Michael Koller Email & Phone Number

San Jose, California, United States

Coppell, Texas, US

• Aggressively promotes Container Store Custom Spaces brands Elfa, Avera, and Preston through showroom tours, answering customer questions and scheduling design appointments. To date, I have signed up more than 35.
• Top performer and brand ambassador achieving set goals and engagement of customers for customer loyalty programs and services.
• Manage front end workflow to assist in helping customers pick up orders and check out of the store as efficiently as possible.
• Assist customers in finding what they need for their organization projects.
• Maintain visual appearance of the store by making sure displays are full and to standard.

Coppell, Texas, US

• Top performer and brand ambassador achieving set goals and engagement of customers for appropriate customer loyalty programs and services.
• Delivered exceptional customer service to customers. Assisting customers in finding what they need for the projects they are working on.
• Maintaining visual appearance of the store making sure displays are full and to standard.
• Kept pace with customers ensuring speed of service and organization of store front end space.

• Photographer of freight, passenger, and model trains.
• Produce video of freight and passenger train operations.
• Editing and processing of photos and video with assorted software including Adobe Lightroom and Watermarkpro.
• Develop and create content for posts and reels/video on several social media channels: Facebook - https://www.facebook.com/ghosttrainsnorcal Instagram - https://www.instagram.com/ghosttrainsnorcal/ YouTube Channel.

New York, US

• Brought in $3.4 million in sales of books and learning materials (e.g. STEM, e-readers, educator professional development material) over 13 years with the company.
• Strengthened brand recognition of Barnes & Noble through the planning, execution, and promotion of events and by forging of strong community partnerships with nonprofit organizations across the market. Clients included.
• Marketed programs and services to a wide variety of customers through event calendar, flyers, printed promotional material, social media, and local and national print/TV/radio media.
• Fostered relationships with local print, TV, and digital media outlets through meetings, press releases and securing coverage of events and programs.
• Organized, planned, promoted, and executed high-profile events featuring guests like Martin Yan, Twin Peaks Director David Lynch, and musician Donny Osmond.
• Launched social media presence for store on Facebook, Twitter, and Instagram, growing friend and follower engagement over a 5-year period.

New York, US

• Partnered with local schools, libraries and non-profit organizations to assist with their curriculum, library resource and Educational Technology needs with physical books and NOOK e-Readers, Tablets and digital content.
• Partnered with various parent organizations (PTAs, PTOs, Education Foundations) to develop event programming tailored to market needs along with fundraising evenings through Bookfairs program.
• Created programming, in- store events using market demographics and customer input for the purpose of driving customer traffic and sales at store location.
• Acted as store media liaison for media inquiries, pitching story ideas and additional relationship building to maintain favorable media coverage events. This includes press releases, creation of monthly events.
• Lead store philanthropic endeavors. Organized book drives for disadvantaged children at a number of different schools, libraries, literary and other non-profit groups, benefitting area children.

High School Diploma, High School/Secondary Diplomas And Certificates

Bachelor Of Arts (Ba), Journalism