Michael Km Chan Email & Phone Number

Vancouver, British Columbia, Canada

Developed and nurtured customer service team in assisting 17 retail branches across Canada. Defined KPIs with leadership team and motivated team agents in meeting daily targets. Responsible in the movement and allocation inventories across all warehouses to maximize efficiency.Resolved escalated customer situations which involved collecting information from agents, clients, delivery companies and third party installers.Evaluated documents such as delivery reports, email… Show more Developed and nurtured customer service team in assisting 17 retail branches across Canada. Defined KPIs with leadership team and motivated team agents in meeting daily targets. Responsible in the movement and allocation inventories across all warehouses to maximize efficiency.Resolved escalated customer situations which involved collecting information from agents, clients, delivery companies and third party installers.Evaluated documents such as delivery reports, email communications, and customer's photos to gain insight into unsuccessful deliveries.Provided performance coaching to agents and recommendations to leadership on improving processes. Show less

Richmond, British Columbia, Canada

Supported a team of 7 customer support agents on overcoming inventory and delivery challengesLed a specialized team of 5 agents to manage all the product exchanges and unsuccessful delivery follow upsHandled social media complaints and coordinated with multiple parties to provide resolutionsAssisted upper management on implementing pre-covid preparations and return to office proceduresNotified customers of delivery cancellations due to company shutting down operations during… Show more Supported a team of 7 customer support agents on overcoming inventory and delivery challengesLed a specialized team of 5 agents to manage all the product exchanges and unsuccessful delivery follow upsHandled social media complaints and coordinated with multiple parties to provide resolutionsAssisted upper management on implementing pre-covid preparations and return to office proceduresNotified customers of delivery cancellations due to company shutting down operations during covidProvided client support during shut down and maintained business relations Show less

Greater Vancouver

Organize and promote fund-raising events through local media.Design event poster and other artwork.Coordinate and contact volunteers for events.

North Vancouver, Bc

Managing the execution of multiple email marketing campaigns, resolving technical issues to ensure meeting deadlines.Working with agents from recognized international advertising agency and major consumer brands.Utilizing industry-standard software such as Salesforce and Sliverpop.

Richmond Bc

Generate T-shirt design to effectively feature event along with organization and sponsor logos.Design instructional signs to better facilitate event.Coordinate with printer to ensure printing is completed as intended and on schedule.

Oversee the traffic and content generated dailyEngage with users and design tactics to increase participation rate of new and existing usersHost politicians from Hong Kong and arrange interviews with local media (Radio, Television and newspaper)Organize events for members

Participate in meetings with product engineers and suppliers to evaluate OEM account sales and improve OEM product design.Develop product packaging and pricing to launch Sony, JVC and Citizen Watches into the diving industry.Develop and update departmental budget for evaluation. Create/Monitor advertising budget and evaluate effectiveness of media advertising.Provide training to new staff on operation software.Working closely with CEO and web designer to enhance sales and… Show more Participate in meetings with product engineers and suppliers to evaluate OEM account sales and improve OEM product design.Develop product packaging and pricing to launch Sony, JVC and Citizen Watches into the diving industry.Develop and update departmental budget for evaluation. Create/Monitor advertising budget and evaluate effectiveness of media advertising.Provide training to new staff on operation software.Working closely with CEO and web designer to enhance sales and product promotion through SEO and Pay-per-click strategies.Incorporate social media such as Facebook and Twitter to boost company branding and customer relationsOversee the company forum and participate in online discussion with visitorsGenerate and execute inventory planning to assist Sales Manager and Inventory ManagerConduct marketing surveys and generate information analyzes to create future marketing and sales strategiesWork with web designer to create new company website. Update website with new product information in accordance to sales and marketing strategies. Show less

Part of the core team to design and execute the projectPartner with local business, church and community centre to promote project.Supervise project researchers to ensure deadlines are met.

Given the duties as head of the marketing department after the departure of the previous Marketing Manager, and report directly to CEO.Coordinate with Graphic artist to create effective marketing materials.Work with media contacts to handle press releasesGenerate email campaigns in support of new product launch, news update and latest promotionsOrganize and participate in trade shows across United States and in Europe. Work as the sole personnel to undertake all the tasks… Show more Given the duties as head of the marketing department after the departure of the previous Marketing Manager, and report directly to CEO.Coordinate with Graphic artist to create effective marketing materials.Work with media contacts to handle press releasesGenerate email campaigns in support of new product launch, news update and latest promotionsOrganize and participate in trade shows across United States and in Europe. Work as the sole personnel to undertake all the tasks required at the show.Coordinate with industry professionals to design training materials and host seminars.Develop marketing and sales tactic based on research of competitors' products and pricing.Supervise and support sales representatives across North America.Modify sales representative agreement and conduct monthly performance review. Show less

Resolve customer's requests and complaints efficiently and effectively by phone and email.Develop and distribute user manuals and online support videosCoordinate with Inventory Manager and Shipping Department to ensure customers' requests are metGenerate sales/inventory report and handle A/R activities

Media Techniques And Marketing Communications

Taking additional graphic courses (Adobe Suite) to strengthen my design skills for advertisement and promotional flyers creation.

Bachelor Of Arts, Economics

Activities and Societies: Student Club (Chinese Student Union) Executive

Business Administrations