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Team Leadership and Development | Network Troubleshooting | Full Lifecycle Project ManagementStrategic, customer service-focused IT leader, with extensive experience directing global technology teams, consistently meets project deadlines in multiple high-priority environments. Hands-on and resourceful IT project manager enhances productivity while ensuring optimal system performance and information security. Approachable team leader brings direct interpersonal skills that build relationships and credibility quickly with customers, vendors and members of cross-functional team’s at all organizational levels.Budget Development ▪ Application Management ▪ Vendor SelectionProject Planning and Design ▪ Project Testing/Deployment ▪ Process DocumentationDatacenter Operations ▪ Strategic Planning ▪ Cloud Computing ▪ IT Policy & Procedure Creation Continuous Process Improvement ▪ Strategic Planning ▪ Systems and Network ArchitectureData Migration ▪ End User Support ▪ Customer Satisfaction
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RetiredNo Company Aug 2019 - PresentAnkara, Ankara, Tr -
Director Information TechnologyCrista Ministries Dec 2012 - PresentShoreline, Wa, UsMentor, train and develop team of 13 IT staff on server and network, desktop support and telecom teams for nonprofit with seven locations, two camps, three radio stations and two senior living facilities. Provide indirect support for staff working in third-world countries throughout the world. Develop five-year strategic plans and manage a $2 million budget with Excel and Budget Maestro. Assemble and present quarterly business reviews to the executive team. Research and select software; upgrade operating systems and streamline IT processes. Manage projects with Teams, Planner and Slack, track and solve help desk tickets with ServiceDesk Plus, protect against viruses with Sophos and use MindGenius Business for brainstorming.▪ Researched and purchased a tape library to replace vulnerable hard drive data center storage; moved tapes offsite to further mitigate risk of data loss due to disaster▪ Reduced help desk response time from 14 days to 1 day or less within one year by shifting the team’s mindset to a customer service focus; customer satisfaction ratings rocketed to 95%▪ Transformed the data center from a cluttered space with spider web cables and daisy chained switches to a clean, usable and orderly workspace▪ Collaborated with the security team to expand camera coverage and saved $20,000 off the lowest bid by purchasing and installing 34 cameras in-house▪ Led project to replace old TV cabling in a senior living facility, vastly improving reception while saving $60,000 annually, and deployed Barracuda Link Balancer to increase internet reliability▪ Conceptualized a Biggest Loser contest for employees to reduce mail and file storage; popular contest decreased storage needs by 16%▪ Migrated telecommunications primary rate interfaces (PRI) to a new carrier, reducing monthly charges 50%, and upgraded the phone system to ShoreTel VoIP -
Manager Server & Network TechnologyCrista Ministries Sep 2011 - Dec 2012Shoreline, Wa, UsRecruited, trained and managed network engineer, system administrator and contractor to administer and maintain 115 servers and 90 network devices at 8 locations. Directed migration of Exchange 2007 to 2010.▪ Supervised installation of Aruba wireless networks at five main campus locations and six remote sites▪ Oversaw server and network infrastructure design and implementation for a new radio station; configured equipment in Seattle and installed it faultlessly in Austin, Texas▪ Mentored and developed team members; promoted a desktop support tech to a systems administrator▪ Managed cleanup of the Active Directory environment, decreasing active user licenses from more than 2,000 to less than 1,000 while reducing group policy objects (GPOs) from 140 to 35▪ Used VMware and VMotion to decrease the number of physical servers from 112 to 3 and reduce data
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Senior Network EngineerCrista Ministries Jan 2009 - Sep 2010Shoreline, Wa, UsOversaw administration and maintenance of 85 servers and 90 networking devices at remote locations while supervising a network administrator. Administered and maintained the Barracuda Web Filter to prevent students from accessing inappropriate internet content.▪ Migrated 10 TB of data from EMC CX-300 SAN to EMC CX4-120 SAN via iSCSI without data loss or interruption; used EMC RepliStor to migrate and synchronize files▪ Moved the IP network from a single broadcast domain to a scalable network with multiple subnets and eliminated single points of failure▪ Implemented Symantec Mail Security for SMTP, blocking 90,000 spam messages daily
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Network EngineerExpedia 2007 - 2008Seattle, Wa, UsResearched, analyzed and resolved network connectivity issues for one of the world’s largest travel companies. Projects included implementation of IP multicast to enable streaming video for meetings and training's and an extensive analysis of Cisco performance issues.• Evaluated the impact of new messaging software on the existing network and saved $400,000 by demonstrating that no additional resources were needed• Used Cacti to evaluate production facility network utilization and implemented processes to create monthly reports showing bandwidth above 70%, improving up time and network team productivity• Resolved video conference issues for APAC offices; examined Cisco and video conferencing equipment configurations, identified the root cause and corrected the default gateway -
Manager, Strategy And PlanningExpedia 2005 - 2006Seattle, Wa, UsDirected IT, data center operations, engineering, global service desk and global client services with a $20 million annual budget. Created departmental budget using Excel pivot tables.▪ Built framework to enable information technology infrastructure (ITI) to measure, monitor and manage ITI business and standardized processes to reduce monthly report processing from 80 to 12 hours▪ Analyzed helpdesk system data to define optimal staffing levels and improve customer satisfaction 15%
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It ManagerExpedia 2003 - 2005Seattle, Wa, UsDirected 14 IT staff on help desk, data center operations and engineering teams while managing an annual budget of $17 million. Documented processes and procedures.• Managed a data center build with 700 servers and maintained 99.98% server and network uptime• Introduced a standardized approach to remote sales office builds, saving 120 design hours per office• Maintained 96.72% help desk case resolution while annual tickets increased 92% and help desk staff increased by 20%
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Iti Engineering ManagerExpedia 2002 - 2003Seattle, Wa, Us• Designed and implemented WAN infrastructure connecting Expedia’s four primary offices in Bellevue, London, Las Vegas, and Tacoma. Design used 3DES encrypted VPN’s across the open Internet and saved Expedia $1.2 million in circuit charges during the first 18 months of operation.• Oversaw the design and creation of a worldwide Windows 2000 AD domain.• Managed the migration from Exchange 5.5 to Exchange 2000• Designed a worldwide network with fully redundant links to all locations.
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Network EngineerExpedia 2001 - 2002Seattle, Wa, UsDesigned and implemented the corporate network while maintaining network uptime of 99.98%.• Negotiated network access with Microsoft upon the Expedia spin-off and convinced Expedia’s VP of Operations to increase the network build budget to ensure a robust network; efforts were recognized with the company’s top performance ratingPrior positions include IT Director at Aptimus and Senior System Analyst for the City of Bellevue.
Michael Kerrick Skills
Michael Kerrick Education Details
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Community CollegeSoftware Development -
Global Leadership SummitLeadership Strategies
Frequently Asked Questions about Michael Kerrick
What company does Michael Kerrick work for?
Michael Kerrick works for No Company
What is Michael Kerrick's role at the current company?
Michael Kerrick's current role is Retired at No Company.
What is Michael Kerrick's email address?
Michael Kerrick's email address is mk****@****sta.net
What is Michael Kerrick's direct phone number?
Michael Kerrick's direct phone number is +120654*****
What schools did Michael Kerrick attend?
Michael Kerrick attended Community College, Global Leadership Summit.
What skills is Michael Kerrick known for?
Michael Kerrick has skills like Data Center, Windows Server, It Management, Management, Servers, Microsoft Exchange, System Administration, Project Management, Networking, Leadership, San, Network Design.
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