Michael Vance Email & Phone Number

Richmond, TX, US

San Francisco, CA, US

Washington, D.C., US

Washington, D.C., US

Washington, D.C., US

Washington, D.C., US

Washington, D.C., US

• Served as a team member for the PV Elite, TANK, and CAESAR II products, adhering to the Agile/Scrum methodologies of software development.
• Created and maintained documentation deliverables, including user's guides, release bulletins, and knowledge base articles.
• Assisted with the development of seminar notes and presentations for product-specific training seminars.

Dayton, OH, US

• Developed and wrote user manuals, help messages, and operating procedures for a variety of company software applications.
• Created end-user documentation utilizing multiple platforms, including RoboHelp and MadCap Flare.
• Interacted and consulted with product managers and SMEs to verify accuracy of documentation.
• Conducted software testing to ensure quality of software applications.
• Participated in various professional and personal development courses offered by the company.

Baton Rouge, Louisiana, US

• Coordinated the delivery and pickup of IT assets for NASA employees
• Verified and assigned IT assets received into warehouse
• Transferred and set up IT assets at various customer locations
• Interacted with customers and provided assistance with solving computer-related issues

• Taught English classes and facilitated small work groups to both adults and children (pre-school to middle school age)
• Created and managed curriculum metric prescribed by Institute
• Presented learning findings frequently to Institute’s program coordinator and its management
• Edited English textbooks, newspaper articles, religious pamphlets, and other texts for SDA Language Institute
• Created supplementary teaching and learning materials for English as a Foreign Language (EFL) teachers and students
• Created content for daily National Defense newspaper

Baton Rouge, Louisiana, US

• Upgraded O/S (operating systems) for NASA employee’s machines
• Assisted NASA employees with computer related issues over the telephone

• Organized and maintained the NASA NIIS employee/location database
• Developed and managed merging of Excel databases from sites nationwide and made them available online

Huntsville, Alabama, US

• Oversaw the monthly publication of the Spreading Oak newspaper
• Served as both a copy editor and layout editor
• Acted as a student government officer
• Coordinated logistic efforts for printing schedule
• Managed a staff of 15 by delegating story assignments and working day-to-day operations

Doctor Of Law - Jd

B.A., Communications: Print Journalism