Michael John Yousef

Michael John Yousef Email and Phone Number

Career Driven, Knowledge Seeker and contributor to the future of Today’s Technology @ Parker Hannifin
cleveland, ohio, united states
Michael John Yousef's Location
Strongsville, Ohio, United States, United States
Michael John Yousef's Contact Details

Michael John Yousef personal email

About Michael John Yousef

A distinguished Incident Manager with customer-centric devotion and dynamic expertise in Information Technology Security, Mr. Yousef is committed to providing best-in-class IT Management services for any size enterprise. Mr. Yousef is responsible for spearheading integrations of highly regulated and inventive technological advancements, which sustain organizational profitability. Dedicated to leading with rectitude and cross-collaborative commitment, Mr. Yousef is accustomed to leveraging significant cost savings, profit gains, and efficient use of valuable resources for the organization. Committed to quality and excellence with an agility for implementing modernized technological infrastructure solutions, Mr. Yousef designs the network and system security of the enterprise. He has provided services within the following industries Financial, Healthcare, VoIP Providers, Internet Providers, and eCommerce brands targeting companies like Amazon, Microsoft, Google, Apple, PNC, Key Bank, Cleveland Clinic, and IBM

Michael John Yousef's Current Company Details
Parker Hannifin

Parker Hannifin

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Career Driven, Knowledge Seeker and contributor to the future of Today’s Technology
cleveland, ohio, united states
Website:
parker.com
Employees:
22495
Michael John Yousef Work Experience Details
  • Parker Hannifin
    Cyber Security Analyst
    Parker Hannifin Jul 2024 - Present
    Cleveland, Ohio, United States
  • Parker Hannifin
    Global Support Specialist
    Parker Hannifin Apr 2022 - Jun 2024
    Mayfield Heights, Ohio, United States
  • Cibc
    Incident Manager And Monitoring Specialist
    Cibc Apr 2019 - Dec 2021
    Toronto, Ontario, Canada
    ● Efforts to restore service in a timely manner for critical business functions, application and infrastructure services as part of the Contact Centre Support.● Implemented and executed major incident management processes including invocation, ownership, escalation, communication, and restoration of service.● Used ITIL best practices to support affected business units by managing, directing, coordinating, and communicating across multiple technical and non-technical teams which include application, infrastructure, third party suppliers, and business units.● Established standards and procedures that maximized operation responses to encountered incidents and minimized service availability interruptions; contributed to a cross-functional team to ensure procedure manuals and incident playbooks were current and correct.
  • Cibc
    Incident Response Analyst (Ira)
    Cibc Apr 2013 - Apr 2019
    Toronto, Canada Area
    •Responds to telephone, email and followup related calls for requests submitted related to access,software,hardware requests via ServiceNow Support Tool•Investigate routine employee software and hardware issues and resolve appropriately•Escalate unresolved and more complex problems to level 2 and 3 support as appropriate•Document policies, procedures and issues in ticketing system as well as provide required updates to the internal knowledge base•Analyze and make recommendations to better assess and assist the needs of employees
  • Cibc
    Senior Resoution Analyst (Sra)
    Cibc May 2018 - Jan 2019
    Toronto, Canada Area
    • Extensive experience with Windows XP, 7, 10 and all system diagnostic tools. • Problem/Resolution for all escalated tickets by L1 • Ensure customer satisfaction when resolving issues. • Engaged Engineering for enterprise and multi-user related issues. • Participated in change requests and application migrations.
  • Ibm Canada
    Technical Support Analyst
    Ibm Canada Feb 2010 - Apr 2013
    Markham, Ontario
    •Responds to telephone, email and self service online requests for assistance and service directed to the accounts assigned to by IBM.•Investigate routine client software and hardware issues and resolve as appropriate•Escalate unresolved and more complex problems to level 2 and 3 support as appropriate•Document policies, procedures and issues in ticketing system as well as in internal knowledge base•Analyze and make recommendations to better assess, assist and meet the needs of internal clients•Monitored server applications specific to the clients environment•Was given specific role of creating and maintaining; Citrix and VPN profiles for IBM client•Account Trainer, providing agents with daily updates due to account changes
  • My Computers Corp.
    Owner
    My Computers Corp. Oct 2002 - Apr 2013
    Markham, Ontario
    •On-Site technical support technician; provided door to door services In clients business' and homes.•Built custom made computers/servers based on customers requests•Repaired computer hardware/software to either enhance the performance of the computer or update them to the most current hardware/software•Provided support for software and application: Microsoft Office Suites, Windows 95/98/2000/XP, Windows 7 and Windows 8, virus protection, and security•Provided up to date information on most computer hardware and software for sales and support related issues and questions
  • Acanac Inc
    Tier Two Administrator Support Agent
    Acanac Inc Sep 2006 - Feb 2010
    Mississauga, Ontario
    •Supported clients with installation and setup of their ADSL and VOIP services•Demonstrated strong technical writing skills •Responded to customer related questions via the e-mail ticket support system•Escalated support tickets to Bell technical support to schedule customer’s appointments •Experience communicating professionally with clients on a one-on-one basis to provide exceptional support •Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management
  • Canaca Inc
    Sales Representative And Techincal Support
    Canaca Inc Apr 2005 - Sep 2006
    Mississauga, Ontario
    •Supported clients with installation and setup of their ADSL and VOIP services•Demonstrated strong technical writing skills •Responded to customer related questions via the e-mail ticket support system•Escalated support tickets to Bell technical support to schedule customer’s appointments •Experience communicating professionally with clients on a one-on-one basis to provide exceptional support •Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management

Michael John Yousef Skills

Itil Technical Leadership Analytical Skills Technical Training Technical Support Troubleshooting Networking Security Computer Security Network Security Network Administration Virtualization Vmware Citrix Active Directory Cisco Technologies Network Architecture Help Desk Support Computer Hardware Hardware Software Installation Windows Windows Server Voip Operating Systems Computer Network Operations Computer Repair Windows System Administration System Administration Wireless Networking Microsoft Exchange Disaster Recovery Dns Servers Tcp/ip Lan Wan Dhcp Network Design Firewalls It Operations System Deployment Network Operations Network Programming Computer Maintenance Ip Networking Sharepoint Administration Windows 7 Windows Xp Vpn Blackberry Enterprise Server

Michael John Yousef Education Details

Frequently Asked Questions about Michael John Yousef

What company does Michael John Yousef work for?

Michael John Yousef works for Parker Hannifin

What is Michael John Yousef's role at the current company?

Michael John Yousef's current role is Career Driven, Knowledge Seeker and contributor to the future of Today’s Technology.

What is Michael John Yousef's email address?

Michael John Yousef's email address is mi****@****ail.com

What schools did Michael John Yousef attend?

Michael John Yousef attended Seneca College Of Applied Arts And Technology, Father Michael Mcgivney Academy, St. Vincent De Paul Catholic School.

What skills is Michael John Yousef known for?

Michael John Yousef has skills like Itil, Technical Leadership, Analytical Skills, Technical Training, Technical Support, Troubleshooting, Networking, Security, Computer Security, Network Security, Network Administration, Virtualization.

Who are Michael John Yousef's colleagues?

Michael John Yousef's colleagues are Antonino Turrigiano, Ivette Hassan, Kimberly Ries, Elaine Heon, Jordan Lynch, Domenico Marcocci, Theo Spit.

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