Responsible for the overall and continued development of the groups leisure operations including Health Clubs, Spa, Marina and Watersports Centre. Currently working on the major development of The Low Wood Bay Resort and Spa, a world class destination, opening 2017

Assisting multiple clients with feasibility studies, marketing strategy development, brand marketing, client development and deal closing in order to grow ROI. There is no ‘one size fits all’ so my work is diverse and interesting. Some clients are in need of differentiation in a crowded market place. Some clients simply require processes setting up to help them deliver quality and consistency. Amongst others, current clients include a travel company providing exclusive worldwide tours for international travelers, a creative design and brand agency and a group of hotel and leisure resorts.

A Board member accountable for the continued strategic growth and management of the market leading self-catering holiday company Lakelovers, based in the Lake District with a portfolio of over 500 properties. Responsible for all operations, marketing and finance. Developed and delivered CRM systems, processes and procedures. Implemented high impact change initiatives whilst gaining participant approval and acceptance in order to support all stakeholders. Opened two new sites. Achievements:• Reviewed and updated legislative and contractual arrangements.• Led a review of company operating procedures.• Overhauled and implemented system and process improvements.• Defined the company strategy for operations, recruitment, CRM, marketing and finance.• Responsible for budget preparation and implementation.• Project managed successful rebranding across all internal and external platforms.• Engagement of stakeholders at all levels.• Management and leadership of the Operations Managers and external service providers.• Managed the improvement and delivery of strategic operations including support services.• Created and implemented the company’s social media profile.• Accountable for strategic digital marketing content.• Formulated and implemented key performance indicators across all areas and successfully introduced the company’s performance related pay scheme for all personnel.

Member of the Board and reporting directly to the shareholders, with responsibility for the strategic direction, organisational development and management of the groups business portfolio incorporating Heart of the Lakes - Self Catering in The Lake DistrictBlue Fish Spas - Ambleside and Keswick, Cumbria (New Openings)Underscar - Luxury Time Ownership Estate - Keswick, CumbriaAchievements:Operational responsibility for property portfolio containing over 300 self-catering holiday homes, including all ancillary management arrangements e.g. maintenance, housekeeping services etc.Successful implementation and ongoing maintenance of management contract covering all operations and maintenance of 5 star country estate including 26 luxury apartments.Project managed the build and successful development of two Blue Fish health spas.Project managed and successfully implemented ISO 9001 across the portfolio. Led the successful rebranding of the company across all internal and external platforms.Board responsibility for all operational aspects of the group portfolio

Reported to the Board, with responsibility for the P&L, strategic direction, marketing, development and management of multiple sites within group’s business portfolio. Renowned for my ability to consistently drive the team forward in a demanding work environment and secure exceptional cost to sales ratios, whilst maintaining levels of service in line with customer expectations.

Formerly Responsible for the day to day running of this four star city center hotel. Comprising of 86 bedrooms, A La Carte Restaurant, Bistro and extensive Conference and themed Banqueting facilities. Integral in the opening of this fabulous hotel (formerly The Rutland Square Hotel) positioned to service corporate business as well as international visitors.