Michael Wong Email & Phone Number

Seattle, Wa, Us

Manage administrative services throughout the greater Puget Sound region serving 1200+ employees with a staff of three direct reports and multiple contractors. •Developed and implemented a state mandated Small and Attractive Asset program, managing over $4mm in assets, creating processes, procedures, and training, leading to the first asset inventory in 5 years•Developed, procured, and managed vendor contracts, delivering services to a wide body of stakeholders with differing business needs, centralizing services to create operational and cost efficiencies•Lead essential employees throughout the COVID pandemic response, adapting services, developing, and implementing safety plans, and collaborating on new processes and procedures. Staff were able to exceed service levels offer expanded services•Collaborative internal partner, participating in multi-departmental hiring and contract evaluation panels •Actively engaged in overall agency success through leadership and participation in various groups, including Employee Resource groups, special projects, facilitating and participating in Learning Communities, Chair of the Employee Safety Committee – connecting staff to the agency’s mission through engagement, overall championing Sound Transit values

Seattle, Wa, Us

Provided maintenance support, including scheduling, coordinating, prioritizing, and performing maintenance activities throughout 390K+ square feet of office space, ensuring staff and vendors performed work in a safe and timely manner. •Created and implemented preventive maintenance programs, recommending, and implementing improvements to existing programs •Managed projects of varying scale, preparing status reports for projects, inspecting contractors’ work, guaranteeing compliance with specifications, standards, and schedules•Developed effective building-specific maintenance and safety procedures, collaborating with multiple work groups, ensuring processes exceeded compliance requirements, and training maintenance staff•Coordinated with multiple stakeholders to oversee operations of the Great Hall for large scale events attended by 800+ guests and serviced by multiple vendors

Seattle, Wa, Us

Managed all facilities maintenance tasks, performing various trades, while assisting on capital project completion.•Collaborated with stakeholders as the onsite point of contact for multiple initiatives, including capitol expansion and maintenance projects and campus wide events, delivering on the college’s mission and plans for expansion•Coordinated, performed, and oversaw maintenance activities throughout the College, covering 500K+ square feet of office space and dormitories spread throughout the Seattle area, working with Faculty and Staff, ensuring minimal disruption to academic life•Developed programs, processes, and procedures, such as workflows for dormitory turnover and emergency evacuation drills, to ensure staff completed projects consistently, safely, and efficiently

Manager for a 30+ unit complex. Performed, coordinated, and scheduled turnovers, as well as managing remodeling projects for an apartment complex, overseeing multiple vendors and staff.•Led the renovation of an occupied 28-unit apartment complex, including interior renovations of units and exterior upgrades, coordinating with vendors, developing scopes of work, and schedules•Coordinated maintenance with tenants, ensuring prompt completion of work within established service levels, receiving high customer service ratings during multiple construction projects•Hired, trained, and developed full-time and temporary staff in a variety of skilled trades, completing work safely and efficiently

Associates Of Arts

Certificate, Project Management

Certificate, Facilities Maintenance Management