Michael Kesuma Email & Phone Number

Kuala Lumpur, Kuala Lumpur, Malaysia

Greater Kuala Lumpur

As a Strategic Planning Director, I develop customized ABX marketing strategies that deliver impactful results. I oversee end-to-end marketing campaigns for global clients, ensuring precise planning and execution. My responsibilities include ongoing performance management and analytics, where I monitor, measure, and evaluate the effectiveness of demand-generation initiatives. Together with other departments, I provide comprehensive reports and actionable insights to stakeholders, continuously optimizing strategies through rigorous testing and adoption of best practices. This ensures that all campaigns hit ROI and KPI targets, driving business growth.

Greater Kuala Lumpur

I lead the off-shore digital marketing + ABM strategy and execution for US-based companies in the B2B industries.My role as a Client Success Director involves strategic and operational oversight of multiple client teams. By collaborating with the unique and diverse marketing, creative and technical champions within my teams.My goal is to ensure that 2X delivers the impact to help our clients exceed their business goals.

Greater Kuala Lumpur

Being in this role requires me to:• Managing cross function department within the team (content, operation, advertising, designer, and developer)• Producing maximum results with limited resources• Think outside the book to overachieve the business goals• Reproduce highly capable marketers• Learn, unlearn, and relearn to keep myself staying up to date and prepared for things ahead• Open to feedbacks, critics, words of encouragement, and of course compliments

Greater Kuala Lumpur

• Develop and demonstrate an understanding of each client’s business in order to create customized search marketing strategy plans• Monitor client budgets and adjust bids in order to achieve goals and objectives• Develop comprehensive search marketing campaigns including keywords, ad copy, and landing page selection• Manage multiple ongoing PPC campaigns at once by optimizing and A/B testing campaign, ad group, and keyword performance• Develop paid advertising campaigns and strategies across all major social networks including Facebook, LinkedIn, Twitter, Instagram, Google, and Bing• Identify unique approaches to owned, earned, and paid social media impressions• Know when to adjust social platform budget allocation based on specific metrics and KPIs• Identify the insights from the Analytics tools (Google Analytics, Adobe Analytics) to improve the current campaign performance• Create and summarize campaign performance reports

Kuala Lumpur, Malaysia

Assistant Operations Manager overseeing the highly performing Google Ads Sales Team consisting of 15+ people.My role includes developing and executing top level strategy to drive sales performance for Google. Growing Google Advertising clients among medium businesses in Indonesia, Malaysia, Singapore, Vietnam, Philippines, Australia, New Zealand, and SAF Markets. Successfully brought aggressive growth since the launching to TDCX and Google.Being in this role requires me to present sales performance, do forecast, reporting, analysis and action points on weekly basis. Expert in Google Ads, digital marketing landscape in Southeast Asia, Salesforce, Pipeline Management, and Sales Strategy.

Kuala Lumpur, Malaysia

• Supervise team consisting of different roles supporting SEA & SAF (MY, SG, ID, VN, PH, PK) market in Google Ads Sales Team.• Help the team grow and achieve their individual's and team's target through targeted coaching, quality analysis, and creative problem solving.• Assist the team in handling complex customer inquiries.• Managing both direct & agency business.• Monitor and review team performance.• Motivate the team to ensure the spirit is high• Continue development in sales skills and product knowledge

Kuala Lumpur, Malaysia

• Supervise team consisting of different roles supporting SEA (TH,MY, SG, ID) market in Google AdWords Sales Team.• Help the team grow and achieve their individual's and team's target through targeted coaching, quality analysis, and creative problem solving.• Assist the team in handling complex customer inquiries.• Managing both direct & agency business.• Monitor and review team performance.• Motivate the team to ensure the spirit is high

Kuala Lumpur, Malaysia

• Supervise team consisting of different roles supporting SEA (MY, SG, ID) market in Google AdWords Sales Team.• Help the team grow and achieve their individual's and team's target through targeted coaching, quality analysis, and creative problem solving.• Assist the team in handling complex customer inquiries.• Managing both direct & agency business.• Monitor and review team performance.• Motivate the team to ensure the spirit is high

Kuala Lumpur, Malaysia

• Supervise team consisting of different roles supporting Indonesian market in Google AdWords Sales Team.• Help the team grow and achieve their individual's and team's target through targeted coaching, quality analysis, and creative problem solving.• Assist the team in handling complex customer inquiries.• Managing both direct & agency business.• Monitor and review team performance.• Motivate the team to ensure the spirit is high

Kuala Lumpur, Malaysia

• Supervise team consisting of different roles supporting Indonesian market in Google AdWords Sales Team.• Help the team grow and achieve their individual's and team's target through targeted coaching, quality analysis, and creative problem solving. • Assist the team in handling complex customer inquiries.• Monitor and review team performance.• Motivate the team to ensure the spirit is high

Kuala Lumpur, Malaysia

TrustedCompany is an independent open online review platform in emerging markets. Our main markets are Brazil, India and South East Asia. Our goal is to help consumers make smarter online buying decisions and assist customer oriented companies in building and maintaining a positive online reputation.Companies use TrustedCompany's tools to continuously collect and share reviews to demonstrate their credibility and to build a positive online reputation. Gaining consumer trust leads to increased sales. The tools also allow online merchants to engage with customers leading to improved customer loyalty and retention.• Scrubbing leads that was provided by the Lead Generation Team• Cold Calling to Market Indonesia, Malaysia, Singapore• Setup time with potential client for the assessment to explore the needs of the client• Prepare which product type that is suitable for the client and pitch accordingly• Follow Up closely with the client for the partnership and bringing urgency to integrate on the client website• Account management to reduce the churn rate as well as upselling• Be in charge to establish Indonesia, Malaysia, Singapore Market

Kuala Lumpur, Malaysia

TrustedCompany is an independent open online review platform in emerging markets. Our main markets are Brazil, India and South East Asia. Our goal is to help consumers make smarter online buying decisions and assist customer oriented companies in building and maintaining a positive online reputation.Companies use TrustedCompany's tools to continuously collect and share reviews to demonstrate their credibility and to build a positive online reputation. Gaining consumer trust leads to increased sales. The tools also allow online merchants to engage with customers leading to improved customer loyalty and retention.• Scrubbing leads that was provided by the Lead Generation Team• Cold Calling to Market Indonesia, Malaysia, Singapore• Setup time with potential client for the assessment to explore the needs of the client• Prepare which product type that is suitable for the client and pitch accordingly• Follow Up closely with the client for the partnership and bringing urgency to integrate on the client website• Be in charge to establish Indonesia, Malaysia, Singapore Market

Kuala Lumpur, Malaysia

TrustedCompany is an independent open online review platform in emerging markets. Our main markets are Brazil, India and South East Asia. Our goal is to help consumers make smarter online buying decisions and assist customer oriented companies in building and maintaining a positive online reputation.Companies use TrustedCompany's tools to continuously collect and share reviews to demonstrate their credibility and to build a positive online reputation. Gaining consumer trust leads to increased sales. The tools also allow online merchants to engage with customers leading to improved customer loyalty and retention.

Palembang Area, South Sumatera, Indonesia

1. Develop and manage business relationship with customers2. Maintain good relationship with existing customers.3. Oversee day to day sales activity. 4. Train and motivating sales team to achieve greater goals.5. Oversee all HR Activities and ensure the implementation of HR policies, procedures, and system6. Oversee day to day distribution activity.7. Assess and evaluate the company progress periodically to keep on improving.8. Performing regular audit on the company financial report. 9. Manage the operation, stock control, creditor, debtors, and assets10. Prepare and oversee monthly budget and cash flow

Bandung Area, West Java, Indonesia

1. Develop and manage business relationship with customers2. Maintain good relationship with existing customers.3. Oversee day to day sales activity. 4. Train and motivating sales team to achieve greater goals.5. Oversee all HR Activities and ensure the implementation of HR policies, procedures, and system6. Oversee day to day distribution activity.7. Assess and evaluate the company progress periodically to keep on improving.8. Performing regular audit on the company financial report. 9. Manage the operation, stock control, creditor, debtors, and assets10. Prepare and oversee monthly budget and cash flow

Selangor, Malaysia

1. Take and receive all customer calls in a professional way as well as providing support.2. Respond to customers’ Email messages;3. Provide ‘First Call Fix’, wherever possible;4. Apply known solutions, advice and guidance to customers;5. Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;6. Log all calls, with detailed and accurate information;7. Assign any problems which cannot be resolved during the call to the appropriate support group;8. Keep the customer, when they make follow up calls, fully informed about the progress of any problems which have been assigned to a support group;9. Contact the customer to assess their satisfaction prior to the closing of a call;10. Ensure effective escalation and hand-over of customer enquiries/problems to the correct 2nd line group, client Resolver Groups and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner

Kuala Lumpur, Malaysia

1. Respond to policyholders’ enquiries offering appropriate solutions and information 2. Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations 3. Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors 4. Schedule and make follow-up calls on complex cases to customers 5. Liaise with vendors, involved third-parties and family members during active cases 6. Enter all case-related documentation into the relevant systems 7. Perform other related duties as required

Penang, Malaysia

1. To troubleshoot customer hardware & software problems via phone2. Diagnosis & problem solving, via telephone and email support for computer systems & software systems within standard time frames.3. Escalation of issues to Customer Care Consultant/ Call Center Manager in order to resolve the issue to the customer's complete satisfaction.4. Maintain accurate call logging and tracking into Helpdesk database.5. Follow up on all cases logged to ensure every case is closed within standard time frames.6. Able to promote and sell Extended Warranty Sales and Software Support Sales within the target set.7. To initiates and to leads special projects as assigned by the Call Center Manager.8. Handling Australian and Indonesian Customer. (Both at the same time).

Bachelor'S Degree, Computer Science, 2Nd Class

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 1St Class