Michael Kells-Murphy, Pmp, Csm Email & Phone Number

Albuquerque, New Mexico, US

• Effectively utilized project management methodology, tools, and techniques to deliver Business Technology Services solutions of varying type, size, and complexity to clients within time, budget, scope, and quality.
• Managed the Texas New Mexico Power (TNMP) Outage Management System (OMS) project which provided automation and improvements in the outage lifecycle management process from planning & predicting outage locations to.
• Implemented a PeopleSoft HR Help Desk solution and a PeopleSoft Health & Safety system resulting in $1.5 Million in projected savings of labor, licensing, and support over 5 years.
• Led the TNMP Advanced Metering System Program - Complex Billing System project. The rollout of the system enabled TNMP to lower its Power Factor Threshold from 700 to 300, expand its base of Interval Data Recorder.
• Successfully delivered new TNMP.com, TNMP Retail Electric Provider (REP) web portal & Letter of Authorization (LOA) website projects.
• Completed multiple infrastructure and security related projects.

New York, New York, US

• Managed Citigroup Global Collections Contact Center & Loss Mitigation software development, system integration, and infrastructure related projects in a matrix management environment.
• Successfully completed regional electronic payment solution proof of concept efforts for the EMEA and APAC regions.
• Assigned to priority Global Payment Utility Program efforts with phased implementations targeted for Spain, Poland, Greece, Hungary, and the Czech Republic.
• Managed a Collections Global Solutions Bridging project team that developed a Citi E-Compromise web application solution that will enable accelerated approvals via the intranet for Thailand.

New York, NY, US

• Managed Client Technology Services Enterprise Application Management projects that standardized the desktop computing environment via the incremental delivery of Core and LOB optional software in compliance with the.
• Effectively utilized project management methodology, tools and techniques to deliver Global Technology Infrastructure solutions of varying type, size and complexity to clients within time, budget, scope and quality.
• Coordinated global deployment schedules with respective LOB and deployment operations contacts.
• Proactively identified and managed conflict, risks and issues.
• Successfully completed projects with deployments to over 170,000 workstations across all LOBs.
• Mentored Client Technology Services staff in project delivery methodology and best practice.

• Managed, directed and developed the Call Center Project Management, Enterprise Project Management and Call Center Implementation departments.
• Successfully installed mission critical, enterprise-wide custom technology solutions for Fortune 500 companies, government entities, universities, hospitals and healthcare institutions. Solutions included voice.

• Managed overall direction and development of Call Center Management Systems Engineers, Project Management, Order Entry, Maintenance Billing and CCM Assembly staffs.
• Managed the development and delivery of custom technology solutions to customers.