Michael John Yousef Email and Phone Number
Michael John Yousef personal email
- Valid
A distinguished Incident Manager with customer-centric devotion and dynamic expertise in Information Technology Security, Mr. Yousef is committed to providing best-in-class IT Management services for any size enterprise. Mr. Yousef is responsible for spearheading integrations of highly regulated and inventive technological advancements, which sustain organizational profitability. Dedicated to leading with rectitude and cross-collaborative commitment, Mr. Yousef is accustomed to leveraging significant cost savings, profit gains, and efficient use of valuable resources for the organization. Committed to quality and excellence with an agility for implementing modernized technological infrastructure solutions, Mr. Yousef designs the network and system security of the enterprise. He has provided services within the following industries Financial, Healthcare, VoIP Providers, Internet Providers, and eCommerce brands targeting companies like Amazon, Microsoft, Google, Apple, PNC, Key Bank, Cleveland Clinic, and IBM
Parker Hannifin
View- Website:
- parker.com
- Employees:
- 22495
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Cyber Security AnalystParker Hannifin Jul 2024 - PresentCleveland, Ohio, United States -
Global Support SpecialistParker Hannifin Apr 2022 - Jun 2024Mayfield Heights, Ohio, United States -
Incident Manager And Monitoring SpecialistCibc Apr 2019 - Dec 2021Toronto, Ontario, Canada● Efforts to restore service in a timely manner for critical business functions, application and infrastructure services as part of the Contact Centre Support.● Implemented and executed major incident management processes including invocation, ownership, escalation, communication, and restoration of service.● Used ITIL best practices to support affected business units by managing, directing, coordinating, and communicating across multiple technical and non-technical teams which include application, infrastructure, third party suppliers, and business units.● Established standards and procedures that maximized operation responses to encountered incidents and minimized service availability interruptions; contributed to a cross-functional team to ensure procedure manuals and incident playbooks were current and correct. -
Incident Response Analyst (Ira)Cibc Apr 2013 - Apr 2019Toronto, Canada Area•Responds to telephone, email and followup related calls for requests submitted related to access,software,hardware requests via ServiceNow Support Tool•Investigate routine employee software and hardware issues and resolve appropriately•Escalate unresolved and more complex problems to level 2 and 3 support as appropriate•Document policies, procedures and issues in ticketing system as well as provide required updates to the internal knowledge base•Analyze and make recommendations to better assess and assist the needs of employees -
Senior Resoution Analyst (Sra)Cibc May 2018 - Jan 2019Toronto, Canada Area• Extensive experience with Windows XP, 7, 10 and all system diagnostic tools. • Problem/Resolution for all escalated tickets by L1 • Ensure customer satisfaction when resolving issues. • Engaged Engineering for enterprise and multi-user related issues. • Participated in change requests and application migrations. -
Technical Support AnalystIbm Canada Feb 2010 - Apr 2013Markham, Ontario•Responds to telephone, email and self service online requests for assistance and service directed to the accounts assigned to by IBM.•Investigate routine client software and hardware issues and resolve as appropriate•Escalate unresolved and more complex problems to level 2 and 3 support as appropriate•Document policies, procedures and issues in ticketing system as well as in internal knowledge base•Analyze and make recommendations to better assess, assist and meet the needs of internal clients•Monitored server applications specific to the clients environment•Was given specific role of creating and maintaining; Citrix and VPN profiles for IBM client•Account Trainer, providing agents with daily updates due to account changes
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OwnerMy Computers Corp. Oct 2002 - Apr 2013Markham, Ontario•On-Site technical support technician; provided door to door services In clients business' and homes.•Built custom made computers/servers based on customers requests•Repaired computer hardware/software to either enhance the performance of the computer or update them to the most current hardware/software•Provided support for software and application: Microsoft Office Suites, Windows 95/98/2000/XP, Windows 7 and Windows 8, virus protection, and security•Provided up to date information on most computer hardware and software for sales and support related issues and questions
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Tier Two Administrator Support AgentAcanac Inc Sep 2006 - Feb 2010Mississauga, Ontario•Supported clients with installation and setup of their ADSL and VOIP services•Demonstrated strong technical writing skills •Responded to customer related questions via the e-mail ticket support system•Escalated support tickets to Bell technical support to schedule customer’s appointments •Experience communicating professionally with clients on a one-on-one basis to provide exceptional support •Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
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Sales Representative And Techincal SupportCanaca Inc Apr 2005 - Sep 2006Mississauga, Ontario•Supported clients with installation and setup of their ADSL and VOIP services•Demonstrated strong technical writing skills •Responded to customer related questions via the e-mail ticket support system•Escalated support tickets to Bell technical support to schedule customer’s appointments •Experience communicating professionally with clients on a one-on-one basis to provide exceptional support •Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
Michael John Yousef Skills
Michael John Yousef Education Details
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Computer Networking And Technical Support -
Father Michael Mcgivney Academy9-12 -
St. Vincent De Paul Catholic SchoolElementary School
Frequently Asked Questions about Michael John Yousef
What company does Michael John Yousef work for?
Michael John Yousef works for Parker Hannifin
What is Michael John Yousef's role at the current company?
Michael John Yousef's current role is Career Driven, Knowledge Seeker and contributor to the future of Today’s Technology.
What is Michael John Yousef's email address?
Michael John Yousef's email address is mi****@****ail.com
What schools did Michael John Yousef attend?
Michael John Yousef attended Seneca College Of Applied Arts And Technology, Father Michael Mcgivney Academy, St. Vincent De Paul Catholic School.
What skills is Michael John Yousef known for?
Michael John Yousef has skills like Itil, Technical Leadership, Analytical Skills, Technical Training, Technical Support, Troubleshooting, Networking, Security, Computer Security, Network Security, Network Administration, Virtualization.
Who are Michael John Yousef's colleagues?
Michael John Yousef's colleagues are Antonino Turrigiano, Ivette Hassan, Kimberly Ries, Elaine Heon, Jordan Lynch, Domenico Marcocci, Theo Spit.
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