Michael Klappa Email & Phone Number

Overland Park, KS, US

Weaverville, NC, US

Lead Senior BA for USDA DISC-OCIO (US Dept Agriculture, Digital Infrastructure Services Center, Office of CIO) ITSM / Service Delivery Modernization program. SDM - ITSM / ServiceNow implementation across all USDA Agencies serviced for ITSM needs - known as "servUSA - Service innovations inspired by you". Supporting services operations Data Center.

• Regional Manager directing telecommunications OEM vendors, project management and contract compliance. Served as central liaison for all engineering documentation and testing outcomes, bridging communication gap.
• Regional Manager, governing Ericsson Region activities across 11 states, focusing on network capacity augmentation.
• Program Management of construction vendors for T-Mobile, focusing on tower alterations and installations across region.
• Accelerated integration with Switch/Core, Access Management, and Data Management teams by ensuring seamless pipeline.
• Streamlined deployment timeline for new technologies, slashing on-air readiness from 2-3 days to an impressive four hours.
• Elevated build efficiency, enhancing on-time completion rates from 75% to an outstanding 98%.

• Client Manager for company-wide IT Service Management / IT Strategy initiatives – SaaS discipline and roadshow reviews for proposed SDLC services and consultive services. Client contact for technical approach.
• SaaS Services, Consulting Services, IT Audit Reviews for previous SaaS implementations.
• Taught SaaS ITILv3 practices and process mapping sessions, ServiceNow SaaS design through implementations, business transition management and relationship management for numerous clients.
• Recognized as exceptional consultant and SaaS lead for ServiceNow installations. Companies: Ascension Health, TransAmerica, Aegon (Dutch), US Navy, Garmin, DST Systems, KC Southern

* Klappa Technologies, LLC - IT project management role.

Overland Park, Kansas, US

• Lead Regulatory Manager for new federal requirement (porting - take your number to a new carrier) impacting Sprint’s provisioning and network for wireless phones. Managed all FCC requirements and IT requirements.
• Managed a team of 8 regulatory managers which negotiated with competitive carriers to create and drive compliance with inter-company agreements and industry standards at FCC meetings and national conferences for.
• Data Center Migration Award for Outstanding Leadership for IT department.
• Led business analysts, developers, project managers and interfaced with VP/Director teams for IT builds.
• IT Manager for liaison and financial reviews of programs at Director/C-Suite weekly reviews.
• Promoted to the legal position listed above for program success with all other competitive carriers due to my extensive knowledge and success in this company wide program. Recognized as valued SME on build.

Principal Program Manager for a regional CLEC concentrating on market expansions, field operations, and enterprise-wide program management. Manager for project manager’s corporate team training, development, and integration into company roles.

• Vendor Relations Manager and Buyer for Supply and Equipment
• Fast track candidate for executive in training with a top aftermarket automotive company in US.
• Department manager for distribution and inventory controls, vendor management, contract/legal issues, new product introduction and on-going vendor compliance, EDI management, electronic cataloging, UPC codes and.
• National Conference POC for Wholesale Client Conference build – Nashville Opryland Convention – 5 years. National Store Construction Team Manager
• Supervised 35 Construction Managers for the conversion of 209 Western Auto stores into Parts America.
• Successfully managed remodels and new builds in over 12 different states – on site visits and meetings with local officials. Extensive travel through 40 states for construction reviews and final approval for.

• Mechanical / Electrical Engineering Project Manager for 10,000-person plant building locomotives.

Mechanical Engineering Technology

Ba, Organizational Information Systems

Education record