Michael Kasman Email & Phone Number

Melbourne, Victoria, Australia

Business Process Analyst● Played a key role in the definition, scoping, and prioritisation of solutions within multipletransformation programs, ensuring successful implementation and alignment with customersbusiness goals.● Simplified customer’s website forms and increased lead generation by 40%● Developed a custom function integrating third-party APIs to streamline internal processes andreduce the time taken to convert a lead by 20% and increased daily conversion by 12%.● Led a project on automation of an order in a system which resulted in an increase of 10% ofmore orders being processed daily and a significant decrease in numbers of errors.Business Transformation● Identified process improvement opportunities through in-depth analysis and continuousevaluation, resulting in cost savings and enhanced productivity.● Created and transformed multiple websites for customers which increased the traffic by anaverage of 15% within 3 months.● Developing training materials and running workshops for new changes applied to the customerssystems.Stakeholder Management● Influenced transformation deliverables by providing insights into current and future processesand systems, ensuring alignment with strategic objectives.● Built multiple dashboards using BI tools to increase visibility of the process and operation matrixin the business which reduces managers’ and executives’ decision making time.● Collaborated with 10+ SMBs in improving processes, implementing automation to their systemsand providing scalable solutions.Agile Methodologies● Coordinated daily standup meetings to support team members who are in a blocker whichdecreases the chances of delays on project delivery.● Communicated requirements to development teams by creating user stories and acceptancecriterias in different project management tools.

Australia

- Oversee over 300 devices including iPads, laptops, desktops, servers and other networking equipment.- Planned and organised the maintenance plan for the next 6 months.- Assisted with purchasing of new equipment and disposal of old equipment.- Installed and set up 80 desktops for the computer lab for over 700 students to use.

Bachelor Of Information Technology, Software Engineering

Diploma Of It