Solution Conceptualization:• Identify pain areas, opportunities and potential solution offerings by industry/domain with business impact. Lead new solution offerings development by identifying/defining use cases, writing process blueprints and walk-through & collaborate with technology partners/support.Project Support/Delivery:• Active involvement and ownership of Requirements and Solution Design Phase of delivery engagements, creating the business blueprint• Monitor AVM SLAs , address ticket resolution escalations, and drive BIC process adaptation.• Client Expectation Management Deliver and measure value during engagements end to end.• Develop quality deliverables with focus on qualitative and quantitative business case, value props, roadmap, ROI analysis etc.Sales Support:• Contribute to Account Mining & Penetration efforts. • Drive RFP Response & Improving Quality of Response (more business value focused), structures solutions in terms of scoping, effort.Client Management/Relationship Management:• Support alignment with third party vendor in an engagement wherever applicable.• Support Expectation Management, Client Satisfaction Management, and Risk Management.Market Scan & Brand Building (Added Opportunity Identification):• Conduct secondary research on domain/industry specific solutions.• Identify key trends and forecasts in the given area of domain/industry, develop and deliver new logos.• Work on opportunity identification, prioritization and input to the qualification process.Knowledge Management:• Contribute Design, tools, templates, case studies etc artifacts into the knowledge management repository.People Management:• Participate in recruitment activities identify and hire. Coaching & Mentoring junior talent.• Goal and expectation setting for new and existing resources along with YEA.• Identify skill gaps and create training courses around domain/product areas.
Listed skills include Sdlc, Software Project Management, Pre Sales, Solution Architecture, and 20 others.
