Michael Franks Email & Phone Number

Lorena, TX, US

• Managed schedules, budgets, and staffing across multiple simultaneous projects.
• Accountable for budget planning, equipment and material sourcing, revenue stream and investment opportunities.

• Developed and hosted training sessions on agile adoption and evolution, tailored to the target audience, from Scrum team members to C-level executives.
• Spearheaded the implementation of Office 365 SharePoint, Teams and OneDrive from legacy file shares, including document migration and automating the process to manage metadata and assign permissions.
• Worked with business sponsors and contributors to identify project goals, define project scope, author user stories, estimate the product backlog and establish KPIs and key metrics to monitor progress.
• Continually assessed productivity, deliverables and satisfaction of both teams and customers, adjusting practices to improve quality, optimize efficiency and reduce cost.

Austin, TX, US

• Served as Scrum Master for multiple agile teams, coordinating and leading daily scrums, backlog grooming, sprint planning, reviews, retrospectives, and all other agile ceremonies as appropriate.
• Adapted processes to simplify adoption of unit testing, code reviews, documentation, and automated testing.
• Evolved Release Planning to facilitate multiple teams working from a shared codebase across development tracks.
• Initiated Daily Scrum of Scrums, Weekly Release Planning and Bi-weekly DevOps prioritization meetings.
• Trained developers, QA testers and DevOps engineers in Scrum principles, ceremonies, and best practices.
• Ensured teams made appropriate commitments through story selection, sizing, and task definition.

• Facilitated migration of an inventory management system and a CRM solution, resulting in a 25% reduction of overhead expenses.
• Coached and mentored Scrum teams in industry best practices, decision making, continual improvement, communication and accountability.
• Generated agile metrics to secure resources, focus on value creation and ensure transparency of progress.
• Wrote User Stories, Personas, Acceptance Criteria and Done Criteria to maximize business value and team efficacy.
• Accountable for coordinating and conducting client training on usage of provided solution.

Dearborn, MI, US

• Inspired teams to focus through empowerment, situational awareness, and removing impediments.
• Managed conflict within teams and worked individually with team members to help refine skills and knowledge.
• Moderated Retrospectives, using variety of formats to ensure they were engaging, pleasant and result-oriented.
• Partnered with the Product Owner in Release Planning, Backlog Grooming and non-functional requirements.
• Coached and mentored Scrum teams in industry best practices, decision making, continual improvement, communication, and accountability.

Dearborn, MI, US

• Used Microsoft Team Foundation, MS Office and MS Project to manage backlog and project release schedules.
• Applied Agile principles to facilitate change throughout a project’s lifecycle, manage projects within a program, and win-over stakeholders.
• Wrote User Stories and Personas, developed Acceptance Criteria and defined Done Criteria – fulfilling all INVEST criteria – to maximize business value and team efficacy.
• Predominantly utilized MoSCoW and 100-Point prioritization schemes to help customers identify value and define the minimum marketable features, supplemented with occasional application of simple schemes and Kano.
• Managed IT projects involving client-server architecture, web-based content management, and SaaS for clients in the financial services industry.
• Coached and mentored fellow Product Owners in Agile best practices.

Dearborn, MI, US

• Managed programs, schedules, budgets, scope and performance analytics in a fast-paced, dynamic environment.
• Attended client meetings, collaboratively planning projects and leading scoping sessions as well as sales meetings.
• Utilized extensive analytic, planning, problem-solving and process-oriented implementation skills.

• Performed 24-hour on-call support to analyze reported issues, generate action plans and corral resources to rectify or mitigate the situation.
• Designed a modular CMS, cutting production time from 6 months to 1 month.
• Responsible for project scope and statements of work for all projects.
• Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
• Developed requirements, use cases and user experience, incorporating internal and external customer requirements as well as the competitive environment.

Cincinnati, Ohio, US

• Lead technical liaison to a $22MM web development account, representing nearly 50% of our annual corporate revenue.
• Performed 24-hour on-call support to analyze reported issues, generate action plans and corral appropriate resources to rectify or mitigate the situation.
• Utilized my comprehensive grasp of Internet, Intranet, Extranet and Client/Server architectures along with my familiarity with web services, web analytics, and content management solutions to quickly analyze situations.
• Gained a deep understanding of network protocols (DNS, FTP POP3, SMTP, WWW) and IP Networking.
• Consistently filled the needs of multiple roles simultaneously including sales, account management, quality assurance, testing, debugging, production support, project management and business analysis.

Rochester Hills, MI, US

• Supervised 120+ skilled trade workers in the installation and interpretation of design intentions for $20MM robotic paint and automotive sealer systems, including accommodation of assembly exceptions.
• Performed on-site analysis, repair, testing and contingency plans for robotic systems.
• Solely responsible for interpretation, implementation, and modification of system design intentions