Michael Khalil Email & Phone Number

Remote

• Resolved 95% of technical issues within the first contact, ensuring a fast and efficientsupport experience for users via phone and email.• Reduced ticket resolution time by 30% through proactive use of remote troubleshootingtools, improving overall customer satisfaction.• Enhanced documentation processes, maintaining 100% accuracy in incident trackingand reporting, leading to improved internal communication.

Montreal, Quebec, Canada

• Achieved 100% member satisfaction through personalized customer service, resolvingover 150 inquiries weekly via calls, emails, and chats.• Reduced account cancellations by 25% by conducting root-cause analysis andimplementing preventative solutions for recurring issues.• Streamlined cross-department collaboration, leading to a 20% faster resolution time formember concerns, significantly improving service quality.

Montreal, Canada Area

• Increased client engagement by 15% by providing tailored advice and expanding theuse of banking products and services.• Developed strategic business plans that resulted in a 12% expansion of the client basewithin six months, driving new revenue• Enhanced decision-making processes by compiling comprehensive reports, leading toinformed adjustments in business strategies

Montreal, Canada Area

• Resolved 90% of client inquiries at first point of contact, ensuring a seamless customerexperience by effectively using multiple administrative systems.• Exceeded performance expectations, consistently achieving productivity, accuracy, andservice excellence targets during peak season.• Strengthened client relationships through proactive communication and collaboration,contributing to a 5% increase in customer loyalty.

Carrefour Laval

• Delivered exceptional customer service, assisting over 100 customers weekly both instoreand over the phone, contributing to a 95% customer satisfaction rate.• Streamlined repair processes, providing regular status updates that reduced follow-upcalls by 15%, enhancing the overall customer experience.• Contributed to sales growth by offering tailored technical solutions and generatingcustomized quotes, boosting upsell opportunities by 10%.

Montreal, Canada Area

• Resolved 85% of technical issues on the first call, delivering efficient support for Appleproducts, including Macs, iPhones, iPads, and iPods• Exceeded productivity goals, consistently meeting or surpassing call targets whilemaintaining adherence to schedules.• Enhanced customer satisfaction, educating users to independently troubleshoot futureissues, reducing repeat call rates by 15%

Montreal, Canada Area

• Exceeded revenue targets by 20%, consistently driving customer acquisition andsurpassing aggressive sales goals.• Increased lead conversion by 15% through proactive lead generation, outboundprospecting, and cold-calling, maintaining a robust sales pipeline.• Advised and sold tailored payment solutions, meeting the specific needs of diversemerchants and boosting customer satisfaction by 10%

Montreal, Canada Area

• Increased telecom solution adoption by 15%, consulting with business customers todesign voice telecommunications solutions tailored to their specific needs• Successfully implemented over 50 tailored telecom configurations, conductingdetailed assessments and managing end-to-end implementations.• Enhanced decision-making for clients by delivering comprehensive technical reportsand presentations, increasing customer confidence and satisfaction.

Associate'S Degree, Asp, Business Startup

I have successfully completed the Launching a Business program at SAJE+, gaining expert guidance and training to validate and structure my.

Associate'S Degree, Aec, Profesional Cook

ITHQ’s focus on techniques over recipes helped me hone my culinary skills and unleash my creativity. Through rigorous training, I gained.

High School Diploma, High School/Secondary Diplomas And Certificates