Michael Waterman work email
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Michael Waterman personal email
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Effectively leading teams is a critical element for driving success into an organization. My focus is to utilize my extensive leadership skills to identify team potential and drive the team to optimal performance, where I have a proven track record of delivering high value on-time results. In addition to leading teams, I am highly collaborative with stakeholder/cross-functional teams to identify & drive business growth opportunities. I’m also rather skilled in the ability to translate technical details into digestible language for non-technical audiences, to assist everyone in meeting their commitments. Throughout my professional career I have diverse experience across several Network Engineering & Operations Management and Individual Contributor roles.My vast experience across Network Engineering & Operations organizations has allowed me to naturally transition into a regional liaison role with non-technical teams (Sales/Care Organizations) to build strategic partnerships focused on cultivating and retaining the business.One of the greatest aspects of my career has been the opportunity to travel, meet new people and explore new cultures. I've had an opportunity to travel and work extensively throughout the United States. Due to workplace advancement and personal travel I have visited all 50 states, relocated 8 times, lived in 7 states, including 3 distinct locations within California, as well as traveling to more than 25 countries across 5 continents. You might say I have a travel bug. A listing of my core competencies includes: Business/Professional Development Cross-Functional Collaboration Organization & Workflow Management Diversity Inclusive Solid Written & Verbal Communication Skills Strategic & Operational Planning Remote Team Leadership Change & Issue ManagementI'm available to discuss opportunities in the Denver Metro area or virtual (remote), please contact me at michaeljwaterman949@gmail.com
Writing My Next Chapter
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Professional-Results Driven, Looking For OpportunitiesWriting My Next Chapter May 2024 - PresentDenver Metropolitan Area, Colorado, United States
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Regional Network Engineering & Operations Business Development ManagerT-Mobile 2020 - May 2024Denver, Colorado, United StatesManaged a Team of Technical Project Managers who developed relationships between Network and Sales/Care for both Business and Consumer Sales/Care channels. Partnered with Sales teams to identify/address existing customer pain points and support prospecting business growth opportunities.Simplified the complexity of our networks and provided training to our Sales/Care partners to assist them in successfully selling and addressing customers questions and concerns about the Network. Selected Accomplishments:• Spearheaded development of process to support key stakeholders’ requests for addressing customer escalations, network build status inquiries, and prospecting assistance. Service level agreements (SLAs) were met 97% of the time with 500+ requests across the West Region in the last 18 months• Represented Network Teams in over 50 existing customer and new customer prospect meetings, developing and presenting curated content to provide appropriate Network details needed to win/retain the business. This resulted in reduced churn and business growth for the customers/prospects.• Developed and published Weekly/Monthly/Quarterly network updates to drive awareness across non-network audiences to promote network investment, aligning Sales with details needed to sell the network. -
Regional Network Engineering And Operations - Sales Support ManagerSprint 2015 - 2020Denver, CoManaged a team of Technical Project Managers across the West Region whose primary responsibility is to act as the liaison between Network and Sales/Care Partners. Cultivated the Sales/Care teams on the most up to date status for Network Build Plans.Selected Accomplishments: • Drove network related escalations to resolution, partnering with various fix-agents, minimizing impacts to the customer. • Partnered with key stakeholders and internal business partners to collaborate on delivering value add initiatives, focused on bringing network progress awareness and visibility into Sales & Care teams, focused on retaining and growing business opportunities. -
Area Radio Frequency (Rf) Engineering ManagerSprint 2013 - 2015Denver ColoradoLed a team of 35 onshore/offshore RF Engineers assigned to design and optimize six Sprint Engineering markets in the West Region. Selected Accomplishments: • Oversaw the rip and replace of Sprint’s legacy network, minimizing the customer impact by organizing workflow to ensure key metric SLAs were met 90% of the time over the 2-year project.
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Area Rf Engineering Manager (Managed Services For Sprint)Ericsson 2011 - 2013Led a team of 35 onshore/offshore RF Engineers assigned to design and optimize six Sprint Engineering markets in the West Region. Selected Accomplishments: • Regional Manager Point-of-Contact (POC) for executing resource management optimization, determining staffing needs based on Level-of-effort (LOE). Established parameters per activity for both domestic / international engineering staff. -
Northwest Area Field Service Installation Manager (Managed Services For Sprint)Ericsson 2010 - 2011Provided managerial support and oversight, leadership, planning, and strategic decision making for Field Services Installation Team within the NW Area of the United States. This position oversaw all assigned Field Services Installation functions within this geographical area, including but not limited to Wireline, and Wireless Switch Operations, and Transmission Operations.Selected Accomplishments:• Transitioned from engineering to field installation manager role during company reorganization. • Led transformation efforts to consolidate 6 field teams across 16 states, creating 1 regional team, managing remotely, and regularly traveling to markets. • Increased on-time completion milestones for projects from 64% to >96% in less than 9 months, while reducing resources 30%.
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Rf Engineering Manager (Managed Services For Sprint)Ericsson 2009 - 2010RF Manager responsible for all RF Engineering aspects of design, operation, and performance of Sprint’s Wireless Macro and numerous in-building / outdoor distributed antenna systems (DAS) networks, in Las Vegas Metro and strip. Managed a team of RF engineers responsible for meeting SLAs with the client (Sprint-Nextel).Selected Accomplishments:• Led the team with designing and execution of numerous large scale special events, including NASCAR, New Year’s Eve, Consumer Electronics Show, and Cellular Telecommunications and Internet Association (CTIA) with 300K+ attendees, planning, design, and optimization of temporary solutions.• Partnered with sales & marketing executive teams, creating and delivering customer presentations and providing regular status updates on network build progress, key performance indicator (KPI) metrics, and special projects and initiatives.
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Rf ManagerSprint Nextel 2007 - 2009RF Manager responsible for all RF Engineering aspects of the design, performance, and optimization of CDMA, EVDO, and iDEN networks in the Las Vegas market. Managed a team of RF engineers to meet Service Level Agreements and RF Design Build Plans for Macro, In-Building Distributed Antenna Systems (DAS), and Right of Way (oDAS).Selected Accomplishments:• Managed the operation and performance of Sprint’s Wireless Macro and numerous In-Building/Outdoor DAS networks, in the Las Vegas Metro and Las Vegas strip. Managed large scale, high volume, and high visibility Special Events, including NASCAR, New Year’s Eve, Consumer Electronics Show, and CTIA.• Partnered with Sales & Marketing Executive Teams to create and deliver customer presentations, providing regular status updates on network build progress, Key Performance Indicator (KPI) metrics, special projects, and initiatives.
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Regional Rf Manager - Planning & StrategySprint Nextel 2005 - 2007Regional RF Manager responsible for leading special strategic projects and initiatives focused on Customer Retention, Cost-Savings, In-building Distributed Antenna Systems, and iDEN Decommissioning.Led a team of RF Engineers and Project Managers focused on meeting SLAs, Cost effective In-building DAS solutions, and improved Customer Satisfaction/Churn Reduction Initiatives.
Michael Waterman Skills
Frequently Asked Questions about Michael Waterman
What company does Michael Waterman work for?
Michael Waterman works for Writing My Next Chapter
What is Michael Waterman's role at the current company?
Michael Waterman's current role is “I see retirement as just another of these reinventions, another chance to do new things and be a new version of myself.” – Walt Mossberg.
What is Michael Waterman's email address?
Michael Waterman's email address is dj****@****ail.com
What are some of Michael Waterman's interests?
Michael Waterman has interest in Health.
What skills is Michael Waterman known for?
Michael Waterman has skills like Cdma, Wireless, Telecommunications, Lte, Rf Engineering, Rf, Microwave, Cellular Communications, Evdo, Wireless Networking, 4g, 3g.
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