Michael Ketterer Email & Phone Number

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San Diego, California, Us

Life Cycle Maintenance (LCM) and Operations and Maintenance (O&M) servicing the NSWC PCD RDT&E Unclassified network and NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (classified) NetworkInstall, configure, upgrade hardware and software components from NSWC PCD RDT&E PCsConfigure and provision mobile devices using Blackberry UEM Client and Microsoft INtunePerform security configuration, install applications and patches, apply security updates and patches, troubleshoot, and support users with hardware or software issues Resolve device and network connectivity issues impacting constituentsLiaise between Navy Enterprise Service Division (NESD) and Navy Marine Corp Internet (NMCI) for licencing and account issuesAssist with onboarding and offboarding of civilian and military personnel Diagnose, install, and resolve issues with the Navy's Flank Speed product and Microsoft serversCorrect connectivity issues impacting user access to Microsoft OfficeConfigure mobile devices and mobile access points for mission critical communicationInstall and connect software or hardware to the network in accordance with industry standards and local SOPs. Resolve walk-up and escalated service desk issues

San Diego, California, Us

Interface with the Navy Sea Systems Command (NAVSEA) and NMCI/NGEN utilizing NMCI/NGEN tools. Control credentials for secret network SIPR and RDT&E accounts. Research and develop solutions and provide recommendations.Analyze user requirements for existing or new hardware, software, services.Develop and maintain action and response solutions to SPRNs and notify POCs of important dates when placing orders and modifications in the NMCI/NGEN tool for user software and services.Schedule and coordinate additions, deletions and changes of NMCI/NGEN hardware, including user moves, both on and off site, software and services via Move, Add, or Change (MAC) requests to NET.Collect data from various databases to support data calls.Submit verification of EDIPI numbers for processing of new user accounts.Troubleshoot supported hardware, Network, or Software Issues for NMCI/NGEN Standard, Science and Technology (S&T), and classified end user machines.Coordinate and act as liaison between NSWC PCD and NMCI/NGEN Base Operations. Support end users as a Trusted Agent with Cryptographic Log On (CLO) issues.Support end users with the operation of Air Cards, Hot Spot devices, smartphones, other devices.RDT&E and SIPR token configuration and reset on secret classified network.Life Cycle Maintenance (LCM) and Manage Operations and Maintenance (O&M) servicing the NSWC PCD RDT&E Unclassified network and NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (classified). Network install, configure, upgrade hardware and software components and provision and configure new tech refresh components from NSWC PCD RDT&E PCs to include laptop and desktop systems.Configure and provision mobile devices using Blackberry UEM Client and Microsoft INtune.Perform security configuration, install applications and patches, apply security updates and patches, troubleshoot, and support users with hardware/software issues.*Current resume is attached*

Ashburn, Va, Us

Provide Performance Management services IAW AFI 33-115V1 to include trend analysis, predictive modeling and use of diagnostic tools. Monitor and respond to Fault Monitoring Management services. Collect data to develop and report metrics that are approved by Air Force/DoD customers. Provide input to monthly network services outage report to include outages, duration and impacted constituents. Provide real-time system operational statistics for proactive management of network services. Collect data by monitoring and analysis of network behavior and report data as required by Air Force/DoD. Configuration and fault management. Provide hardware maintenance of unique systems. Assist the government in the performance of system administration, database configuration control and documentation support for customer and unique systems. Ensure physical security of network components. Execute technology insertion and system refresh required for unique systems as determined by the Government. Provide systems administration for systems, servers, workstations, peripherals and software. Have a thorough understanding of customer's mission needs. Remain aware of hardware and software system capabilities/limitations while complying with established policies, directives, and guidelines. Perform the responsibilities delegated by the network operations center (NOC) and network control center to optimize performance and quality of service. Perform routine system maintenance and tests. Ensure servers, workstations, peripherals, communications devices and operating system/application software are properly configured for network operation, are on-line and available to customers. Assign and maintain user IDs and passwords. Administer system user privileges. Work with network operations center and network control center to implement security policies and procedures. Implement software patches and security fixes as required.

Randolph Afb, Tx, Us

Diagnose and correct problems with PC and authorized peripheral devices in large scale user environments. Administer Defense Property Accountability System (DPAS). Code and transfer assets between bases & divisions. Image and domain-join laptops via PXE and Windows Deployment Service. Create/restore Outlook .PST backups. Connect network switches, resolve network issues. Install and configure MS Office and fix connectivity problems. Ensure constituent laptops and devices are patched and updated. Update NIPR and commercial network devices. Provision/Deprovision user accounts via ESD, IAO Express and DRA services. Set up Standard Desktop Configuration (SDC) on workstations and provision network access to resources and printers in compliance with established Air Force procedures. Install PC components and peripherals as needed. Configure PKI and email encryption. Fix encryption and digital signature issues affecting end users. Address CAC/PIV issues and PC certificate configuration. Set up MiFi personal hotspot access points. Resolve issues that technicians with less experience were not able to resolve on their own. Run and terminate Cat6 Ethernet from server room to end points. Troubleshoot and repair connectivity issues. Set up, test and troubleshoot VTC equipment in conference rooms. Set up and address issues with GVS (Global Video Services). Configure/troubleshoot Avaya IP phones. Administer Air Force Civil Engineer Center (AFCEC) assets. Build and modify distribution (distro) lists and security groups. Create/delete/modify organizational mailboxes. Install and troubleshoot antivirus and VPN issues.Provide support for all AFCEC, PMO and remote users. Resolve walk-up and help desk tickets via Remedy and SharePoint ticketing systems.In-processing and out-processing for users. Back up and preserve hard drive data. Maintain asset records. Troubleshoot VPN concentrator issues. Maintain/troubleshoot firewall issues, account issues.

Suwanee, Georgia, Us

Responsible for administrating internal and external systems to include wired and wireless networks and intranet.Install, maintain and upgrade computer, networking hardware and internal infrastructure, monitor system and email server configuration changes, mitigate data loss by disaster recovery and incremental data backups. Repair and recover from hardware/software failures while coordinating with impacted constituencies. Deploy, install and configure networking and conferencing equipment. Assist with ERP integration.Analyze, troubleshoot and resolve network and email issues, system hardware/software, IP phones and printers. Install, configure, troubleshoot, test VPN connections. RDP into remote servers. Employ ITIL framework.Set up, configure, optimize and test provisioned end-user computer software, hardware and peripherals.Establish IT administrator controls, institute principals of least privilege for user accounts. Support internal/remote users using PC, Mac, iOS and Android operating systems, act upon diagnostic findings.Troubleshoot network architecture locally/remotely, providing recommendations for optimization.Provide support for employees via Teamviewer. New user onboarding/offboarding, network access control.Administer UniFi wireless LAN controllers and VPN concentrator. Maintain secure systems environment. IP phone system installation, configuration, upgrades, maintenance, routing, programming of Yealink IP phonesEngineer solutions and lead seminars educating users on preventative security measures and best-use practices.Analyze, document, provide incident response and resolution of IT projects and incidents impacting constituents.Maintain company assets by managing and actively tracking inventory via asset tag system.Regularly provide resolutions involving complex issues within established practices.Promoted to IT Administrator and responsible for all IT operations in Southern United States.

Johns Creek, Ga, Us

Responsible for effective provisioning and testing of network devices, installation/configuration, operation, and ongoing updates of end user hardware, software and related infrastructure for internal and external employees. Deploy and manage conditional access MDM policies using InTune and MobileIron.Analyze, document, and provide incident response and resolution of IT projects using ServiceNow, Quest/Dell Kace K1000, RDP and Bomgar Rep Console, ensuring projects are completed to satisfaction of impacted constituents. Deploy and install equipment, image laptops using Sysprep, optimize Windows OS.Repair and recover from hardware/software failures using Crashplan and Carbonite.Approve software and hardware requests and provision software licensing keys. Migration of user data to newly provisioned equipment.Test approved software for infrastructure compatibility issues. Troubleshoot Windows, Adobe, Android, iOS, etc.Perform acquisition infrastructure integration. Install operating system patches, programs and security upgrades on a regular basis while monitoring system performance and compatibility. Run Powershell scripts for infrastructure modifications. Deploy Microsoft 365 and Adobe suite.Build Virtual Machines using VMware based on user requirements. Function as a Solutions Engineer.Regularly provide recommendations and resolutions involving complex issues within established practices. Complete trend investigation of incidents involving in-house and remote users, report findings to the IT team.Administer Brivo badge security systems and related systems of security. Create/maintain distribution groups.Protect the organization's unique assets by keeping privileged information and practices confidential. Maintain computing environment by managing and actively tracking assets and inventory. Configure/troubleshoot Crestron conferencing systems and Polycom IP phones. Create conference bridges.

Resolution of network, software and hardware issues, Wi-Fi and printer issues. Active Directory account creation, database maintenance, managing resource permissions, group creation.Installation and maintenance of software and hardware. Implement file backups and restore system images. Configure network settings and protocols (TCP/IP, DNS, DHCP), LAN wired and wireless network configurations, equipment installs. Remote Access via TeamViewer and RDP.Serve as Webmaster to create ads, blogs, radio and web commercials. Orchestrate multi-platform campaigns using WordPress, Facebook, Twitter, and YouTube while maintaining PPC and SEO campaigns, Google AdWords and Google Analytics. Drive sales to meet and exceed quarterly goals.Conduct root cause and threat analysis for issues impacting systems performance and stability.Manage processes and operations in accordance with state and federal regulations, respond to and act upon frequent audits to maintain consistent A ratings from the Better Business Bureau and Public Service Commission of Georgia.Supervision provided for 14 employees.

Computer Science

Computer Information Systems

Computer Science