Michael Welsh Email & Phone Number

I work with kids and adults the skills to be a competitive or recreational archer. Private lessons available.

Glen Allen, VA, US

Contracted to work with an start up company that specialized in NFT and crypto currency. Organized and created internal help documents to support the contracted company's IT department with user self-help guides. Helped create policy and standards for audit and compliance purposes.

Philadelphia, PA, US

Colorado Springs, Colorado, US

I provide clubs and archers support and opportunities to grow and improve the sport of archery in the State of Nebraska.

Lincoln, NE, US

• I took a company that relied on PDF and binders for user support and brought them into modern times with a robust, fully searchable help website. Then I developed analytics to help improve how customer found answers to.
• Converted PDF manuals to HTML5
• Implemented ElasticSearch products
• Created company internal policies and procedures
• Developed Chat-Bot system for sales and support
• Maintained and wrote documentation for ASI applications

Lincoln, Nebraska, US

• I am responsible for writing content used for various purposes including technical documentation, website and marketing materials, and user manuals.
• Created documentation for disaster recovery.
• Created customer website content.
• Wrote and distributed press releases.
• Designed flowcharts and diagrams with Visio.
• Designed document repository using Microsoft and Lotus products

Lincoln, NE, US

• Helped maintain and improve the wide and local area network of the company. I also created a project plan for FACTS to merge with Nelnet
• Redesigned the LAN/ WAN IP infrastructure.
• Helped merge services with parent company.
• Assisted with AS/400 administration.
• Updated Disaster Recovery procedures and documentation.
• Maintained Linux web servers.

US

• Created improvements to the network and supported servers for all five locations. I was responsible to the overall network security and assisted with customer audits. I helped acquire new hardware and led many IT.
• Created integrated Active Directory network.
• Split Active directory network from parent company.
• Designed & supported company WAN topology using MPLS.
• Rebuilt LAN with Cisco hardware running TACACS+.
• Built new data center that supported over fifty servers.

• I supported the company network, servers and workstations. I reported emerging technology in our industry to the company president while keeping cost in mind. I maintained the department budget and was responsible for.
• Supported 120 users and workstations within the company.
• Provided 24/7 support of all network and e-mail servers.
• Created integrated Active Directory network.
• Designed and implemented secure networks.
• Assisted administration with company AS/400 mainframe.

Lincoln, NE, US

• I supported the student computer lab and classrooms. The college was one of the first in the country to offer college courses over the Internet. I had my own budget and wrote grant to acquire PC’s for class use in the.
• Responsible for Ethernet and Token Ring LAN operations.
• Installed and administered Windows NT and Lotus Notes servers.
• Expanded and maintained instructional and student computer laboratories.
• Spoke at various conventions, like Lotusphere, for IBM and Lotus about the benefits of online education.
• Trained faculty with Lotus Learning Space-- online classroom instruction.