Michael C. Email & Phone Number

Austin, Texas, United States

United States

Documented conversations with customers to track requests, problems and solutions.Delivered fast, friendly and knowledgeable service for both routine and complex questions and service complaints.Assisted [600-750]+ callers per week in a fast-paced environment with little to no supervision needed. Evaluated customer account information to assess current.

Austin, Texas, United States

Assisted in overall day-to-day commissioned sales including continuous development of effective store associates to achieve desired sales and results.Replenished merchandise, welcomed customers, responded to questions, and maintained an overall pristine presentation of the store.Performed daily opening and closing procedures, including managing.

Houston, Texas

Houston, Texas Area

Overall store management, supervision, and policy implementation and enforcement Driver of sales and margin profits Store inventory managementEmployee staffing, training, and developmentFinancial managementCustomer service leadership

Stamford, CT

Developed, implemented and managed the organization of customer service policies, standards and strategies; ensuring response to customer issues within 48-72 hours including but not limited to: refunds, order approvals, fraud, warranties and social mediaProcessed all monetary and financial adjustments for Lovesac.comRecognized and recommended solutions for.

Stamford, CT

Provided daily support to customers via email, phone and online chatResolved customer service issues collaboratively and without escalation; recognizing when to partner with managementProcessed customer orders, return pick-ups, delivieries and warranties using all available systems while following company procedureUsed extensive product knowledge to.

Greater Los Angeles Area

Created and ran a weekly scheduleManaged a team consisting of up to 8 employeesProvided day to day support to customers via phone, email, and chatInterfaced with prospective clients to build and/or maintain long term business relationshipsCommunicated with various departments throughout the vertically integrated company to ensure inventory levels were.

Houston, Texas Area

Conducted cycle counts for inventoryTracked best and worst-performing associates and took steps to improve negative sales numbers and reward those with positive sales numbersInsured goals were met and exceeded through customer service, product availability and team trainingDisplayed merchandise in a manner to create customer excitement and salesMaintained.