Today businesses are dealing with a talent shortage, and a multiple generations working together for the first time, and a growing field of remote and “gig” workers – all while trying to meet employee expectations. Businesses are investing in Human Capital Management (HCM) technologies with hopes of automating processes and increasing employee engagement, as well as productivity. According to the recent Deloitte’s Human Capital Trends Study, 51% of midsized companies are increasing their spending on their human capital technologies. Unfortunately, the data in this study showed while technology innovation is happening at an accelerating rate business productivity is only growing at 1.3%. I work with CEO’s, Executive Teams, HR and Consultants to identify their gaps and to implement flexible HCM solutions that deliver richer data for better decision making and to empower their leaders with expertise and actionable practices that drive productivity and top line growth for their organizations. When you implement the right HCM technology, you optimize your greatest asset – your PEOPLE! You drive down your total cost of ownership as it pertains to managing your workforce; and ensure your HCM strategies are aligned with business initiatives allowing you and your team to minimize risk and focus on revenue generating activities. To benchmark your company’s current state and determine if you can realize a better ROI on your HCM investment contact me: Michael.Knauss@adp.com | (302) 383-0802ADP is the largest global provider of cloud based HCM, supporting more than 40 million users in 125+ countries making us the MARKET LEADER. We don't fit our clients into our model, we recommend the right solution that's configured to our client’s growth strategy. ADP's world class service, insightful guidance, and 70 years of industry expertise are the reason why our clients stay with us for an average 12 years!

Responsibilities: • Plan, assign and direct work; appraise and document performance; reward and coach employees; address complaints and partner with personnel to resolve problems• Create and conduct area training sessions to improve sales, retention, morale and areas of opportunity• Recruit, interview, hire, train and place branch level employees• Ensure Human Resource activities are carried out in accordance with established requirements, practices and procedures• Prepare and implement fleet, marketing, employee and sales plans• Maintain and increase profitability levels for branches within the assigned area• Identify and develop positive working relationships with internal and external clients that are built on trust and integrity. Solicit feedback and incorporate an accurate client perspective in all decisions and actions. Respond to the changing needs of the client while maintaining a high standard of quality.• Develop staff by providing information, educational and growth opportunities, including mentoring• Resolve various common to complex problems with latitude for initiative, independent judgment and decision making

Responsibilities:• Manage overall branch operations and supervise the management team• Develop overall branch business and operational strategy• Oversee the development and maintenance of the Branch operational plan• Manage the efforts of Branch employees in providing a high level of customer service• Evaluate customer service performance of Branch employees• Proactively seek process improvement to ensure high quality customer service• Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws• Supervise and coordinate the efforts of the Branch management team• Establish overall training and development strategy for Branch employees• Supervise, mentor, train, coach, evaluate and develop staff• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance• Conduct and/or participate in the recruitment, interviewing and hiring of branch employees• Prepare effective and timely employee reviews and oversee the review process• Evaluate, document and confer with management team regarding employee performance• Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions• Investigate/resolve employee complaints• Develop overall sales and marketing strategy for the Branch• Plan for future growth of Branch• Assess and analyze competitive environment and provide appropriate reports and recommendations• Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business• Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment• Call on existing and potential

Managed overall branch operations while Branch Manager was overseas, achieving top performer in the Philadelphia market in his absence.Supervised, mentored, trained, coached, evaluated and developed staff at two locations in Delaware.Managed branch receivables, including negotiating payment plans, collecting difficult accounts receivable, and preparing write-offs for uncollectible accounts.

Completed 9-month training program and passed Management Qualification Interview in 4 months while working at 3 different locations.Consistently performed in the top 5 on the performance matrix, out of 100 people.