A seasoned Customer Success Manager with a demonstrated history of driving customer satisfaction, retention, and revenue growth. Adept at managing diverse global customer portfolios, fostering vibrant online communities, and spearheading effective learning and development initiatives.
Comet Skateboards
View- Website:
- cometskateboards.com
- Employees:
- 8
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Marketing ConsultantComet SkateboardsAptos, Ca, Us -
Customer Success ManagerVaronis Jan 2024 - Aug 2024New York, Ny, UsVaronis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient, and employee data; financial records; strategic and product plans; and other intellectual property. -
Customer Success OperationsClari Jan 2022 - Feb 2023Sunnyvale, Ca, UsReached Unicorn 🦄 Status in 2021Clari’s Revenue Operations Platform uses AI and automation to help B2B organizations drive growth and retention by increasing win rates, shortening sales cycles, and improving forecast accuracy. We are used by hundreds of sales, marketing, and customer success teams at leading B2B companies, including Adobe, Zoom, Dropbox, Alteryx, and Okta, to drive pipeline, improve execution, forecast the business, and reduce churn. -
Commercial Customer Success ManagerClari Nov 2019 - Dec 2021Sunnyvale, Ca, UsReached Unicorn 🦄 Status in 2021Clari’s Revenue Operations Platform uses AI and automation to help B2B organizations drive growth and retention by increasing win rates, shortening sales cycles, and improving forecast accuracy. We are used by hundreds of sales, marketing, and customer success teams at leading B2B companies, including Adobe, Zoom, Dropbox, Alteryx, and Okta, to drive pipeline, improve execution, forecast the business, and reduce churn.- Spearheaded customer success initiatives that consistently achieved 95% customer retention and a 120% net retention rate (NRR).- Proactively identified and addressed customer pain points, resulting in a 20% increase in customer satisfaction scores.- Developed and implemented customer success strategies aligned with overall business objectives, contributing to a 30% increase in customer lifetime value (CLTV).- Championed the adoption of new product features and functionalities, leading to a 20% increase in product usage among existing customers.- I worked with C-Level executives to get their buy-in on driving top-down adoption.- Collaborate with Product Managers & Engineering teams to prioritize product improvements.- Configured solutions for client’s needs using JSON.- Created enablement documents to drive mass adoption and improve customer health. -
Social Media ManagerDb Longboards Jan 2021 - Feb 2023DB Longboards was founded out of the sheer love of longboarding. In the summer of 2003, Richard Docter, Tim Mackey, and Bryce Hermansen started building boards by hand in a Tacoma, WA, garage. Bryce's grandmother's barn was the next stop for the factory and helped the trio refine their craft.Today, the guys build DB boards in a state-of-the-art factory just a few miles from that original garage. Although the factory has changed, the mission remains the same: create amazing products, do it sustainably, and treat customers and employees like family. - Filmed, edited, and promoted advertising content for the DB Longboards brand including boards, apparel, and sponsored event coverage.- Worked with event organizers to sponsor 13 freeride events across the west coast of the United States and helped the company participate in the first virtual skateboarding event in 2021.- Managed the sponsored team riders with board packages and helped to fulfill product requests.- Assisted with product development for new skateboard shapes, concave, skateboard trucks, wheels, and other skateboard technologies. -
Team Rider / Research & DevelopmentOrigin Distribution Mar 2012 - Jul 2019Fife, Wa, UsOrigin Distribution manufactures and distributes industry-leading action sports products worldwide. Based in Washington State, Origin is a collection of individuals who are passionate about riding boards of all kinds and strive to share this stoke by providing the best quality equipment possible. The Origin Distribution brand portfolio includes DB Longboards, Rayne Longboards, Cloud Ride Wheels, Atlas Truck Co, DB Skimboards, Vicious Grip Tape, FLOW Surf Skates, Skateboard Collective, Jessup Grip Tape and Predator Helmets.- Managed the DB Longboards Professional Team- Created Media for DB Longboards, Rayne Longboards, Cloud Ride Wheels, and Atlas Trucks to drive online sales.- Contributed to product development for DB Longboards, Rayne Longboards, Cloud Ride Wheels, and Atlas Trucks -
Project ManagerPickled Planet Llc Apr 2019 - Jun 2019Led a team of UO students to answer Pickled Planet's questions on their new drink product through a combination of database research and customer interaction with a focus on issues including: "What is impacting velocity?" "Will niche offerings like CBD infused rifer-kefir help Pickled Planet claim a foothold in the right market?""Should Pickled Plant continue to play in the RTD arena?" -
Video LeadEmerald Media Group May 2018 - Jun 2019The Emerald has served the University of Oregon with news and information since 1900. Our mission is to train students, serve the UO community, and run a financially sustainable nonprofit business.The Emerald produces a print newspaper weekly on Mondays and online news 24/7 on our website, Facebook page, Instagram page, Twitter news, sports accounts, and an email edition. We also do Magazines, marketing, events, advertising, a photo booth, design service, and video production. Our students go on to work for The Oregonian, The New York Times, the Wall Street Journal, The Chicago Tribune, Nike, GQ, Google, Facebook, and Amazon.In 2013, the Emerald’s Revolution transitioned the company from a traditional newspaper to a modern college media company. College Media Matters, the leading college newspaper blog, named The Daily Emerald, the 2013-14 college newspaper of the year. Our Revolution was also covered by Oregon Quarterly, Huffington Post, Harvard’s Nieman Journalism Lab, Bloomberg Businessweek, USA Today College, and industry analysts and groups, including PBS MediaShift, Poynter, Ken Doctor, and Steve Buttry. Since 1997, the Emerald has earned the Pulitzer Prize for college journalism — the Associated Collegiate Press’ Pacemaker award — three times and has been a finalist in print and digital categories five times.- Worked with local businesses in the Eugene, OR, local area to deliver compelling and stylish commercial video projects.- Worked as Video Editor, using Adobe Premiere and After Effects.- Effectively managed, scheduled, and trained video desk employees.- Acted as the main point of contact for customers about project feedback and editing requests. -
Customer Success InternTaulia Inc. Jun 2016 - Jan 2017San Francisco, California, UsTaulia transforms business partnerships by simplifying the movement of money, while also strengthening trading relationships and reducing friction within the supply chain. Through an award-winning product lineup including supplier financing, electronic invoicing and supplier management, Taulia creates a mutually beneficial relationship between buyers and suppliers that makes a real difference in the world economy. Taulia enables some of the most innovative brands in the world to truly partner with their suppliers, including Coca-Cola Bottling Co. Consolidated, Pfizer, eBay, Hallmark, Grainger, TELUS and other Fortune 500 companies from various industries.Hear From The Taulia Customers: https://www.youtube.com/watch?v=IM4cY7wRFoo Hear From Their Suppliers: http://embed.taulia.com/watch/JtbNO8UQWlHVT0CW2FEdVQTaulia's US headquarters is in San Francisco, California with European headquarters in London, UK. You can also find us in DĂĽsseldorf, Germany, New York City, New York, Austin, Texas and Salt Lake City, Utah. Taulia has a vision: http://embed.taulia.com/watch/sGGHsYcx76xa6b7X4w1mjg And an awesome team: http://embed.taulia.com/watch/KUShs45Ke5LvEXt6fsQD9w -
Supplier Success AssociateTaulia Inc. Jun 2016 - Jan 2017San Francisco, California, UsManaged enrollment and activation campaigns, activating 90% of new customers using the sales productivityplatform Yesware combined with a digital phone.Identified and confirmed 500+ customer admins to ensure a correct customer POC.Worked cross-functionally with Customer Success, Supplier Success, Marketing, and Sales teams to ensure suppliersuccess
Mike Adams Education Details
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University Of Oregon Lundquist College Of BusinessEntrepreneurship/Entrepreneurial Studies -
University Of California, RiversideEntrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Mike Adams
What company does Mike Adams work for?
Mike Adams works for Comet Skateboards
What is Mike Adams's role at the current company?
Mike Adams's current role is Marketing Consultant.
What schools did Mike Adams attend?
Mike Adams attended University Of Oregon Lundquist College Of Business, University Of California, Riverside.
Who are Mike Adams's colleagues?
Mike Adams's colleagues are Stephan Vaast, Karna Goswami.
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