Michael Kohlbrenner Email & Phone Number

Exton, Pa

Monitoring and support of mainframe and distributed platforms, products, batch and applications. Monitoring of network infrastructure on premises and externally.Monitoring of multiple file transmission protocols including SFTP, FTPS, NDM and HTTPS to ensure both internal and client SLA’s are met.Documentation of issues and shift turn over.Problem determination and resolution of first level reported issues.Direct communication with AFS internal groups and external client base to resolve technical issues.

Voorhees, Nj

Mainframe scheduling and monitoring for multiple clients. Responsible for scheduling jobs, upon client request, using multiple mainframe scheduling tools such as OPC, CA7, Zeke, ESP and Control-M.Responsible for answering calls and e-mails from clients. Monitoring jobs for problems and failures. Monitoring multiple AS400 systems.Reporting issues using Remedy ticketing system.Participate in Disaster Recovery tests for various clients.

Monitored and oversaw the workflow on all system platforms and monitoring tools such as AS400, Mainframe (CA-7), OpenView, AutoSys, CA Spectrum (WAN/LAN monitor), VCC (Virtual Command Center), TSM and NNM (Network Node Manager).Reacted to approximately 800 – 1000 alerts on a daily basis on these systems.Created and scheduled break/fix change management records and worked with numerous other teams with their change managements. Ensured tickets created by Operations were updated and high priority tickets were closely monitored.Closely monitored high severity issues until they were resolved. Placed conference calls for outage issues. Place hardware calls with multiple hardware vendors such as IBM, HP, Terix, Park Place, CompuCom, EMC, Global Maintech, NetApp, Stratus and SUN Microsystems. Responsible for ensuring SLA’s were adhered to by support vendors. Responsible for monitoring network issues on a global basis. Reacted to approximately 150 alerts for network issues on a daily basis. Monitoring worldwide sites and called site contacts in many countries around the globe to help resolve network issues due to WAN, LAN, Internet and Firewall problems. Work with global telecommunication vendors, such as NTTA (Nippon Telegraph & Telephone America), BT (British Telecom) and AT&T (both America and International) calling them to report network outages around the world and closely monitoring the problem until it is resolved.Identify and improve processes by updating and creating work instructions to be followed by support personnel.Identify manual processes that can be automated to eliminate human error.Analyze and recommend enhancements to harmonize processes and procedures between multiple Data Center sites within Pfizer.Responsible for training all team members and keeping them up to date with any changes to processes that occur.Acted as manager in his absence.Participate in daily Corporate Data Center status meetings.

Responsible for reporting and escalating problems for both hardware and software issues to support and to hardware vendors.Trained Leads, Senior Techs and Computer Operators.Ensured all platforms were monitored and problems were reported and escalated.

Monitored the workflow on system platforms and monitoring tools such as AS400, Mainframe (CA-7), OpenView, AutoSys, CA Spectrum (WAN/LAN monitor), VCC (Virtual Command Center), TSM and NNM (Network Node Manager). Responsible for monitoring, and reacting to, network issues on a global basis. Monitored worldwide sites and called site contacts in many countries around the globe to help resolve network issues due to WAN, LAN, Internet and Firewall problems. Work with global telecommunication vendors, such as NTTA (Nippon Telegraph & Telephone America), BT (British Telecom) and AT&T (both America and International) calling them to report network outages around the world and closely monitoring the problem until it is resolved.Responsible for training all team members.Acted as manager in his absence.

Monitored multiple platforms such as AS400, OpenView, AutoSys and Mainframe.Review and update daily status reports.Identify and react to console alerts and escalating them to support.Train Senior Techs and Computer Operators.Acted as backup to Engineers.

Monitored batch/on-line processes on Midrange and Enterprise servers.Monitored Mainframes, AS400 and AutoSys queues to ensure schedules are on time and complete.Assist with training of Computer Operators.Respond to incoming calls from clients and support personnel.

Monitored CA-7 (mainframe) schedules.Monitored AS400 backup schedules.Operated multiple printer hardware devices such as 3800 Xerox.

Responsible for ensuring scratch tape availability for batch processing. Responsible for sending media offsite for storage and retention.

Education record

Education record