Michael Wampler Email & Phone Number

New York, Ny, Us

Manage call quality monitoring for all customer interactions via phone and email, ensuring quality service and regulatory compliance; manage oversight of regulatory change management and issues management, ensuring that the Servicing area remains compliant with all current regulatory requirements, and facilitating the remediation of issues that may cause non-compliance, customer dissatisfaction, or financial or reputational risk.

Ewing, Nj

Manage a team of employees in responding to executive and regulatory complaints. Ensure regulatory compliance in all responses with respect to content and timeliness of responses. Work directly with clients and borrowers to resolve escalated issues.

Develop, coordinate and implement several concurrent projects focusing on customer interaction. Projects are geared toward process improvement in order to reduce operating costs and maximize client and customer satisfaction, and entail management of relationships between multiple stakeholders at all levels of the company.

- Identify trends and patterns that result in complaints, and develop and implement process improvements to mitigate future complaints - Manage departmental procedures to keep current with industry guidelines and company direction- Lead a small team to handle all call recording requests to ensure compliance with security retention guidelines- Project management to meet company and departmental goals

Ewing, Nj

- Handle escalated research issues relating to the servicing of residential and commercial mortgage loans- Provide support for the customer service department- Assist management in handling escalated loan-level issues

- Assist mortgage customers with loan-level questions regarding the servicing of their mortgage loans

Robbinsville, Nj

Worked in the Customer Information department: back-end operations and customer database management. Wrote concise, informative notes detailing research and decision making processes. Researched customer's lines of business and sales information in order to identify prospects for our marketing efforts. Helped to build and maintain a complex proprietary database of shipping and billing addresses for our customers.

Cape May Courthouse, Nj

Taught first-year courses in English reading and composition.

Ewing, Nj

Oversaw undergraduate students in the planning and execution of student life events. Served on committees for and assisted in the execution of campus-wide events, including Homecoming Spirit Week, CommunityFest, Greek Week and Senior Week.

Master Of Arts (M.A.), English

Bachelor Of Arts (B.A.), English