Michael Tipton Email & Phone Number

Santa Monica, California, United States

Consulted with clients on remediation efforts to determine source of error, identify impacted populations, recommend process and system solutions, coordinate remediation efforts, and implement proposed solutionsWorked with clients to identify and document project requirements, manage project timelines, coordinate user acceptance testing (UAT), oversee implementation, and monitor post-implementationAnalyzed data across multiple credit card portfolios and implemented automated processes and controls to meet changing Federal regulatory requirements (CARD Act, Reg B, Reg E, Reg Z)Implemented COVID relief response to track client originated relief requests, manage relief timeframes, update client records, and handle adverse action notifications Built process automations using SQL query builders and VBALed initiative to redesign core payment disbursement product for enhanced processes and increased user functionality based on feedback gathered from internal teams and usersParticipated in core implementation team of Jira for ticket tracking and resource management

Worked with leadership to assess current capabilities, identify opportunities for improvement, and develop automated solutions driving annual savings of $610,000 using quantitative and qualitative analytics Developed high-level and detailed storyboards, reporting mockups, user stories, and process flows to effectively communicate design ideas based on product and business requirementsEngineered best practices and trained Operations teammates on usage of new systems to ensure acceptable risk appetite was not exceededImplemented Single Sign-On automation for Operations processes creating an annual cost savings of $87,000Acted as BankCard Operations Lead for major company initiatives including EMV conversion, Oracle migration, and account closure migrationDeveloped system requirements, test scripts, and SWOT analysis, and provided post-production support for conversions and migrationsEngaged third party vendor to own check issuing process resulting in $110,000 in annual savings and Six Sigma Yellow Belt certification

Master Of Science, Finance, 4.0

Bachelor Of Science, Mathematics, 3.619