Michael Keller Email & Phone Number

Charlotte, North Carolina, United States

- Provided exceptional customer service, including handling inquiries, orders, complaints, and payments both in-person and over the phone.- Managed inventory, sales calls, and trained new Customer Service Representatives (CSRs).- Oversaw logistics operations, including scheduling shipments, receiving and inspecting incoming goods, and maintaining accurate records.- Managed national accounts such as Amazon and Sherwin-Williams, ensuring high levels of satisfaction and growth. - Managed the day to day operations as well as helped on the backend of the technical needs of the company.

- Quickly adapted to new and changing USA Hockey Rules- Adapted to different coaching to deescalate fights or other unsportsmanlike conduct- Upheld gameplay practices and league requirements for refereed games.- Tracked and reported game statistics to scorekeeper during games.- Enforced safety rules to protect players from game injuries.- Assessed game penalties for rule violations and ejected players with serious conduct violations. - Coordinated exact start, stop, and period break schedules for games. - Responded promptly to injuries and helped coordinate medical care and rule enforcement responses.- Promoted good sportsmanship among players.- Communicated with fans, coaches, and players and other off ice officials.- Explained and taught regulations and rules to players and coaches.- Inspected sporting equipment for compliance with safety and event regulations.

United States

Head Coach of 16U AA 2023-24'

Indian Trail, North Carolina, United States

- Put Fiber internet into the group and cut and spliced the main line to the customers houses.- Took pictures for proof as well as managed the confirmation of jobs being done.- Also did miscellaneous construction work and electrical work.- Performed repairs on severed fiber cables to restore to complete functionality. - Tested fiber optic cables and documented results.- Planned layouts and ran cable and other equipment to crews when needed for misseling or drilling.- Responded to service requests during and after business hours.- Read blueprints and schematics to correctly place equipment.- Worked closely with network administrators and server engineers to deliver quality service - Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Auburn, Maine, United States

- Established open and professional relationships with team members to achieve quick resolutions for various issues. - Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values. - Worked different stations to provide optimal coverage and meet production goals. This includes Back-End receiving and unloading of inbound TLs.- Technologically-savvy; learned new POS's and trained others on systems. - Took on additional job duties during unexpected backlog, resulting in meeting project target date. - Continuously checked products for quality assurance according to strict guidelines.- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.- Managed schedules, accepted time off requests and found coverage for short shifts.- Participated in cross-functional team-building activties.

Buffalo, New York, United States

- Started off as a shooter for Bob where I then worked my way up to being a goalie coach as a skater then worked my way on to being his assistant.- Helped keep his schedule as he was an AHL/NHL goalie coach and youth coach as well. - Kept track of the kids for camps and private lessons and took money in for them. - Worked to find ways to make the camps and lessons more efficient and a more easy work load for Bob coming in off the road a lot of times just for the camps and lessons.- Marketed around his services to potential goalies for his camps or lessons.- Adapted to changing plans to Bobs outlook on the business when he was let go from his AHL job- Social-media; created his instagram, Facebook, Youtube, ect. to try to bring in more clients by promoting top students and reaching out on those platforms.- Developed a method to coordinate off ice and on ice instruction with as little coaches as possible with safety and growth as the focus.- Ordered jerseys and other gear that he needed to give out durning his camps through the specific venders.

Buffalo, New York, United States

- Sold health insurance to people who could pass our standards for insurance.- Cold calls out to potential clients to generate new revenue - Get presentations to clients that were already interested to get them set up with the right plan for their needs- Helped with giving ideas towards scripts for cold calling and process improvement of setting up closes for people already interested. - Continuously kept up with changes in the requirements for the insurance we sold as well as the plans we offered. - Technologically-Savvy; Learned the new software they wanted us to use through salesforce and also helped others learn the software as well.