Michael Kells-Murphy, Pmp, Csm Email & Phone Number

Albuquerque, New Mexico, Us

• Effectively utilized project management methodology, tools, and techniques to deliver Business Technology Services solutions of varying type, size, and complexity to clients within time, budget, scope, and quality expectations.• Managed the Texas New Mexico Power (TNMP) Outage Management System (OMS) project which provided automation and improvements in the outage lifecycle management process from planning & predicting outage locations to customer communications, service restoration and reporting. The hosted solution will provide TNMP savings via a reduction in service truck rolls, call volumes and dispatcher staffing levels.• Implemented a PeopleSoft HR Help Desk solution and a PeopleSoft Health & Safety system resulting in $1.5 Million in projected savings of labor, licensing, and support over 5 years. • Led the TNMP Advanced Metering System Program - Complex Billing System project. The rollout of the system enabled TNMP to lower its Power Factor Threshold from 700 to 300, expand its base of Interval Data Recorder customers and realize additional estimated annual revenue of $1 Million.• Successfully delivered new TNMP.com, TNMP Retail Electric Provider (REP) web portal & Letter of Authorization (LOA) website projects. • Completed multiple infrastructure and security related projects.• Currently managing the M365 Cloud Migration Program.

New York, New York, Us

• Managed Citigroup Global Collections Contact Center & Loss Mitigation software development, system integration, and infrastructure related projects in a matrix management environment. • Successfully completed regional electronic payment solution proof of concept efforts for the EMEA and APAC regions.• Assigned to priority Global Payment Utility Program efforts with phased implementations targeted for Spain, Poland, Greece, Hungary, and the Czech Republic. • Managed a Collections Global Solutions Bridging project team that developed a Citi E-Compromise web application solution that will enable accelerated approvals via the intranet for Thailand.

New York, Ny, Us

• Managed Client Technology Services Enterprise Application Management projects that standardized the desktop computing environment via the incremental delivery of Core and LOB optional software in compliance with the firm’s strategic direction resulting in lower desktop computing costs, decreased security and vulnerability risks.• Effectively utilized project management methodology, tools and techniques to deliver Global Technology Infrastructure solutions of varying type, size and complexity to clients within time, budget, scope and quality expectations.• Coordinated global deployment schedules with respective LOB and deployment operations contacts.• Proactively identified and managed conflict, risks and issues.• Successfully completed projects with deployments to over 170,000 workstations across all LOBs.• Mentored Client Technology Services staff in project delivery methodology and best practice.• Led Firmwide Deployment Program meetings and presented updates to Management on a regular basis.• Managed a group of project managers in the Firmwide Deployment Program.• Implemented improved program policies, procedures and automation tools resulting in increased production while reducing resources 30%.• Promoted to Vice President Officer Title in 2008.

• Managed, directed and developed the Call Center Project Management, Enterprise Project Management and Call Center Implementation departments. • Successfully installed mission critical, enterprise-wide custom technology solutions for Fortune 500 companies, government entities, universities, hospitals and healthcare institutions. Solutions included voice infrastructure systems, virtually distributed call centers, VoIP, ACD, Centergy Call Center Management and IVR integration.

• Managed overall direction and development of Call Center Management Systems Engineers, Project Management, Order Entry, Maintenance Billing and CCM Assembly staffs.• Managed the development and delivery of custom technology solutions to customers.