Michael Khamkoun Chanthanakone Email & Phone Number

Welland, Ontario, Canada

- Use Systems such as Pegasystems, Workday, GIGYA, ORKESTRA, Polaris, Peoplesoft, CISCO, Moxie, Signifyd- Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life and National Sports- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention- Used Microsoft Word and other software tools to create documents and other communications.- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.- Collaborated with Training Resources with overseeing training.- Maintained energy and enthusiasm in a fast-paced environment.- Participated in team-building activities to enhance working relationships.- Demonstrated respect, friendliness, and willingness to help wherever needed.- Provided information regarding charge accounts and loyalty programs.- Analyze Potential Fraud activity

St. Catharines, Ontario, Canada

- Ability to examine financial records, transaction patterns, and other relevant data to identify inconsistencies and signs of fraud.- Hands-on experience with TSYS tools to identify and investigate potential fraud cases, including reviewing flagged transactions and conducting further analysis.- Ability to efficiently navigate the TSYS interface to access necessary information, perform data queries, and generate reports.- Ability to work effectively within a team, sharing insights and collaborating on complex cases.

St. Catharines, Ontario, Canada

Note: Pilot program for Digital Service for FGL Ecommerce Support, Canadiantire.ca Support, CTFS.com & Mobile Application Support- Answered constant flow of customer calls with minimal wait times.- Provided primary customer support to customers.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Offered advice and assistance to customers, paying attention to special needs or wants.

St. Catharines, Ontario

Note: Worked on two business campaigns; Cox Communications and Just Energy.- Answered customer telephone calls promptly to avoid on-hold wait times.- Offered advice and assistance to customers, paying attention to special needs or wants.- Responded to customer requests, offering excellent support and tailored recommendations to address needs.- Responded proactively and positively to rapid change.- Provided and analyzed information regarding charge accounts and loyalty programs.

Niagara-On-The-Lake, On

- Ability to clearly and effectively communicate with customers to understand their needs and provide appropriate solutions.- Skill in creating a positive shopping experience through friendly and attentive service.- Proficiency in using POS systems for processing transactions, managing inventory, and handling customer inquiries.- Efficiently managing time to handle multiple customers, tasks, and responsibilities within a busy retail setting.- Demonstrating a proactive approach to learning about new products, improving sales techniques, and achieving sales targets.- Familiarity with digital tools and platforms to assist customers, such as online ordering systems and customer relationship management (CRM) software.- Demonstrated ability to safely lift and transport items exceeding 50 pounds during inventory management tasks.

General Sales, Merchandising And Related Marketing Operations, 91

Certificate, Business Foundations, 92