• Conducted end-user training on new, existing systems and services, and basic software and network troubleshooting procedures to all staff.• Set up new workstations with required software tools and apps in line with user needs.• Respond to raised technical issues from the help desk and index each on level of urgency reducing downtime on essential services.• Documentation and dissemination of procedures used to solve raised incidents.• Daily monitoring of the LAN status, servers’ health, and internet connectivity to enable availability to the cloud services. • Liaise with supply vendors on inventory restock and service providers on upgrades and maintenance for Windows servers, VMware, and Endpoint protection applications.• Install and configure VMware and assign resources to created VM machines from the VMware center.• Amend project programs on Programmable Logic Controller (PLC) and configure new module bus installation and edit lines of code to add new commands. • Document and conduct customer after-service feedback on service delivery and maintain high-level work efficiency.

Mandated to Teacher Service Commission, for public sector exposure and placed in the ERP section of the department. Key tasks:• User support in the organization’s web portal services.• Participate in system development of a custom Human Resource ERP system using agile and scrum methodology.• Led training sessions on progressive module development and collect end-user feedback.• Generated reports on the progress of the teachers’ appraisal from the MS SQL database.• Setup and conducted presentations to the teachers on new developments and refresher courses countrywide.

The Presidential Digital Talent Programme is a government initiative to empower the youth with the required skillsets to tackle everyday global challenges with innovative solutions.With the collaboration of the public and private sectors, graduates have the privilege to get hands-on experience on daily service delivery and operations of the organization.

The Digital Literacy Programme initiated by the government to enhance E-learning literacy to all public primary schools for Grade 1 to 3 pupils. Deployed to Meru county and assigned 85 schools, the main task was: - Inspect on E-readiness specifics, sources of electricity (National grid or Solar), a concrete storage room and the number of trained teachers at the school.- Conduct training sessions to 50+ teachers on the usage of IT devices assigned to them.- Pinged the location and do the installation of the devices in the schools.

This position consisted of more roles and responsibilities• Responded to all ICT staff queries and advised users on basic troubleshooting.• Setup network infrastructure improving internet bandwidth.• Configured new employee email accounts using MS Exchange Server 2010.• Conducted weekly checks and maintenance on the functionality of all servers and workstations.• Daily report on all damages and repaired trackers.• A weekly update on stock inventory for spare parts and new devices.

Flex Communications is an asset tracking company in the transport industry with 13,000+ vehicles being monitored and tracked 24/7 365 days. Working closely with the systems administrator, I was assigned to provide user support services to walk-in clients on the use of the company's mobile and web apps.