published websites, managing DNS records, and setting up Google Search Console
• Trained six new team members in QA processes and maintained comprehensive system documentation

Gold Coast, Queensland, Australia

• Manual manipulation of broadband orders to ensure compliance with industry regulations and alignment between all systems
• Managing various daily reports within my team and independently
• Case management of broadband orders until completion, including liaising with customers and our network provider via phone and email
• Provisioning of home phone and broadband orders in Foxtel and Telstra systems
• Inbound call queue duties, fielding enquiries regarding open and pending broadband orders
• Trained in Telstra LOLO provisioning systems (ADSL / nbn™)

Gold Coast, Queensland, Australia

• Customer service, sales and accounts across the sector
• IT system maintenance and data entry
• Invoicing and organising freight for all outgoing orders
• Warehouse duties including forklift operation

Logan, Queensland, Australia

• Sorting and delivering of letters and parcels
• Maintaining efficient delivery schedule by meeting set daily time targets
• Working with team members to organise the sorting, division and delivery of ‘split runs’ when co-workers were absent
• Volunteered for acting reliever duties whenever available, involving sorting and delivering unfamiliar mail rounds locally and at other depots