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@maximus.com
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3 phones found area 631
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LinkedIn matched
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Michael Wicks is listed as End User Support Specialist at MAXIMUS based in New York, New York, United States. AeroLeads shows a work email signal at maximus.com, phone signal with area code 631, and a matched LinkedIn profile for Michael Wicks.
Michael Wicks previously worked as Support Implementation Specialist at Maximus and SESIS Project - New York at Intertec Consulting. Michael Wicks holds Bs, Criminal Justice from University Of Maryland Eastern Shore.
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HIGHLIGHTS Hands on leader with 8 plus years of experience impacting corporate performance through skillful development, enhancement, and orchestration of technical processes/products for rapidly growing businesses. Align IT resources with technology planning and execution of large-scale system improvements with primary focus on the continuous delivery of top quality services. Implementation of various Help Desk Structures for either centralized or decentralized organizations using Total Contact Ownership Methodologies. EXPERIENCE Windows XP\2000 * DHCP * WINS * DNS * Active Directory * Wireless Network * FTP * Microsoft applications * Antivirus * Handheld PDA, Blackberry devices * Blackberry Enterprise Server - Administering & Supporting 4.1 service pack 5 lvl2 * File\Print server * MAC OS X - Tiger (10.4), entourage mail client for MAC's * SecurID Key * Altiris, Incident Management (Help Desk) * News Room systems (Inews) * Dealmaker * Stars II+ * VOIP technology * Remote Access - VPN * Video Conference technology (Polycom HDX9002), Crestron, Room View * Technology Development and Planning * Incident Management * Problem Management * Problem Solving * Process Focus * Communications Skills Strong Listen Skills * Operational Streamlining * IT Policy Development * Vendor Relations * Negotiations * Process Improvements * Change Management * Cost Control * Multimillion-Dollar Budget Management * Project Management * Outsourcing * Talent Recruitment * Staff Management * Team Leadership, Motivation * Interpersonal SkillsSpecialties: account management, active directory, asset management, broadcast, cabling, computer hardware, customer relations, database administration, documentation, ftp, help desk support, imaging, management, microsoft access, microsoft mail, microsoft windows, migration, networking, policy analysis, process engineering, reports, research, strategic, structured methods, technical support, technical writing, telecommunications, television, upgrades, video,
Listed skills include Interviews, Documentations, Application Support, Resource Allocation, and 28 others.
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Contribute to project profitability by managing the design and development of a quality service desk to support a mission critical business application for the New York City's Department of Education. As the Support Implementation Specialist, I was responsible for work that supports the planning, preparation, and execution of Level 2 and 3 end user support.
Commanded company's IT services across geographical offices and designed both long and short term strategies for the division. Collaborated with senior executive committee to set and manage company goals and conceived of, developed, and directed annual technology projects in support of those objectives. Accomplished a thorough revamping of companywide IT.
Charged with managing all IT activities through three different lines of business: sales, online, and cable television. Lead a team of 5 people and utilized a budget of $1.5 M to maintain daily IT operations and functions. Negotiated contracts, and maintained relationships with vendors. Oversaw the day-to-day user support, network maintenance.
Provide day to day desktop support for hardware/software issues in a 500 plus employee environmentSupport all News Room software/hardware - Win32, Inews, Prompter, NesbitTotal account management
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Michael Wicks is listed as End User Support Specialist at MAXIMUS.
AeroLeads has found 1 work email signal at @maximus.com for Michael Wicks.
AeroLeads has found 3 phone signal(s) with area code 631 for Michael Wicks.
Michael Wicks is based in New York, New York, United States.
Michael Wicks has worked for Maximus, Intertec Consulting, Hallmark Channel, and Courtroom Television Network.
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Michael Wicks holds Bs, Criminal Justice from University Of Maryland Eastern Shore.
Michael Wicks is listed with skills including Interviews, Documentations, Application Support, Resource Allocation, Help Desk Support, Database Administration, Technical Support, and Active Directory.
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