Michael Welsh Email & Phone Number

I work with kids and adults the skills to be a competitive or recreational archer. Private lessons available.

Glen Allen, Va, Us

Contracted to work with an start up company that specialized in NFT and crypto currency. Organized and created internal help documents to support the contracted company's IT department with user self-help guides. Helped create policy and standards for audit and compliance purposes.

Philadelphia, Pa, Us

Colorado Springs, Colorado, Us

I provide clubs and archers support and opportunities to grow and improve the sport of archery in the State of Nebraska.

Lincoln, Ne, Us

I took a company that relied on PDF and binders for user support and brought them into modern times with a robust, fully searchable help website. Then I developed analytics to help improve how customer found answers to common and uncommon questions. Through the years I also supported their website and social media pages. Once a year I gave presentation on documentation and marketing at their annual user's conference.• Converted PDF manuals to HTML5• Implemented ElasticSearch products• Created company internal policies and procedures • Developed Chat-Bot system for sales and support • Maintained and wrote documentation for ASI applications• Created and maintained help files for ASI products• Developed and edited descriptive web and marketing materials• Reviewed standards and policies for FDIC and SOX2 compliance• Contributed articles to company blog• Designed flowcharts and diagrams with Visio• Created press releases for new products• Edited company newsletter• Provided presentations to customers at annual user conference

Lincoln, Nebraska, Us

I am responsible for writing content used for various purposes including technical documentation, website and marketing materials, and user manuals. • Created documentation for disaster recovery.• Created customer website content.• Wrote and distributed press releases.• Designed flowcharts and diagrams with Visio.• Designed document repository using Microsoft and Lotus products• Edited sales materials.• Created employee manuals.• Built Power Point presentations.• Wrote speeches.

Lincoln, Ne, Us

Helped maintain and improve the wide and local area network of the company. I also created a project plan for FACTS to merge with Nelnet•Redesigned the LAN/ WAN IP infrastructure.•Helped merge services with parent company.•Assisted with AS/400 administration.•Updated Disaster Recovery procedures and documentation. •Maintained Linux web servers.•Created plan for new data center for future growth.

Us

Created improvements to the network and supported servers for all five locations. I was responsible to the overall network security and assisted with customer audits. I helped acquire new hardware and led many IT projects as the company expanded.•Created integrated Active Directory network.•Split Active directory network from parent company. •Designed & supported company WAN topology using MPLS.•Rebuilt LAN with Cisco hardware running TACACS+. •Built new data center that supported over fifty servers.•Designed layered security network topology.•Developed and enforced corporate network security.•Created disaster recovery plan for all company locations.•Supported Microsoft Exchange user for over 400 users.•Setup and support phone and voicemail system.

I supported the company network, servers and workstations. I reported emerging technology in our industry to the company president while keeping cost in mind. I maintained the department budget and was responsible for all new equipment purchases.•Supported 120 users and workstations within the company.•Provided 24/7 support of all network and e-mail servers.•Created integrated Active Directory network.•Designed and implemented secure networks.•Assisted administration with company AS/400 mainframe.•Led an Extranet project that decreased Customer Service overhead by 40%.•Reduced company costs over $50,000 per year with Intranet applications.•Assessed, ordered, and installed new equipment and software.•Worked with Sales staff and their customers with proprietary sales software.

Lincoln, Ne, Us

I supported the student computer lab and classrooms. The college was one of the first in the country to offer college courses over the Internet. I had my own budget and wrote grant to acquire PC’s for class use in the lecture halls. •Responsible for Ethernet and Token Ring LAN operations.•Installed and administered Windows NT and Lotus Notes servers. •Expanded and maintained instructional and student computer laboratories.•Spoke at various conventions, like Lotusphere, for IBM and Lotus about the benefits of online education.•Trained faculty with Lotus Learning Space-- online classroom instruction.