Part-time bartender at Glacial Lakes Distillery and Brewhouse in Downtown Sioux Falls

Respond to 911 emergency medical calls for the McCook County coverage area.Provide emergency medical care to a wide range of patients in a variety of environments.Contribute to continuing education programs for First Responder Departments within McCook County

Resolve end user and field technician requests for technical support primarily through incoming calls.Troubleshoot and solve simple to highly complex hardware and software technical issues.Provide software application installation/configuration support along with “how to” assistance.Actively create and update knowledge base articles for internal/external use.

Work one on one with end users of office equipment. Listening to and addressing their concerns regarding performance issues of their equipment.Developed a new Printer and Copier Service Department for The Office Advantage.Reduced purchasing cost of refurbished equipment by developing an in-house machine rebuild program.Collaborated on implementation of managed print service fleets, new equipment installs and installation of printer support software.Ensured customer satisfaction and program profitability on managed print service contracts by monitoring frequency of service calls and appropriate device usage.The Office Advantage is a Xerox Authorized Sales Agency that serves Eastern South Dakota, Southwest Minnesota and Northwest Iowa. Our home office has been centrally located in Mitchell, South Dakota since 1992. Our office in Sioux Falls was added in 2005.

Supervised a service team of five technicians over a territory covering three states. Maintained a high quality technical staff by conducting monthly service training. Improved service response time by structuring a rebuild program for commonly used assemblies. Increased Service Department profits by researching more affordable parts vendors and alternative repair practices.

Loaded route trailers in a timely fashion while also rechecking addresses for correct trailer destination.Promoted to overflow sorter one year into employment. Assisted in checking parcel addresses and directing them to their appropriate trailer.